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Animal Friends: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.77 (637 reviews)

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4.74

Based on 637 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

Animal Friends Pet Insurance reviews (637)

Review of the Animal Friends, Pet Insurance:

Excellent Customer service

I just renewed my insurance policy and the customer service I received was excellent. I also unfortunately had to make an insurance claim this year and it was a very easy process with excellent communication from animal Friends throughout Reviewed on: 13th September 2021

Pawsome

Low excess, fair pricing and free 24 hour vet support. Reviewed on: 11th October 2023

Competitively priced

The Joii app makes pet insurance value for money as in some cases it can prevent vet bills. Reviewed on: 11th October 2023

Not had to use them but confident they will be great if I do!

Reasonable pricing, a smaller company, personalised feel, peace of mind with the Joii app and regular emails with tips and advice. Reviewed on: 11th October 2023

Great service

My claim was dealt with swiftly and compassionately Reviewed on: 10th October 2023

Terrible

Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

Low-cost insurance for peace of mind

Low cost insurance for peace of mind Reviewed on: 6th October 2023

Hidden caps

As a customer, how am I meant to know the average price charged in the UK - my vet charges what they charge and I cannot control that!? Reviewed on: 27th September 2023

Poor service throughout

My experience with animal friends has not been great at all. Its been poor from the start and they certainly are not very 'Animal Friendly'. They entice you in with the charity work they do, but how much have they actually given nowadays.? My claims process was a nightmare and they declined it. I had to raise a complaint to get this reviewed which they changed their mind. Obviously not experienced at the assessor stage. Reviewed on: 21st September 2023

Awful and do not care

My little puppy was sadly hit by a car - they did not pay basically saying I was an awful owner and it was all my fault Reviewed on: 20th September 2023

Dog insurance

Reasonable price fir pet insurance with 24/7 online consult inclided. Reviewed on: 18th September 2023

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