Ratings based on 392 reviews Last review 1 week ago
4.26 / 5Great overall rating

Barclaycard reviews from our Smart Money People can help you to find out more about Barclaycard whose five core values are Respect, Integrity, Service, Excellence and Stewardship. Smart Money People is the place for Barclaycard reviews. Read and write...

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Barclaycard reviews from our Smart Money People can help you to find out more about Barclaycard whose five core values are Respect, Integrity, Service, Excellence and Stewardship. Smart Money People is the place for Barclaycard reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Barclaycard Reviews (392)

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5th June 2019

Sofa...not so good

I bought a sofa from John Lewis and wanted to pay the balance of it using a credit card. Barclaycard credit card had excellent reviews and also a good deal for balance transfers so I applied online to apply for a credit card. The online application...

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I bought a sofa from John Lewis and wanted to pay the balance of it using a credit card. Barclaycard credit card had excellent reviews and also a good deal for balance transfers so I applied online to apply for a credit card. The online application was long and difficult and when I tried to upload my proof of income (never been asked to produce this by any other lender) it wouldn't accept my documents in jpeg or any other format. I ended up having to take proof of income to the nearest Barclays branch which is 15 miles from my home. I waited 10 days and called Barclays credit card and they had lost my proof of income! The staff at Barclays credit card were very unsympathetic to my situation ( I'm 73 years old!) and stated I MUST resubmit my proof of income at the branch to get the credit card. I feel that this was highly unreasonable and the whole experience was bureacratic nonsense. I shan't recommend Barclays ever again. My sofa has now arrived and I couldn't 'chair- less' about Barclaycard. Lol

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16th May 2019

Never had a problem

Several years ago, I was trying to sort my finances out from utter chaos & managed to get a Barclaycard which also offered me a transfer to a 0% rate for X months. I took the card & the transfer & set a standing order to pay as much as I could over...

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Several years ago, I was trying to sort my finances out from utter chaos & managed to get a Barclaycard which also offered me a transfer to a 0% rate for X months. I took the card & the transfer & set a standing order to pay as much as I could over the minimum payment, regularly every month. Since then, I haven't looked back. Barclaycard always have offers on for loyal customers, the fact that I can transfer to that card & make regular payments saved me money on interest over the whole period & helped me pay off my debts, manage my credit in a more controlled, responsible manner & also to build my credit score. Periodically, they increased my limit, which allowed me to shift more debts to them, using the same "as much as you can afford, but more than the minimum payment " mantra I had adopted.
I have now brought around £25,000 worth of debt down to about £7,000 - which also includes the following purchases in the last 12 months - new oven, new boiler, a new bathroom, double glazing throughout the whole house & guttering & fascias all replaced. These essentials would have been impossible had I not been able to bring that debt down initially & the positive impact on my credit score meant that I was able to secure a mortgage & buy a house.
Even when I made a purchase on my card, customer services arranged to move that amount to a "lifetime" rate, which benefitted me as a customer.

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30th March 2019

Treat customers unfairly

Despicable, borderline illegal, treatment of customers. As a loyal customer of over 20 years I asked to switch to a more suitable card and was told I wasn't allowed and had to close my account for 6 months and reapply. Using their Platinum card meant...

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Despicable, borderline illegal, treatment of customers. As a loyal customer of over 20 years I asked to switch to a more suitable card and was told I wasn't allowed and had to close my account for 6 months and reapply. Using their Platinum card meant high interest and no benefits. I wanted to switch to their Platinum Cash Plus (cashback and better travel fees) but was refused on the grounds of being an existing customer. On complaining, I was told they were going to close the complaint immediately as 'there was no way they would change their policy'. Took 15 minutes on a call to finally get my account closed after 3 people asked me to repeat why I was leaving. Website is a nightmare to use. Recent changes to the login process are unbearable and whenever I try to pay in full it tells me that would put my account in credit. I have to guess how much I can pay off without triggering the error message. Moved to First Direct who treat their customers fairly and with respect. Won't be using Barclaycard ever again. They treat their customers with contempt, as if we don't have any choice as consumers. It's not the 80s anymore Barclaycard.

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7th March 2019

RIP off

I got my Barclay card in 2016 I was told it was a min payment of £5 when I applied for the card , throughout the years every month I would receive a late payment charge even though I pay it on time , when I called to find out why , I was told I was ...

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I got my Barclay card in 2016 I was told it was a min payment of £5 when I applied for the card , throughout the years every month I would receive a late payment charge even though I pay it on time , when I called to find out why , I was told I was provided with false information , and have been over charged £300 , after a hour on the phone going through every single statement over 3 years I was fully reimbursed, absalutly shocking

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10th February 2019

High minimum repayments but good overall!

I find that the minimum payments on Barclaycard are a lot more than other credit card companies....

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I find that the minimum payments on Barclaycard are a lot more than other credit card companies.
They do tend to put limits up regularly and this can be a down side to having one if you are not responsible when using the card. Overall I like the freedom of having my Barclaycard for emergency use!