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Aegon: Pension reviews

Name: Pension
Rating: 2.04 (219 reviews)

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1.74

Based on 219 reviews, last reviewed 1st May 2025

100% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Excellent It is a safe company, since I joined, it has always been safe and I will continue with it in the future. Reviewed on: 27th April 2025

Latest lowest rating:

1

Website not functioning, so can't organise a fund sw... Website not functioning, so can't organise a fund switch, the only workaround is post (slow) and they can't organise a transfer statement under a fort... Read more Reviewed on: 1st May 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (219)

Review of the Aegon, Pension:

Absolutely shocking service

Trying to transfer a pension out since they have high fees and little choice. They are either completely incompetent or doing everything they can to stall the process. Long wait times to get through or they just advise emailing then disconnect. They then take weeks to respond to email. Very poor at advising on status. They couldn't do any worse if they tried. Reviewed on: 11th July 2022

Pension transfer

Trying to transfer my pension. No response to emails, terrible customer service Reviewed on: 1st November 2024

Website inoperative

Customer online investment details has been down for 5 weeks - usual corporate email responses but now taking further. I find it unacceptable that this company have no sense to get the website up and running - appears to be no urgency. Reported this situation this morning rot the financial ombudsman - lots of very expensive but in effective senior management. Should we be concerned? Reviewed on: 30th September 2024

Awful company!

Trying to cash in small pension & they are doing everything possible to avoid paying. Awful website, rude staff & 20 working days to respond to a customer complaint! Awful company, avoid! Reviewed on: 22nd September 2024

After Aquiring Scottish Amicable these people have t...

After Aquiring Scottish Amicable these people have thus far mislaid my Pension due to numerous changes of address. Despite sending proof of ID and Address they still are not helping with the Balancing Statement. Reviewed on: 12th September 2024

Impossible to get hold off.

Impossible to get hold off. Do not respond to emails, calls or thru their online customer login secure email! What a disgrace. Cannot wait to get my money away from this company. Reviewed on: 19th July 2024

zero customer service

It's impossible to contact this company. I have my pension fund with them and need to ask some questions but just can't get hold of them. Tried the online chat endlessly and they just keep you waiting then disconnect you Reviewed on: 17th July 2024

Deliberately poor customer service; emails - no resp...

Deliberately poor customer service; emails - no response; web chats wait multiple times for minimum 15 mins, no actual queue, then they said they can't do xyz send you to somewhere else; call the right number eventually, put me on permanent hold to close the account. Reviewed on: 10th June 2024

It takes ages to call money down I must say their st...

It takes ages to call money down I must say their staff are ok but the company needs lots of improvement Reviewed on: 7th June 2024

They charged me high costs when my mortgage was inac...

They charged me high costs when my mortgage was inactive Reviewed on: 29th May 2024

not customer friendly, it is purely about the intere...

not customer friendly, it is purely about the interest rate, if the customer wants to pay something off, they will ask a lot of questions, how do you get the money... discrimination, if changes are to the customer's advantage, never inform the customer, if the customer calls Aegon to ask a question, Aegon asks money to answer your question is, in short, disgusting...etc Reviewed on: 28th May 2024

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