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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.79 (380 reviews)

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4.79

Based on 380 reviews, last reviewed 3rd Mar 2026

157% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I've held at mortgage with Bath BS for some years. I've held at mortgage with Bath BS for some years. My current deal was coming to an end, I was advised of the current offers, one of which I accepted.... Read more Reviewed on: 3rd March 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Mortgages reviews (380)

Review of the Bath Building Society, Mortgages:

Superb customer service! Thank you!

I've had a mortgage with Bath building society for 15 years . I was made redundant just before Christmas 2011 and was out of work for 3 whole months and couldn't pay the mortgage. When I contacted Bath they were very decent about it and when I did find another job they were flexible about the repayments. Above all they didn't make me feel humiliated like I was begging which I couldn't say for my own bank or other providers. Well done Bath and thank you, your kindness was not forgotten! Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you Andrew for your great feedback. I am glad that we were there for you when you needed help. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Very slow and archaic processes

Bath has a very system of reviewing applications and revisions. Where other firms are contactable usually vis telephone, every enquiry had to be submitted and wait in queue to be processed. The entire process of remortgaging a property took several months when in the past it has taken me weeks Reviewed on: 11th February 2022

Reply from Bath Building Society Thank you for taking the time to post this review. We’re committed to providing the highest level of service and take all feedback seriously. It would be appreciated if you could contact me directly so that I can investigate why the re-mortgage took several months to process. My email address is [email protected]. Ben Hutchings Head of Mortgage Sales Response date: 14th February 2022

quick response

prompt and quick responses which was great to see Reviewed on: 7th February 2022

Reply from Bath Building Society Thank you for your feedback, Louise Head of Savings Support Response date: 9th February 2022

Considerate call back

Got an instant call back with a. Very friendly adviser who walked me through a whole load of questions. Reviewed on: 2nd February 2022

Reply from Bath Building Society Thank you for your feedback, that's good to hear and we'll make sure to pass it on to the team, Ben Hutchings, Head of Mortgage Sales. Response date: 10th February 2022

Poor customer service, slow to respond

It was such a slow archaic system in getting approval and then getting responses. My mortgage brokers were frustrated, as were my legal representation. Having had many mortgages over the years, this has been by far the most laborious, which is even more suprising given the large admin and arragement fees that you charge Reviewed on: 31st January 2022

Reply from Bath Building Society Thank you for your feedback. It would be appreciated if you could contact me directly so that I can investigate your case in more detail and hopefully learn from it. My email address is [email protected]. Although of little consolation, we are investing heavily in system improvements and I am hoping these will start to deliver customer experience improvements in the next few months. Lastly, when it comes to our Mortgage Tariff I have reviewed this and our lending fees over the last few weeks. We will shortly be announcing a simplified and reduced Mortgage Tariff for existing customers and are also simplifying our fees for new customers. This will include us removing certain fees such as the 'admin' fee and completion fee from our core products. As already mentioned I would be more than happy to discuss this further but I will need you to contact me or provide me with your contact details to do so. Colin McDougall, Chief Commercial Officer. Response date: 2nd February 2022

Amazing Customer Service

From the hamper delivered to our new home, to speedy help with queries, this is the best customer service I have seen in a long time. Reviewed on: 26th January 2022

Reply from Bath Building Society Thank you for your kind review and feedback and I hope you enjoy your hamper! Colin McDougall, Chief Commercial Officer Response date: 27th January 2022

Good Chat

Quick initial response Helpfully answered my question quickly Reviewed on: 25th January 2022

Reply from Bath Building Society Thank you for your feedback. We are working hard to ensure that we can maintain our high customer satisfaction levels. Colin McDougall, Chief Commercial Officer. Response date: 27th January 2022

Buy to let

Quick, efficient service. Easy to use online Reviewed on: 25th January 2022

Reply from Bath Building Society Thank you for your feedback. Really pleased that you found it easy to use us online as this is something we are focusing on - whilst retaining the personal touch! Colin McDougall, Chief Commercial Officer. Response date: 27th January 2022

Chat

Easy way to communicate to answer my query and response was fast and efficient. Reviewed on: 21st January 2022

pretty swift

hoping to receive what has been said that will be sent today! Reviewed on: 19th January 2022

Buy for Uni mortgage

Prompt, professional response from Ian. Reviewed on: 18th January 2022

Reply from Bath Building Society Thank you for your feedback. Colin McDougall, Chief Commercial Officer. Response date: 19th January 2022

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