Barclaycard Reviews

  Ratings based on 443 reviews       Last review 1 week ago    

Barclaycard reviews from our Smart Money People can help you to find out more about Barclaycard whose five core values are Respect, Integrity, Service, Excellence and Stewardship. Smart Money People is the place for Barclaycard reviews. Read and write...

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Barclaycard reviews from our Smart Money People can help you to find out more about Barclaycard whose five core values are Respect, Integrity, Service, Excellence and Stewardship. Smart Money People is the place for Barclaycard reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Great

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Barclaycard Review Insight

What are people saying in their reviews?

Incentives

52% of feedback is Product related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: App

Best Finance App Winner of "Best Finance App" in the Consumer Credit Awards 2017

Barclaycard Products 443

Freedom Rewards Credit Card

Need to get act together

no response from online points redemption after several attempts... Read more

no response from online points redemption after several attempts
After making phone call was advised by recorded message that due to technical fault was unable to redeem points online or by phone ie. no way to redeem points! Eventually placed order on line several days later and received confirmation that delivery would be by email (in 10 minutes). Well one hour later NOTHING!! I am off to bed and my long standing relationship with Barclaycard is at an end. Thanks for messing a 77year old about.

Reviewed on 30th November 2021
Carl Magnusson's avatar
Carl Magnusson
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Freedom Rewards Credit Card

Website doesn't work

A nice idea for a rewards card, but I have stacked up points which I am unable to use as the website has been 'under maintenance' for weeks now. Before this, all e-vouchers were 'out of stock'. I tried speaking to someone on the Barclays chat app who... Read more

A nice idea for a rewards card, but I have stacked up points which I am unable to use as the website has been 'under maintenance' for weeks now. Before this, all e-vouchers were 'out of stock'. I tried speaking to someone on the Barclays chat app who was less than useless and barely took my complaint into account, let alone let me know when it would be back up and working. Very disappointing.

Reviewed on 26th November 2021
BB's avatar
BB
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Freedom Rewards Credit Card

It's a scam

The Barclaycard Freedom Rewards website to redeem points for vouchers has been down for the past three days. What a surprise, when people want to maximise their points by redeeming them to use during Black Friday sales. Also, before the site went... Read more

The Barclaycard Freedom Rewards website to redeem points for vouchers has been down for the past three days. What a surprise, when people want to maximise their points by redeeming them to use during Black Friday sales. Also, before the site went down, the GBP50 Currys e-voucher was 'out of stock'. How on earth can an e-voucher be out of stock?!? Just a con to prevent people maximising their rewards. Barclaycard Freedom Rewards should be scrapped and people should choose a card from another provider that gives fairer rewards.

Reviewed on 25th November 2021
Graham's avatar
Graham
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Freedom Rewards Credit Card

Ridiculous wait for electronic voucher

Received an email informing me some points were about to expire so shopped for an electronic Argos voucher - says delivery within 10 minutes - received another email stating because of high demand this could take 48 hours!! How can they justify this... Read more

Received an email informing me some points were about to expire so shopped for an electronic Argos voucher - says delivery within 10 minutes - received another email stating because of high demand this could take 48 hours!! How can they justify this huge disparity for an electronically delivered voucher, there's certainly no warning on their website. It will likely arrive when the item in Argos is out of stock . . .disappointing.
Probably another reason to switch to MC now Amazon won't be accepting visa payments after Jan 19th!!

Reviewed on 20th November 2021
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Jacqui Wildridge
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Initial Credit Card

Helpful

I have been with barclaycard for 8 years. Great customer service and friendly staff

Reviewed on 13th August 2021
Jay's avatar
Jay
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Initial Credit Card

Helpful

Helpful staff and good products

Reviewed on 28th June 2021
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Purdierachel@gmail.com
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Platinum Credit Card

Very good product

I have had no issues with them for the past 23 months

Reviewed on 15th June 2021
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rifpat@yahoo.co.uk
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Freedom Rewards Credit Card

Great Service

Easy to apply for, great service, and rewards

Reviewed on 14th June 2021
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JamieC
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Platinum Credit Card

Helpful bank

Very happy with the service, help me along the covid and really happy with them.

