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Aviva: Home Insurance reviews

3.65
Based on 191 reviews, last reviewed 6th Nov 2024
33% decrease in 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
51%
See only 4 star reviews
25%
See only 3 star reviews
6%
See only 2 star reviews
3%
See only 1 star reviews
15%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024
Sarah S's avatar
Sarah S

Latest lowest rating:

1

Untrustworthy. Uncaring. Appalling. Had a month of hell with Aviva Home Insurance. Their contradictory advice and comments necessitated hours on the phone every single day for over 3 we... Read more Reviewed on: 6th November 2024
Keith E's avatar
Keith E

About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

Aviva Home Insurance reviews (191)

Review of the Aviva, Home Insurance:

Super easy and helpful!

5
We recently took out home insurance with them, the process was super easy and their customer service was excellent, a rarity these days! Reviewed on: 19th September 2020

Flawless experience throughout the whole process, an...

5
Flawless experience throughout the whole process, and I can’t complain about anything. Reviewed on: 4th September 2024

Difficult to contact them if there is an issue.

3
Difficult to contact them if there is an issue. Long waiting times and bot unhelpful. Otherwise acceptable. Reviewed on: 4th September 2024

Aviva isn’t the cheapest on the market but I feel li...

5
Aviva isn’t the cheapest on the market but I feel like what I am covered for is way more comprehensive than cheaper options Reviewed on: 4th September 2024

Never had a problem and always easy to contact for a...

5
Never had a problem and always easy to contact for advice, renewal quote never an issue. Reviewed on: 4th September 2024

Great company to deal with.

5
Great service and helpful staff. Reviewed on: 3rd September 2024

Competitive joint home & contents

5
Aviva offer competitively priced joint home & contents insurance, especially when booked via a cashback site. Reviewed on: 26th August 2024

I've had home insurance with Aviva for a few years a...

3
I've had home insurance with Aviva for a few years and have found them reasonably priced competitive. I haven't made a claim so can't can't comment on how they deal with those. Reviewed on: 26th August 2024

Great website for requesting quotes.

5
Great website for requesting quotes. Reviewed on: 24th August 2024

Competitive and easy to renew, easy to use app

5
Competitive and easy to renew, easy to use app Reviewed on: 24th August 2024

Viva review

5
Great customer service. No problems whatsoever. Reviewed on: 24th August 2024

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