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Animal Friends: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.77 (637 reviews)

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4.74

Based on 637 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

Animal Friends Pet Insurance reviews (637)

Review of the Animal Friends, Pet Insurance:

Reliable pet insurance at a good price

I have been with Animal Friends for many years now. They are efficient in dealing with claims and there is no delay at all in receiving payment now they have their new 'Pawtal' which means the vet sends the claim in for you. I love that they donate thousands to animal charities. Reviewed on: 4th August 2023

Sad cat to happy cat

One very unhappy cat with an infection needed emergency treatment and a stay in vet hospital. One big bill later, cat now happy again. Animal Friends allowed me to get her the treatment she needed very quickly. Thank you. Phoebe and Caroline Reviewed on: 8th August 2023

Great value pet insurance

Easy to use. Great policy to cover all your pets needs and fantastic value Reviewed on: 7th August 2023

Excellent

Very helpful when making claims, offer reasonable policy rates and supply good info via emails Reviewed on: 7th August 2023

Great Pet Insurance

Animal Friends insurance to me is the best around, I really feel they have your pets health & interests at the core of their values. Especially love the added bonus of the Joii Pet Care app that you get with the policy, I thankfully have only had to use this service once before and was a quick and easy diagnosis with one of the lovely vets they have on call. Always recommend Animal Friends to anyone that asks. Reviewed on: 7th August 2023

Cat insurance

Having three cats that have needed occasional treatment , Animal Friends Insurance have made it very easy to make a claim and really quick to fulfil - the funds were back in our bank account within one working day - excellent service Reviewed on: 6th August 2023

Advice and support 24/7

I recently had a very sick 11 year old Terrier to look after. It was a most worrying time, not knowing what was wrong with him and watching him grow less and less active and sad. After extensive tests in the vet hospital, and a lot of medication l was very relieved when most of the financial burden for the costs of his treatment was covered by his insurance with AF. Happy to say my dog is fully recovered and back getting up to mischief! Reviewed on: 6th August 2023

No hazzle

Easy to understand , easy to set up and use Reviewed on: 6th August 2023

Outstanding

I have owned dogs all my life and had them insured with many different insurers. I can honestly say that Animal Friends is by far the best! I feel the coverage is good, the communication very easy and I feel they are genuinely committed to the welfare of animals. I have never had an insurance company that actually pointed out to you what you can claim for. Excellent. Reviewed on: 6th August 2023

Professional service

Dependable,Consistent, straightforward service. Ready to help with any queries. Reviewed on: 6th August 2023

Always satisfied, never a hassle

I have been using Animal Friends for pet insurance for probably the best part of 20 years off and on. I have recommended them to family and friends because whenever I have needed to make a claim it is never a hassle. I have always been 100% satisfied with their assistance, support and attitude. Reviewed on: 6th August 2023

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