Write a review

Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.69 (265 reviews)

View other Bath Building Society products

4.70

Based on 265 reviews, last reviewed 13th Jan 2025

13% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Really helpful Tim, as Mortgage Advisor for Bath Building Society, was so helpful. Reviewed on: 8th January 2025

Latest lowest rating:

2

Decent product, painfully slow process No problem with the product offered by painfully slow process that ended up failing to complete because the vendor's circumstances changed in the mean... Read more Reviewed on: 6th October 2024

Read all reviews See your review

About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interested in a mortgage with Bath Building Society, check out our reviews to learn more about the lender. Find out what products existing borrowers have taken out and how satisfied they are with it. Learn more about the application process, and how supportive Bath Building Society was throughout. Find out more about the member benefits available. All of this and more can be found in our Bath Building Society mortgage reviews.

Have you had a Bath Building Society mortgage? Share your experience with others on Smart Money People. Tell us about the application process: was it simple to understand and did the lender support you well? Share any experience you have had with the customer service team. Have you encountered any problems throughout your mortgage term? Whether good or bad, write a Bath Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Bath Building Society Mortgages reviews (265)

Review of the Bath Building Society, Mortgages:

Outstanding Customer Service, Traditional Values & Integrity

I have been a borrower now for some 21 years. The Society have helped me in every step of my home ownership-Their values are traditional and they havethe utmost intregrity, you can rely on them, they are genuinely people who care about their clients. Cant recommend enough! Reviewed on: 8th March 2022

Really knowledgable and friendly

Really knowledgable and friendly. Helped with my query quickly. Clear and informative in answering my question Reviewed on: 31st October 2024

Reply from Bath Building Society Hi Sammy Jo, Thank you for taking the time out and leaving us some feedback. I'm glad we were able to assist. Ben Hutchings, National Account Manager Response date: 4th November 2024

Nick at Bath was super helpful!

Nick at Bath was super helpful! Genuinely looking after existing customers Reviewed on: 28th October 2024

Reply from Bath Building Society Hi Andy, thank you for your feedback! I'm pleased to hear that Nick was able to assist and I'll pass your kind words on. Kyle Greck, Head of Mortgage Sales Response date: 29th October 2024

Clear and concise

quick to respond and provided clear concise information Reviewed on: 16th October 2024

Reply from Bath Building Society Thank you for your positive feedback Craig, glad that we could help. Kyle Greck, Head of Mortgage Sales Response date: 18th October 2024

Decent product, painfully slow process

No problem with the product offered by painfully slow process that ended up failing to complete because the vendor's circumstances changed in the meantime Reviewed on: 6th October 2024

Reply from Bath Building Society Good morning Julian. I'm not sure if you saw my response to your previous review but I would welcome the opportunity to understand what may have caused the delays. If you'd like to give me the details of the application so I can investigate, my email is [email protected] Kind regards, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 22nd October 2024

BIBS SERVICE

VERY PROFESSIONAL TEAM, ALWAYS ACCESSIBLE, GREAT PRODUCTS AND SERVICE, GREAT EXPERIENCE Reviewed on: 1st October 2024

Reply from Bath Building Society Thank you for your review Simon, glad that we can help as ever. Kyle Greck, Head of Mortgage Sales Response date: 18th October 2024

Application processing unacceptably slow

We made an application for a mortgage on a new purchase in early June 2024. After many delays and several long turnarounds for information provided, we finally received a mortgage offer on 6th September 2024. Unfortunately, we have not bee able to proceed wit the purchase because the vendor died just the week befire the offer was received. It is unusual that delays have such an impact but it is always a risk when every piece of information takes so long to review. In this case, the delay has destroyed the sale and cost all of us considerable time and money. Reviewed on: 30th September 2024

Reply from Bath Building Society Good morning Julian. I'm sorry to hear that you felt our application process was unacceptably slow. If you would like to provide me with further information so I can investigate your feedback please contact me at [email protected] Kind regards, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 1st October 2024

Quick and Rebekkah was able to answer my query super...

Quick and Rebekkah was able to answer my query super fast Reviewed on: 27th September 2024

Reply from Bath Building Society Thank you for your feedback. I'm glad you received great service from Rebekka and I will pass your feedback along to her. Many thanks, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 30th September 2024

Natasha was great.

Natasha was great. Actioned everything I asked there and then via live chat Reviewed on: 26th September 2024

Reply from Bath Building Society Thank you for your feedback. I'm glad Natasha was able to help you and I will pass your feedback along to her. Many thanks, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 30th September 2024

I asked to change my bank details.

I asked to change my bank details. Email sent with direct debit form. Very quick but the chat box layout on an iPhone is terrible. But other than that helpful chat Reviewed on: 19th September 2024

Reply from Bath Building Society Thank you for your feedback regarding the change of bank details. We are still updating our mobile app, so hopefully the layout improves. Charlotte Tillen, Savings Services Manager Response date: 23rd September 2024

Everything was smooth albeit super slow!

Everything was smooth albeit super slow!!! It seems everything is manual which can be a good thing if you have special circumstances. All good in the end! Reviewed on: 18th September 2024

Reply from Bath Building Society Thank you for your review, Marios. We are aware that some of our manual processes are a little slow, and will be working hard over the next 18 months to make changes and improvements. I'm glad it all went well in the end. If you'd like to provide any more specific feedback I can be contacted at [email protected] Many thanks, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 30th September 2024

Do you have a different Bath Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Castle Trust Bank 5.00 from 1 reviews
Fixed Rate Mortgage
from HSBC 3.66 from 90 reviews
Long-term fixed
from Perenna 0.00 from 0 reviews

There's still more to see!

Bath Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub