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Animal Friends: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.77 (637 reviews)

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4.74

Based on 637 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

Animal Friends Pet Insurance reviews (637)

Review of the Animal Friends, Pet Insurance:

Great Pet Insurance

I really love receiving the informative emails that are interesting and topical. Also, Animal Friends provide great cover for your pets. Would recommend to any pet owner. Reviewed on: 4th August 2023

Really easy to see policy details, competitive prici...

Really easy to see policy details, competitive pricing and brilliant added extras included, such as video vet calls. Lifetime cover was a must for me and they offer this which is fantastic. It’s easy to submit claims. Reviewed on: 23rd August 2024

Friendly staff. Better processes and advise needed.

Friendly and helpful staff. Unfortunately the cover is confusing, I would have liked better guidance on the different policies, what they cover and how they might be useful as a pet owner e.g. £12k per year is good for young dogs who might have an accident, £1k per condition better for older dogs who have a mixture of ongoing ailments. The process of submitting a claim is arduous and I don’t like the lack of an itemised list for what has been paid out. I would like to see more advise about where to buy medications for pets during an economic crisis. It’s beneficial for everyone as there’s a considerable cost saving for them. Reviewed on: 23rd August 2024

Always prompt and supportive, and the free video vet...

Always prompt and supportive, and the free video vet consultations are excellent too. Have had to claim a couple of times with them and they are engaging and open, and payouts are delivered efficiently Reviewed on: 23rd August 2024

Brilliant pet insurance!

Always paid out on vet fees with no problems for my horse and dog. Always competitively priced. Reviewed on: 10th July 2024

Simple

100% fantastic company.... Products and services are 1st class.... App is superb too.... Well worth every penny spent.... Reviewed on: 13th October 2023

Great product

Have used Animal Friends for my new pup. @CreedTheStaffy Competitive rates and LOVE the free vet video consultations from Joii Pet Care. Reviewed on: 12th October 2023

Great value cover and good service

Fortunately I haven't had to make a claim recently but I have always found them very efficient and responsive. Reviewed on: 12th October 2023

Simple affordable reliable

Great options for your choice of budget and cover required. No messing about, speak to a person or use a simple website. I really value & appreciate this company. I tell anyone who I talk to about animal friends insurance. They are great Reviewed on: 12th October 2023

Only just taken out my policy

Only just taken out my policy - all good so far - hope the reviews are true when it comes to claiming Reviewed on: 12th October 2023

I love Animal Friends!

Animal friends always provide affordable insurance for my pets but my favourite thing about them is the great support they provide to groups who help animals! Reviewed on: 11th October 2023

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