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Aegon: Pension reviews

Name: Pension
Rating: 2.03 (221 reviews)

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1.73

Based on 221 reviews, last reviewed 21st May 2025

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Excellent It is a safe company, since I joined, it has always been safe and I will continue with it in the future. Reviewed on: 27th April 2025

Latest lowest rating:

1

Cant get my money out it’s only a small amount want... Can’t get my money out it’s only a small amount want to transfer it to my much larger pension keep getting turned down and promised to get help but ne... Read more Reviewed on: 21st May 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (221)

Review of the Aegon, Pension:

Losing so much money on little investment return and high fees.

Like everyone else on here, I'm getting very worried how badly my pension is performing. It would be better stuck in a bank account. I'm trying to move it elsewhere beefore l Lose any more money but just cannot get in touch with them. This is really quite scary. Reviewed on: 3rd July 2023

Ignorant customer service team

Emails to try and track down my pension have been completely ignored despite the fact that both the Pension Tracing Service and HR department from my former employers both telling me I'm with Aegon. Has been over two weeks now and have sent multiple emails, which have all been ignored. I'm expecting to die of old age before they get back to me. No paper correspondence at all over the last 5 years means I don't have a policy number to hand which I guess puts me in the "let's ignore this guy and keep his money" folder. Reviewed on: 18th September 2023

Annoying

This is the most annoying @ stressful company to deal with . I’m trying to access my pension pot , they seem to think it’s their money & not mine . Obstacles put in my way by them not updating their system despite numerous emails, online chat & phone calls . I would never recommend these people . Reviewed on: 15th September 2023

5 working days to send an email

I've never had an interaction with Aegon where I felt I came away with a positive outcome. I've just come out of a call where I confirmed and accepted a pension offer. It will now take them 5 days to email me a form that I need to print, sign and scan back as a pdf. No problem there, but why do all their processes seem to be designed to be slow and hinder? Socking service when compared with others out there. Reviewed on: 14th September 2023

Hellish company

I have been trying for the best part of 4 weeks to take my pension pot but have been obstructed by aegon due to the system they use not identifying my bank account. I know need to send them a bank statement from Yorkshire Building society detailing my account number and sort code. No matter how many times I have told them that the sort code is not on YBS statements they insist on asking for the same statement and won't settle my pension. Meanwhile the amount in my pension is going down due to the charges they charge me. Reviewed on: 6th September 2023

Totally embarrassing

You spend hours setting up login details, then when you try to use it it won't open up. Total crap Reviewed on: 2nd September 2023

How can it be so bad

My experience with Aegon retirement platform/workplace pensions (as a pension professional) is appalling. They clearly do not care, and it's a complete rip off. Each time I contact them, you just can't get hold of anyone, and they pass you from one team to another. Most frustrating. And technology doesn't work. Invest in your company for goodness sake. Reviewed on: 29th August 2023

Poor web site

Very poor web site compared to rivals, i have to use Aegon through works pension but i'm going transfer money out once a year. Expensive for what you get. Reviewed on: 26th August 2023

Good company to have your pension with

I have used this company for my pension for a few years now with a couple of employers was also easy to move to one place very quick and easy process Reviewed on: 22nd August 2023

Impossible to get a payout from Aegon

My husband died in January 2023 and had both a defined contribution and defined benefit pension plan with Aegon. It's been impossible to get a payout yet (8 months later) from either plan. They keep asking for additional information and have been adding delay after delay after delay. I thought I'd search reviews of Aegon and see from this site that I'm not alone. Terrible, terrible company. Avoid it if at all possible. I've dealt with Legal and General and Buck on my husband's other pensions and both dealt with them smoothly and efficiently, paying them out months ago. I'm worried I'm never going to receive anything from Aegon. Reviewed on: 17th August 2023

Impossible to get your money out.

I've been waiting for my lump sum for over thirty days. Phoned them today and nothing had been done with it. Assistant upgrade my request to urgent. Emailed a formal complaint, again! Not holding my breath for a result anytime soon Next step complaint to FCA. Reviewed on: 11th August 2023

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