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Admiral: Home insurance reviews

Name: Home insurance
Rating: 4.72 (11774 reviews)

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4.72

Based on 11,774 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

86%

12%

Latest highest rating:

5

It is a good service admeral is a good company... It is a good service admeral is a good company Reviewed on: 16th April 2026

Latest lowest rating:

1

AVOID IF YOU"RE A HUMAN BEING I think your accounts department are far too over enthusiastic about non payment of £3 which on that day I didn't have access to even £3 for my insura... Read more Reviewed on: 27th March 2026

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About this product

Admiral home insurance is available in three cover levels.

You can personalise your cover with optional extras, some are covered automatically under the Admiral Platinum and Admiral Gold home insurance policies. You can get a quote online for standalone buildings and contents policies or both combined.

Admiral home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Home insurance reviews (11774)

rubbish

so far i have had to wait 5 months for them to repair my property , after what was a very small water leak , Reviewed on: 14th July 2023

Save Money

Aditya was so very helpful and informative. Actually saved me £95. I now know to phone Admiral before paying a different insurance. Reviewed on: 7th July 2023

Reasonably priced home cover

Used Admiral for home insurance for 5 years now. Very happy Reviewed on: 5th June 2023

Claim review Day 1- Misinformation

Despite giving full details, I was firstly told the policy didn't exist- the contact Tel referred to Motor ins not Buildings and Contents. Told policy didn't cover burst pipe repair- told it's like wear and tear to a mobile phone. Completely incorrect and misleading, when in fact we have Emergency Home Cover with Admiral contract-i was told to go and deal with the Sedgwick company, as a third party outsourced service.All very unhelpful when dealing with the emergency. Claims should be single point contact, and know exactly what's covered, and how to proceed with claim and required actions. Hope the rest of the claims process goes more smoothly. To be continued. .. Reviewed on: 1st June 2023

Good prices, good communication

I’ve had admiral home contents insurance for a few years now and they are very good at communicating through email and informing me of small price rises each time I renew which always beat the prices of other companies. I like how they operate and will continue to use them! Reviewed on: 31st May 2023

Never had to claim

Easy to set up and affordable, just jopebi never have to claim. Reviewed on: 31st May 2023

AVOID Home Emergency Cover

My boiler broke down just before the new year, with water leaking out from behind the water pump. Trying to get this resolved with Admirals Home Emergency Cover has been a nightmare. They subcontract this service to third parties, who subcontract this service to third parties, who subcontract themselves, and so on... It took me four separate assessments (and over a month of not heating or hot water) to identify and "fix" the boiler. But in the process, they broke the flue, causing gasses to leak into my house once the boiler was finally operational. They refused to attend before I got the gas board to isoate the supply, then refused to come out because their engineers were NOT GAS SAFE REGISTERED and so couldn't turn the gas back on to test for leaks. Because of the damage caused by their engineers, I have ended up having to buy a new boiler. Combined with other damage caused while the engineers were visiting, and from the incredibly slow resonse times I have experienced, Admiral Home Emergency Cover has actually put me in about £4K of debt. Compounding all this is their terrible customer complaints procedures. The only way to raise a formal complaint is by letter or email, you cannot speak to a complaint handler directly. It took them fifteen weeks to respond to my initial email (the FCA maximum is twelve), and they are yet to respond (five weeks later) to my almost immediate response highlighting where they had misrepresented the facts of my complaint. I have been an Admiral customer for many years, but this experience has thoroughly soured my good sentiment towards them. This is not what you expect when you buy insurance. I reccomend you AVOID AT ALL COSTS. Reviewed on: 17th May 2023

Good value Household insurance

Admiral comes out as cost-effective and one of the better-value household insurance provides on many comparison sites. They have good reviews and have won insurance awards Reviewed on: 27th April 2023

Worst Comany to reach

Our policy lasted 5 days. A complete waste of time and effort. They never sent the documents out and didn't answer questions about the actuakl cover amount for the buildings insurance.. Spoke to 14 people in INDIA, PHILIPINEs and CANADA, but nobody knew or could answer anything. It says 'unlimited', but then their policy summary says £261k. Our Bank won't advance our mortgage now because they say it has to state a minimum of £450k. 2 days before completion, and its impossible to reach anyone to answer the cover question. Admiral sucks the big one. We are cancelling it imediately and going elswhere. Stop using third-world companies to answer your phones and enquiries, who haven't got the first clue about the products. Reviewed on: 19th April 2023

5 Months and no payout yet

We were burgled in November 2022 and it's been 5 Months. We haven't seen a penny. Ever week we have to contact them to find out what's going on and they pass the buck to Sedgwick. DO NOT INSURE WITH ADMIRAL Reviewed on: 14th April 2023

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