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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (350 reviews)

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4.77

Based on 350 reviews, last reviewed 22nd Jan 2026

13% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Fantastic customer service , always happy to help ,... Fantastic customer service , always happy to help , especially Tom & Adam Reviewed on: 22nd January 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Mortgages reviews (350)

Review of the Bath Building Society, Mortgages:

Helpful and courteous

My contact with BBS staff has always been a positive experience. Reviewed on: 31st March 2025

Reply from Bath Building Society Hi Sheila, thank you for taking the time out and leaving this feedback. This is great to hear and glad we could help. Ben Hutchings, National Account Manager Response date: 31st March 2025

Fantastic customer service , always happy to help ,...

Fantastic customer service , always happy to help , especially Tom & Adam Reviewed on: 22nd January 2026

Reply from Bath Building Society Hi Debbie, thank you for taking the time out and leaving some feedback. This is great to hear. I will pass on your kind comments accordingly. Ben Hutchings, National Account Manager Response date: 23rd January 2026

Mortgage Port

We sold and were looking at porting our mortgage. Start was good, then it went a little wrong but then resolved very well and professionally Reviewed on: 20th January 2026

Reply from Bath Building Society Hi Manish, thank you for taking the time out and leaving us some feedback. I am glad we were able to assist and resolve and issues that you had. If you need to again you know where we are and wish you well in your house move. Ben Hutchings, National Account Manager Response date: 21st January 2026

A very complicated case, fantastic support & outcome.

A very complicated case, and slightly off criteria basis, was sensitively assessed by the underwriting team with a positive outcome. This was supported by the fantastic BDM Kerrin White, who listened and liaised between myself and the underwriting team, despite numerous hurdles - I cannot recommend Kerrin any more, as he is a polite, attentive, understanding, fair, and consummate professional. He stood out above even some of the best I have worked with from different lenders over the last 5 years. I would recommend him for an industry award if it were possible. Many thanks. Reviewed on: 15th January 2026

Reply from Bath Building Society Dear Geraint, thank you for taking the time out and leaving this feedback. This is great to hear. I will forward this on to Kerrin and i have no doubt he will be extremely pleased with this as is myself. Ben Hutchings, National Account Manager Response date: 16th January 2026

Specialist new build loan

I had a specialist loan to finance a new build property. The application process and management of the loan drawdowns was very efficient. There was always someone available to speak to with any queries. Reviewed on: 6th January 2026

Reply from Bath Building Society Hi Gavin, thank you for taking the time out and leaving us some feedback. This is great to hear and i hope all is going well with your new build. Ben Hutchings, National Account Manager Response date: 7th January 2026

Excellent all round Service

From first registering an interest online in order to re-mortgage my property, the service has been fast and very professional. My Mortgage adviser, Tim Randall was excellent. Always handled my correspondence and queries very promptly and efficiently. Reviewed on: 22nd December 2025

Reply from Bath Building Society Thank you for the time to leave us a review. Its great to hear that you experienced such a excellent service and I will pass your kind comments to Tim. Ian Birch Senior Mortgage Advisor Response date: 23rd December 2025

A Smooth, Stress-Free Mortgage Experience

I’m extremely impressed with the service I received from Bath Building Society, and especially from my mortgage advisor, Tim. From the very start, Tim has been incredibly supportive, professional, and reassuring. He guided me through every stage of the process, answered all my questions clearly, and helped me complete the forms with confidence. What could have been a stressful experience felt smooth and straightforward thanks to Tim’s calm, positive attitude and attention to detail. He was always quick to respond and very good at explaining what was important—and what I didn’t need to worry about! That made a huge difference. I’m absolutely delighted that my mortgage offer was produced so quickly, in just five working days. The efficiency and personal service I received exceeded all expectations. I genuinely felt looked after throughout the entire process. Thank you to Tim and everyone at Bath Building Society for making this such a positive experience. Reviewed on: 12th December 2025

Reply from Bath Building Society Thank you Tania for your fantastic review. I am so pleased that Tim was able to offer such a great service and an offer was produced so quickly. I will pass on your kind comments. Ian Birch Senior Mortgage Advisor Response date: 15th December 2025

Retirement mortgage with exceptional service

Bath Building Society (Tim and the team) provided exceptional service from start to finish. The team was professional, knowledgeable, and genuinely supportive, with a personal touch far superior to anywhere else (we went to other building societies and brokers). The key differences were we weren’t passed from pillar to post, endlessly repeating ourselves to different people filling in forms without context and more importantly treated with respect and listened to. The Retirement Mortgage itself perfectly met our needs too, which is flexible, reliable with longevity, and unlike anything we found elsewhere. It truly feels like a well-kept secret. On top of that, they worked to our timelines, which was a fantastic bonus. Definitely a 5 star service - thank you! Reviewed on: 4th December 2025

Reply from Bath Building Society Thank you for for taking the time to leave a review and your kind words. I am so pleased that Tim and the team were able to offer the 5 star service and that the retirement mortgage perfectly meets your needs. Your comments will be passed to the team who will be very pleased. Ian Birch Senior mortgage advisor. Response date: 5th December 2025

Excellent service

Ian Burch and the team were outstanding with their advice, help and assistance. They were always on hand for any queries or concerns we had and made the whole progress stress free Reviewed on: 25th November 2025

Reply from Bath Building Society Hi Debra, thank you for taking the time out and leaving some feedback. This is great to hear and will pass on your kind comments to Ian. I'm glad we could be of assistance. Ben Hutchings, National Account Manager Response date: 25th November 2025

Arranging our remortgage with Bath Building Society...

Arranging our remortgage with Bath Building Society was an overall very positive experience. In particular the support offered by Tim Randall was excellent. From the initial contact through the application process and beyond Tim guided us, offering appropriate advice and information and we are very grateful for his sage counsel. The underwriting process felt somewhat protracted at times, however, we do appreciate that this may be due to the individuality applied to each individual application. Reviewed on: 21st November 2025

Reply from Bath Building Society Thank you for your review and kind words, I'm so pleased Tim was able to offer a great service and advice. I will pass the comments on. Ian Birch Senior mortgage advisor. Response date: 24th November 2025

5-Star Review for Tim Randall

I had an excellent experience working with Tim as my Mortgage Advisor. As a first-time buyer, the whole process felt overwhelming at first, but Tim made everything clear, manageable, and stress-free. He was incredibly patient, explained every step in simple terms, and always responded quickly whenever I had questions. Reviewed on: 18th November 2025

Reply from Bath Building Society Thank you Heshma for the fantastic feedback, its always great to hear when we can help a first time buyer with their mortgage and I will let Tim know how he helped the process be stress-free. Ian Birch Senior Mortgage Advisor Response date: 19th November 2025

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