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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.79 (380 reviews)

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4.79

Based on 380 reviews, last reviewed 3rd Mar 2026

157% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I've held at mortgage with Bath BS for some years. I've held at mortgage with Bath BS for some years. My current deal was coming to an end, I was advised of the current offers, one of which I accepted.... Read more Reviewed on: 3rd March 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Mortgages reviews (380)

Review of the Bath Building Society, Mortgages:

Superb customer service! Thank you!

I've had a mortgage with Bath building society for 15 years . I was made redundant just before Christmas 2011 and was out of work for 3 whole months and couldn't pay the mortgage. When I contacted Bath they were very decent about it and when I did find another job they were flexible about the repayments. Above all they didn't make me feel humiliated like I was begging which I couldn't say for my own bank or other providers. Well done Bath and thank you, your kindness was not forgotten! Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you Andrew for your great feedback. I am glad that we were there for you when you needed help. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Tom is a Legend!

straighht talking and flexiblilty where appropriate, this lender is great and Tom is a good guy to deal with. Reviewed on: 14th January 2022

Reply from Bath Building Society Thank you for your great feedback which I have already shared with Tom and his manager. Very much appreciated. Colin McDougall, Chief Commercial Officer. Response date: 18th January 2022

Holiday Let

Tom was very helpful and informative regarding all of my questions Reviewed on: 7th January 2022

Reply from Bath Building Society Thank you for your great feedback. Colin McDougall, Chief Commercial Officer. Response date: 8th January 2022

Great service from Tom

Very helpful service. Tom offered to review the property as well before we do a DIP very good service. Reviewed on: 22nd December 2021

Reply from Bath Building Society Thanks for your great feedback. Very much appreciated. Colin McDougall, Chief Commercial Officer. Response date: 29th December 2021

Chat Service

simple language, patience and lovely staff Reviewed on: 17th December 2021

Reply from Bath Building Society Thank you for your kind feedback. Much appreciated. Colin McDougall, Chief Commercial Officer. Response date: 20th December 2021

Initial contact about Retirement Mortgages

Very efficient response to my initial enquiry, with details emailed for ongoing discussion. Very impressed with the simplicity. If only the same could be said with other lenders! Reviewed on: 8th December 2021

Reply from Bath Building Society Thank you for your generous feedback. It really is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 9th December 2021

fast and friendly

speedy response .................................................................. Reviewed on: 7th December 2021

Reply from Bath Building Society Thank you for your feedback. We are continually trying to find ways of speeding up things more but it is nice to hear that we are starting from a good place! Colin McDougall, Chief Commercial Officer. Response date: 9th December 2021

Mortgage

We went through a broker to get our mortgage with bath,even though at times we contact bath direct and spoke to Kim she was very helpful and informative. Was able to put our minds at ease. Thank you so much Reviewed on: 26th November 2021

Reply from Bath Building Society Thank you so much for your feedback. It really is appreciated and I am pleased that Kim was there to help you when needed. Colin McDougall, Chief Commercial Officer Response date: 30th November 2021

General query

Friendly support, provided very quickly Reviewed on: 9th November 2021

Reply from Bath Building Society Thank you for your feedback. It is very much appreciated. Colin McDougall, Chief Commercial Officer. Response date: 10th November 2021

Straightforward, easy and helpful

I have never applied for a mortgage without a broker before but Bath Building Society were so helpful and really made the whole process very user friendly. I’m very impressed. Reviewed on: 4th November 2021

Reply from Bath Building Society Thank you for your feedback. It is very much appreciated. We do try our best! Regards, Colin McDougall, Chief Commercial Officer. Response date: 10th November 2021

Mortgage Help And Advise

After being with Bath Building Society for nearly 10 years, I was looking to move to a new property and sorted out advise from Bath B/S about keeping my business with them regardless on how competitive some lenders are at this present time ( cheapest isn't always the best ) After talking it throw with Ian Birch from Bath B/S , his great help made and advise made the hole process so easy to deal with and one major plus I must say at any one time I needed to contact him regarding the new mortgage he was always there to help and got back to you promptly . I would totally recommend Bath B/S 110% to any one looking for Mortgage J.S.Gosal Reviewed on: 26th October 2021

Reply from Bath Building Society Thank you so much Jaspal, your feedback and kind words re Ian are really appreciated. Regards, Colin McDougall, Chief Commercial Officer. Response date: 10th November 2021

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