Ratings based on 421 reviews Last review 3 days ago
4.19 / 5Great overall rating

Barclaycard reviews from our Smart Money People can help you to find out more about Barclaycard whose five core values are Respect, Integrity, Service, Excellence and Stewardship. Smart Money People is the place for Barclaycard reviews. Read and write...

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Barclaycard reviews from our Smart Money People can help you to find out more about Barclaycard whose five core values are Respect, Integrity, Service, Excellence and Stewardship. Smart Money People is the place for Barclaycard reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Barclaycard Reviews (421)

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30th November 2020

Interest overcharge following fraud, incompetent customer service

Please be careful and check your statements! Following a badly dealt with case of card fraud they’ve been overcharging me interests. This has been going on 3 months. Only today I’ve been on the phone almost 5 hours trying to sort it out. My credit sco...

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Please be careful and check your statements! Following a badly dealt with case of card fraud they’ve been overcharging me interests. This has been going on 3 months. Only today I’ve been on the phone almost 5 hours trying to sort it out. My credit score was also affected. Stay away from these incompetent daylight robbers!

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2nd July 2020

If I could leave a score of zero I would. In fact -100 might be more accurate.

If I could give zero I...

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If I could give zero I would.

Absolutely appalled by Barclaycard's customer service or lack thereof over the last three months. Not only is it impossible to actually get through to them (as you'll read in many reviews below), you send a secure message online where it clearly states they will respond in 24 hours and you either get a generic "we've forwarded this on" message or nothing for 4 days. Then when you do get a reply they haven't even done what you asked them to do. I phoned the number I was given by Barclays for their complaints line and guess what?! The complaints department is closed due to Covid 19!! What a surprise.

They currently owe me £2,000 which is sat on my credit card (having received a refund through my travel provider eventually) and yet they seem incompetent or unwilling to refund that credit to my bank account - which you guessed it, is a Barclays account.

If I was sat on £2,000 on their money you can bet your bottom dollar I'd be in all sorts of trouble.

Absolute joke and will be leaving Barclaycard as soon as I get my money back!!!!!!!!!!!!!!

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27th June 2020

No Customer Service at all

It was bad before, but now it is non-existent. Just wasted 1hr30 minutes on hold before I gave up. The only reason I waited that long is because they also ignore their secure message service... supposed to reply in 24 hrs, I reminded them after 5...

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It was bad before, but now it is non-existent. Just wasted 1hr30 minutes on hold before I gave up. The only reason I waited that long is because they also ignore their secure message service... supposed to reply in 24 hrs, I reminded them after 5 weeks and they ignored this as well... I am insulted by such obvious disregard for customers they claim to value so much!

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26th June 2020

Worst company ever

Because of their technical issues and inability for me to contact them they left an erroneous late payment on my credit...

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Because of their technical issues and inability for me to contact them they left an erroneous late payment on my credit report.
Spent weeks trying to contact them, went into branch, raised complaints and never heard anything. I can contact Halifax in under 5 mins.
Got rejected for our mortgage today, estimated cost of £8k because of their incompetence.
My complaint will be being escalated to the FCA.

DO NOT USE THEM.

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29th April 2020

Customer friendly credit card

I have had quite a few (probably too many) credit cards in my lifetime and Barclaycard has been the simplest, and customer friendly service I have experienced overall. Anything I needed to do with my card, whether that's to change my direct debit or...

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I have had quite a few (probably too many) credit cards in my lifetime and Barclaycard has been the simplest, and customer friendly service I have experienced overall. Anything I needed to do with my card, whether that's to change my direct debit or organise a balance transfer etc, it has been very smooth process with no fuss. I've had no issues at all and I'm a very happy customer.

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28th April 2020

Credit card review for Barclaycard

I have mixed views on this. The positives are that you can get quite a high credit limit if needed which is extendable, their phone call support system and website are quite responsive and...

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I have mixed views on this. The positives are that you can get quite a high credit limit if needed which is extendable, their phone call support system and website are quite responsive and helpful.

The negative is the APR is a little higher compared to others. Also you do tend to get quite a few emails form them which could be considered a little spammy, but you can probably opt out of some of them.

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27th April 2020

No complaints

I haven't had a bad experience with Barclacycard, but I haven't yet had any need to liaise with their customer services about anything. That is where you really find out what a company is like. The online banking works well and is user-friendly....

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I haven't had a bad experience with Barclacycard, but I haven't yet had any need to liaise with their customer services about anything. That is where you really find out what a company is like. The online banking works well and is user-friendly. Barclaycard also offer regular balance transfer deals to existing customers. No plans to move to a different provider any time soon.