Write a review

Go to business site

American Express: Credit Card reviews

Name: Credit Card
Rating: 4.42 (124 reviews)

View other American Express products

4.32

Based on 124 reviews, last reviewed 22nd Jan 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

61%

25%

10%

Latest highest rating:

5

Great card with great points earning rate. Great card with great points earning rate. Fabulous customer service. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Now that I have made 2 payments in 5 days. Now that I have made 2 payments in 5 days. One of them you stole. You accepted my payment then told me it got returned so I paid it again. 5 days late... Read more Reviewed on: 4th September 2025

Read all reviews See your review

About this product

American Express Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do American Express customers like? Find out more about the American Express Credit Card by reading our trusted Smart Money People reviews. You can also write your own American Express Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

American Express Credit Card reviews (124)

Review of the American Express, Credit Card:

Great way to earn cashback!

I applied for an Amex Platinum Everyday credit card for the cashback it offered - I received an introductory offer of 5% cashback for my first three months and am currently receiving 1% cashback. I use the card for almost all my day to day spending and have already built up over £150 in cashback. Amex also offer some great 'save to card' offers e.g. 'Spend £50 and get £20 cashback ' in stores including Topshop and Argos. The only downsides are some major stores don't accept Amex and you have to wait until your card anniversary before you can actually receive your cashback. Reviewed on: 25th August 2015

Great discounts on this card

i earn extra Nectar points when i spend and they also offer great discounts to theatre shows and Music Events Reviewed on: 2nd December 2016

Collecting airmiles

I use an American Express as i collect the airmiles so we can use the flights for a nice family holiday each year. Also they do a lot of online rewards if you buy from cenrtain shops you get money off your statement, so its like a cash back scheme as well Reviewed on: 2nd December 2016

Hilton points

I love American Express. I also get Hilton points with every purchase and free upgrades at Hilton chain hotels Reviewed on: 1st December 2016

Now well accepted

I use American Express Nectar card which is good but not many places accept them therefore my backup is M&S credit card which pays rewards too Reviewed on: 28th November 2016

Good cash back rate, friendly customer service just down the road in Brighton.

Amex have always answered my calls within a few rings, and been extremely friendly, genuine and helpful. Reviewed on: 15th November 2016

Awesome company

Always so helpful on the phone - things just get done with them, no having to send a million emails or speak to five different members of staff. Reviewed on: 15th November 2016

Great

I bought something and never received it Amex gave me my money back no problems at all Reviewed on: 14th November 2016

Amex is good for points

Amex is good in combination with British Airways. My friend has got it and it's perfect for him cause he can book holidays for me with it... Reviewed on: 9th October 2016

Representation of American Express

American Express sales booths seem to be in many more malls these days than before in the recent 2 years. I must give kudos to how persistent some of the salespeople are, just to get anyone to sign up a card. However this is not the feature that seems to make these salespeople stand out to me and my friends. My friends and I have always been impressed by how well-groomed and professional these salespeople were, especially in comparison to those from other banks. Not too sure what / where went wrong because my friends, colleagues and I have all observed something that's commonplace across all the sales kiosks the past 8-9 months... 1. Salespeople eating away in the sales kiosks - Does Amex give proper meal hours for this group of employees? Maybe not if we seem to spot these salespeople eating away in different malls. 2. Salespeople busy with their mobile phones - I even saw quite a few of them playing Pokemon and one female was actually eating away and watching video on her phone in the sales kiosk - Has Amex lost control over these salespeople? Definitely a big drop in comparison to the standards we saw 2-3 years back.. 3. My friends and I have always thought that Amex uniforms (proper shirt and tie for the males and dress and jacket for the females) are much better than other banks. - Amex seems to be paying these salespeople really well cos quite a number of them actually wear 'H' and 'Loewe' belts. I have nothing against these belts but some buckles are even in 'yellow gold'. I suppose Amex is about getting these salespeople to portray a professional image with proper uniforms but these flashy belts just spoil the overall look. Have also seen one male (always the same tall, quite good-looking one) with his sleeves rolled up instead of down. Does he have his sleeves up for some reason cos it's so unprofessional. My friends and I have always thought very highly of the salespeople Amex hires. But the recent observations definitely casts doubts on all of us. Will the management of Amex please do something about the observations as shared? Reviewed on: 22nd September 2016

Always amazing

Never had a bad experience dealing with anyone from Amex. They're always so polite, friendly and helpful. Reviewed on: 15th August 2016

Do you have a different American Express product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Cashback Plus Credit Card
from NatWest 4.39 from 62 reviews
All in One Credit Card
from Santander 3.36 from 18 reviews
Bip Credit Card
from NewDay 4.91 from 2284 reviews

Want to see more from American Express?

Gold Credit Card
from American Express 4.72 from 24 reviews
Platinum Cashback Credit Card
from American Express 4.56 from 69 reviews
British Airways credit card
from American Express 4.28 from 82 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub