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Aegon: Pension reviews

Name: Pension
Rating: 2.03 (214 reviews)

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1.63

Based on 214 reviews, last reviewed 14th Jan 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Good company to have your pension with I have used this company for my pension for a few years now with a couple of employers was also easy to move to one place very quick and easy process Reviewed on: 22nd August 2023

Latest lowest rating:

1

Stay clear of dealing with this company Slow company to do anything, make promises they never keep and have appalling customer service and send out misleading documentation Reviewed on: 14th January 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (214)

Review of the Aegon, Pension:

Website inoperative

Customer online investment details has been down for 5 weeks - usual corporate email responses but now taking further. I find it unacceptable that this company have no sense to get the website up and running - appears to be no urgency. Reported this situation this morning rot the financial ombudsman - lots of very expensive but in effective senior management. Should we be concerned? Reviewed on: 30th September 2024

Awful company

Part of my company pension was transferred to Aegon . I had no choice in the matter I was told by the company pension scheme all AVC’s were being looked after by another company AVC’s stands for Added voluntary contributions. After the money being held for around 27 years I have found out to my horror that it isn’t worth a carrot due to devaluation of funds & charges since Aegon took charge of my money. I now find my self at the age of almost 62 needing my money however when I phoned the company to complain I couldn’t talk to any one who is willing to discuss this matter with me . I am now seeking advice from pension wise as to what to do as the fund has devalued to virtually nothing . Absolutely disgusting company avoid them at all costs. Customer service is virtually non existent . Reviewed on: 10th October 2023

TOO BAD THERE'S NO "ZERO" RATING

This is the worst company on the planet to be handling money. None of their "customer service" staff have a clue what galaxy they're in or how to handle a pension pay-out. I've been applying since July for a very modest cash amount and spoken to half a dozen people who each say something different. I find now going into OCTOBER that the forms they sent weren't sufficient whilst the woman said last week the proceeds would be paying into my account by Friday. The government should be seizing this outfit and taking control of the funds before it's too late for the poor people who've invested with retirement in mind. No likelihood at all that they'll ever see their money - as I've not seen mine in three months and it's a relatively small amount. Reviewed on: 28th September 2023

Ignorant customer service team

Emails to try and track down my pension have been completely ignored despite the fact that both the Pension Tracing Service and HR department from my former employers both telling me I'm with Aegon. Has been over two weeks now and have sent multiple emails, which have all been ignored. I'm expecting to die of old age before they get back to me. No paper correspondence at all over the last 5 years means I don't have a policy number to hand which I guess puts me in the "let's ignore this guy and keep his money" folder. Reviewed on: 18th September 2023

Annoying

This is the most annoying @ stressful company to deal with . I’m trying to access my pension pot , they seem to think it’s their money & not mine . Obstacles put in my way by them not updating their system despite numerous emails, online chat & phone calls . I would never recommend these people . Reviewed on: 15th September 2023

5 working days to send an email

I've never had an interaction with Aegon where I felt I came away with a positive outcome. I've just come out of a call where I confirmed and accepted a pension offer. It will now take them 5 days to email me a form that I need to print, sign and scan back as a pdf. No problem there, but why do all their processes seem to be designed to be slow and hinder? Socking service when compared with others out there. Reviewed on: 14th September 2023

Hellish company

I have been trying for the best part of 4 weeks to take my pension pot but have been obstructed by aegon due to the system they use not identifying my bank account. I know need to send them a bank statement from Yorkshire Building society detailing my account number and sort code. No matter how many times I have told them that the sort code is not on YBS statements they insist on asking for the same statement and won't settle my pension. Meanwhile the amount in my pension is going down due to the charges they charge me. Reviewed on: 6th September 2023

Totally embarrassing

You spend hours setting up login details, then when you try to use it it won't open up. Total crap Reviewed on: 2nd September 2023

How can it be so bad

My experience with Aegon retirement platform/workplace pensions (as a pension professional) is appalling. They clearly do not care, and it's a complete rip off. Each time I contact them, you just can't get hold of anyone, and they pass you from one team to another. Most frustrating. And technology doesn't work. Invest in your company for goodness sake. Reviewed on: 29th August 2023

Poor web site

Very poor web site compared to rivals, i have to use Aegon through works pension but i'm going transfer money out once a year. Expensive for what you get. Reviewed on: 26th August 2023

Good company to have your pension with

I have used this company for my pension for a few years now with a couple of employers was also easy to move to one place very quick and easy process Reviewed on: 22nd August 2023

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