Reviewed on 14th June 2021
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Rafael Scher
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Platinum Credit Card

Foul play

The information held by credit reference agencies from Barclaycard is 3 months out of date. Today, I get a letter saying my credit limit is being reduced, effectively destroying my credit rating due to loan to limit ratio, based on my credit rating... Read more

The information held by credit reference agencies from Barclaycard is 3 months out of date. Today, I get a letter saying my credit limit is being reduced, effectively destroying my credit rating due to loan to limit ratio, based on my credit rating from the reference agencies.

Well my credit rating wouldn’t be so bad, if Barclaycard updated the amount owed to show my card isn’t actually maxed out and £2,500 has been paid off in the last 2 months.

An absolute abuse of their customers throwing them into months more of financial hardship trying to improve the credit rating they are destroying and using as an excuse to trap people into paying more interest. Disgusting

Reviewed on 10th June 2021
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Steven McCaw
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Platinum Credit Card

DISGUSTING is not even the word!

DISGUSTING is not even the... Read more

DISGUSTING is not even the word!

Avoid this DISGUSTING company at all costs. They have reduced our credit limit with NO notice (not even a day!), from £7k to £1k. We have been loyal customers for 20 years. We recently used our entire savings to pay the balance off this card as we were in the process of important medical treatments. We explained this to Barclaycard, but they do not care. They have no care for customers, no sympathy. If anyone speaks to a Rachel Wilson, avoid talking to her and ask to speak to another colleague, she is a TERRIBLE advisor. If we had known we would not have put this onto our credit card and would have paid for our medical treatment straight out of our savings. They have Jeopardised our health and ruined our lives. If there was a 0 they would happily get that score. Horrible Horrible Company! They have destroyed our lives.

Reviewed on 10th May 2021
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Graham
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Platinum Credit Card

always helpful

Had good experiences with Barclaycard customer service

Reviewed on 16th April 2021
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sharon Lakin
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Business Credit Card

Have been a customer for many years

I have been a customer with them for many years and never had any issue they have always provided good service.

Reviewed on 13th April 2021
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lornza23
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Initial Credit Card

Good

Very easy to use not over complicated and safe

Reviewed on 2nd April 2021
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Lewis
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Initial Credit Card

ok

they are ok but they never increase my credit amount

Reviewed on 17th March 2021
Florentina Mihaela Radu's avatar
Florentina Mihaela Radu
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Platinum Credit Card

Good strongley

Extremley good barclay bank platinum card

Reviewed on 11th March 2021
Golam Chowdhury's avatar
Golam Chowdhury
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Platinum Credit Card

terrible ....

Terrible service. I have been scammed for just over £1000 while abroad. It took Barclaycard 10 months only to tell me they are unable to help, using covid as an excuse. Absolutely terrible .....

Reviewed on 3rd March 2021
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Magdalena
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Platinum Credit Card

Avoid at all costs

Greetings,... Read more

Greetings, all!

I was trying to add "zero stars", but unfortunately that is not possible.

This is without doubt the worst credit card company I have ever had the misfortune to open an account with. (And let me tell you, they are up against some pretty stiff competition!).

Last summer (July 2020), despite my credit report showing no missed or late payments with Barclaycard, and a good/excellent credit score, Barclaycard slashed my available credit from five thousand pounds to about fifty pounds with zero notice. The first I learned was when I received an automated email saying I was nearing my credit limit. Needless to say I panicked, concluding (as you would) that someone had used up my entire 5K available credit.

A day *after* the arbitrary limit reduction I received a letter, informing me that they had reduced my limit due to missed/late payments or a poor credit rating. Both of these grounds were demonstrably false.

Fortunately, I was at home when this happened and not travelling. Imagine I had been travelling with my Barclaycard as my only source of payment, believing I had 5 grand available? The possible consequences really don't bear thinking about.

On complaining, they told me their terms and conditions allow them to slash credit limits without notice and without warning, even for customers with no missed/late payments and a good credit score, and that they do not need to give a reason.

If you are happy having a credit card whereby they can slash your credit limit at will with no notice, for no reason, and then offer not so much as an apology, then go for it. Otherwise, avoid Barclaycard at all costs!

Reviewed on 23rd February 2021
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Julian Wagstaff
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Initial Credit Card

Hard to use

Too many security questions to access online banking, but very easy to get large credit limit

Reviewed on 22nd February 2021
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Kai
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Initial Credit Card

Great Credit-Card

I have a basic barclaycard and I am very happy with it. The rewards system is easy to understand as well.

Reviewed on 18th February 2021
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Sukhdev Guron
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