As a newbie to Barclaycard I can only say I am very impressed so far. I applied for this card and was pleasantly surprised to... As a newbie to Barclaycard I can only say I am very impressed so far. I applied for this card and was pleasantly surprised to be accepted. But the icing on the cake for me was the credit limit given. I have to say it restored my faith in human nature. I felt valued. I am poor but I always pay my bills. I felt this was recognised by Barclays and for that I will be forever grateful. Thank you. Read more Read less

I’ve been with Barclay card for sometime now. The platinum account has good cash back offers on, their app to manage the account is easy... I’ve been with Barclay card for sometime now. The platinum account has good cash back offers on, their app to manage the account is easy to use and covers everything! The app also outlines card account offers including balance transfers, money transfers and the option to transfer your existing Barclaycard to another type they offer, with no new application! I’ve never ever know a high street bank to have that service. The only occasion I’ve needed to call them was for a charge back and they couldn’t have been more helpful. Highly recommend Read more Read less

Great that I get .25% cash back AND no loading on overseas transactions. Best of both worlds.

Barclaycard slashed my creditcard limit from £5800 too £1300 in the first instance which was very close to what I had accumulated on the card,... Barclaycard slashed my creditcard limit from £5800 too £1300 in the first instance which was very close to what I had accumulated on the card, without notification. Then I received an email saying I was close to my credit limit. I checked my card on there app and discovered my credit limit had been reduced to £1300. The next thing I knew was that my car insurance payment hadn't gone through, so checked the Barclaycard app again only to find my credit limit had been reduced again, this time to £250. When I inquired as to what had caused this they couldn't answer me. My credit rating is and always has been very good. I've cancelled my card and gone with another company Read more Read less

I have had a Barclaycard for 50 years, I have a platinum card now, and they are closing my account as I dont live in... I have had a Barclaycard for 50 years, I have a platinum card now, and they are closing my account as I dont live in the UK anymore, Their customer care team, badly named, dont care and cant help me, so they have lost a good customer and I will be closing any accout that I have connected to Barclays immediately and advising anyone who asks about Barclaycard of my experience. Read more Read less

I asked for written confirmation of when my next direct debit was due. Now, you'd think that this would be a reasonable request and a... I asked for written confirmation of when my next direct debit was due. Now, you'd think that this would be a reasonable request and a very simple one to carry out. But no. It turned into a 30 minute waste of time!!! The first person I spoke to said she "wasn't allowed" to provide this basic customer service. I then asked to speak to a manager (which I hate doing but I was getting nowhere with this person) initially she told me "no managers are available". Then she put me on on hold to go and speak to the (apparently unavailable) manager. The manager she spoke to refused to come to the phone. So she transferred me to someone else who said that sending me the written confirmation I had requested was " not a process we would follow" and also refused to help me. He said the only way to receive this simple piece of information was to lodge a complaint with Customer Relations!!! He then transferred me at which point the call was terminated by the bank. There has been NO FOLLOW UP whatsoever!!! Clearly nobody there cares about their customers and are completely incapable of problem solving. I've worked in multiple customer service roles and I would never DREAM of treating a customer like this. Absolutely APPALLING!!! Read more Read less

The app often freezes and is very clunky to use , it’s not user friendly at all. I often had issues with making a payment... The app often freezes and is very clunky to use , it’s not user friendly at all. I often had issues with making a payment towards the card as transactions would freeze so, I had to call up customer services instead. The account does its job of a credit card fairly well and the fees are not horrendous but it’s just user friendly. Read more Read less

I have had my Barclaycard credit card for over 20 years and can say that they are a good company with good rates and offers... I have had my Barclaycard credit card for over 20 years and can say that they are a good company with good rates and offers for their customers. Excellent cutomeer service delivered when I had an issue with a payment over a year ago. Read more Read less

It took them months just to successfully file a claim for a fraudulent charge in my account. I had to speak with three people—two of... It took them months just to successfully file a claim for a fraudulent charge in my account. I had to speak with three people—two of whom didn't know what they were doing. Appalling service. Read more Read less