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Barclaycard reviews

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Rated Good • 3.82/5

Barclaycard reviews

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Unverified business
Last reviewed within 14 days

Review summary

People rate this company as Good based on 591 product reviews

Average score of 3.82/5
5 star
55%
4 star
19%
3 star
10%
2 star
3%
1 star
13%
Reviews for Barclaycard have trended negatively over the past 90 days

Latest positive rating

5/5

Barclaycard tested and trusted!

I have had my Barclaycard credit card for over 20 years and can say that they are a good company with good rates and offers... I have had my Barclaycard credit card for over 20 years and can say that they are a good company with good rates and offers for their customers. Excellent cutomeer service delivered when I had an issue with a payment over a year ago. Read more Read less

{"display":"Adefunke A","full_name":"Adefunke A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

2/5

I have had a Barclaycard for 50 years, I have a plat...

I have had a Barclaycard for 50 years, I have a platinum card now, and they are closing my account as I dont live in... I have had a Barclaycard for 50 years, I have a platinum card now, and they are closing my account as I dont live in the UK anymore, Their customer care team, badly named, dont care and cant help me, so they have lost a good customer and I will be closing any accout that I have connected to Barclays immediately and advising anyone who asks about Barclaycard of my experience. Read more Read less

{"display":"Peter ","full_name":"Peter ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
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About Barclaycard

Barclaycard reviews from our Smart Money People can help you to find out more about Barclaycard whose five core values are Respect, Integrity, Service, Excellence and Stewardship. Smart Money People is the place for Barclaycard reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Barclaycard at a glance

Reviews for Barclaycard

Showing 11 of 591 company reviews • Last reviewed within 14 days

I have had a Barclaycard for 50 years, I have a plat...

Platinum Credit Card • 29th May 2025

I have had a Barclaycard for 50 years, I have a platinum card now, and they are closing my account as I dont live in... I have had a Barclaycard for 50 years, I have a platinum card now, and they are closing my account as I dont live in the UK anymore, Their customer care team, badly named, dont care and cant help me, so they have lost a good customer and I will be closing any accout that I have connected to Barclays immediately and advising anyone who asks about Barclaycard of my experience. Read more Read less

{"display":"Peter ","full_name":"Peter ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Poor • 2/5
Read more product reviews

Simple request denied, call disconnected, no follow up

Initial Credit Card • 11th May 2025

I asked for written confirmation of when my next direct debit was due. Now, you'd think that this would be a reasonable request and a... I asked for written confirmation of when my next direct debit was due. Now, you'd think that this would be a reasonable request and a very simple one to carry out. But no. It turned into a 30 minute waste of time!!! The first person I spoke to said she "wasn't allowed" to provide this basic customer service. I then asked to speak to a manager (which I hate doing but I was getting nowhere with this person) initially she told me "no managers are available". Then she put me on on hold to go and speak to the (apparently unavailable) manager. The manager she spoke to refused to come to the phone. So she transferred me to someone else who said that sending me the written confirmation I had requested was " not a process we would follow" and also refused to help me. He said the only way to receive this simple piece of information was to lodge a complaint with Customer Relations!!! He then transferred me at which point the call was terminated by the bank. There has been NO FOLLOW UP whatsoever!!! Clearly nobody there cares about their customers and are completely incapable of problem solving. I've worked in multiple customer service roles and I would never DREAM of treating a customer like this. Absolutely APPALLING!!! Read more Read less

{"display":"Ali","full_name":"Ali","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Ali
Rated Terrible • 1/5
Read more product reviews
  • 2/5

    Not a user friendly app

    The app often freezes and is very clunky to use , it’s not user friendly at all. I often had issues with making a payment... The app often freezes and is very clunky to use , it’s not user friendly at all. I often had issues with making a payment towards the card as transactions would freeze so, I had to call up customer services instead. The account does its job of a credit card fairly well and the fees are not horrendous but it’s just user friendly. Read more Read less

    {"display":"Kris","full_name":"Kris","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1140714.png"}}'s avatar
  • 5/5

    Barclaycard tested and trusted!

    I have had my Barclaycard credit card for over 20 years and can say that they are a good company with good rates and offers... I have had my Barclaycard credit card for over 20 years and can say that they are a good company with good rates and offers for their customers. Excellent cutomeer service delivered when I had an issue with a payment over a year ago. Read more Read less

    {"display":"Adefunke A","full_name":"Adefunke A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Archaic service

    It took them months just to successfully file a claim for a fraudulent charge in my account. I had to speak with three people—two of... It took them months just to successfully file a claim for a fraudulent charge in my account. I had to speak with three people—two of whom didn't know what they were doing. Appalling service. Read more Read less

    {"display":"Eli F","full_name":"Eli F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 3/5

    Good rates.

    Good rates. Easy to check balances and statements, make payments. They have some good cash back offers. It is not very easy to change the... Good rates. Easy to check balances and statements, make payments. They have some good cash back offers. It is not very easy to change the type to card you have once offers have expired, I have had a credit card with them for a while and they don’t really offer much until you get a new card with someone else. Read more Read less

    {"display":"Mr A","full_name":"Mr A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great offer, smooth approval process

    Great offer for interest-free balance transfer for 32 months. Smooth application process. Good communication on approval. While it's early days in my journey with Barclaycard, so far so good!

    {"display":"PhilN","full_name":"PhilN","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Platinum Credit Card
    PhilN 26th February 2025
  • 4/5

    Good flexible card, interest rate can be high but no...

    Good flexible card, interest rate can be high but not as high as others

    {"display":"P Dutton","full_name":"P Dutton","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Platinum Credit Card
    P Dutton 26th February 2025
  • 5/5

    They are a fantastic customer service wise, give me...

    They are a fantastic customer service wise, give me all the help I need whenever I ask, and that’s why I will always come back to them

    {"display":"Jack R","full_name":"Jack R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Platinum Credit Card
    Jack R 26th February 2025
  • 1/5

    is BARCLAYS in banking?

    I’ve been with BARCLAYS for quite awhile and while everybody else has increased my credit and supplied the other better products this bank does nothing... I’ve been with BARCLAYS for quite awhile and while everybody else has increased my credit and supplied the other better products this bank does nothing I pay every month. I pay everything off. I have no huge debts and I don’t understand it but thank God there’s lots of other banks out there so you don’t have to deal with this one. Even though I’m still a customer. Read more Read less

    {"display":"Robert V","full_name":"Robert V","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1102475.png"}}'s avatar
  • 1/5

    Cannot trust anymore

    I have been using Barclays since 3years but I can't use my debit card, it will always show some error even I enter right PIN... I have been using Barclays since 3years but I can't use my debit card, it will always show some error even I enter right PIN number. Tried to order new card and pin so many times but same problem occur every time. Recently I applied for credit card I received both card and pin. After 1day I got letter that my credit card has been suspended I can't use it anymore. I tried to contact customer service. They told to wait for 6more months to apply for new credit card. How can I trust them again. I am not going to use this bank anymore and will never suggest others to use. Read more Read less

    {"display":"manoj ","full_name":"manoj ","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1102327.png"}}'s avatar

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