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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (392 reviews)

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4.82

Based on 392 reviews, last reviewed 17th Apr 2026

169% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Overall very good experience, good communication all... Overall very good experience, good communication all around. Suitable mortgage deal for holiday let. Reviewed on: 17th April 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Mortgages reviews (392)

Review of the Bath Building Society, Mortgages:

BBS were great for our guest house mortgage

Bath Building Society was very flexible and set up a mortgage for our guest house. All the other lenders we approached (Lloyds, Natwest, Halifax etc.) were unable to help because we didn't fall into a standard tickbox category. The rate was always competitive, we had a series of discounted rate deals. Been with them for about 20 years. I highly recommend BBS. Reviewed on: 24th April 2025

Reply from Bath Building Society Hi Steven, Thank you for your review, I'm pleased to read that we've been able to support you as a longstanding customer! Kyle Greck, Head of Mortgage Sales Response date: 25th April 2025

Superb from start to finish

Tim Randall, our mortgage consultant, was excellent throughout the whole process, despite the limitations presented by the lockdown. He provided comprehensive information, answered all our questions, and eased our unjustified concerns. The whole experience from start to finish was first rate - easy, swift and provided just what we needed. Reviewed on: 12th March 2021

Excellent Service in Difficult Times

With our interest only mortgage due to end on 28th of February 2021, we wrote to the Bath Building Society in December 2020 enquiring about a Retirement, Interest Only mortgage (RIO). We received excellent help and advice from Tim Randall. He recommended we contact our current lender to request an extension as the Covid 19 pandemic was causing lengthy delays due to the majority of office based staff working from home. This we did, then with Tim's help and guidance we applied for the mortgage. The paperwork was received by the Bath on 5th January and we completed on 25th February. Tim was always available by email and occasionally by phone. His response was often by return and never more that 24 hours. In the past 50 years we have had a number of mortgages/remortgages but have never received such excellent service, under the most difficult of circumstances. We cannot praise the Bath Building Society highly enough and single out Tim Randall who went above and beyond for special mention. Reviewed on: 9th March 2021

First time buyer

top service - helped me get on the property ladder while still at university Reviewed on: 19th February 2021

First time buyer

Thanks to Ian who really helped me through the process of purchasing my first home, I genuinely don't think I could have done it without him! Reviewed on: 19th February 2021

Mislead during Mortgage process

An exceptionally poor experience, in April we were given what we felt clear in principle agreement to our mortgage, which we spent 4 months working to meet only for the society to change their approval right at the very last minute, this cost £2000 I In costs that we have wasted- we are so frustrated at the society... Reviewed on: 7th September 2020

Reply from Bath Building Society Thank you for taking the time to post this review. We’re committed to providing the highest level of service and please be assured we take all feedback seriously. We understand you are in communication with our Mortgage team about your experience. Response date: 7th September 2020

thank you

I used BBS to buy my first home - and I can't thank them enough for the help support and guidance through the process. Reviewed on: 17th August 2020

Reply from Bath Building Society Good Morning, Thank you for taking the time to respond, so pleased that we were able to help you buy your first home and get on the property ladder, Caroline, Customer support Department. Response date: 21st August 2020

Super duper easy

Everything went smoothly, had a little hiccup with the direct debit of the mortgage but we rang up and they sorted it straight away and were super helpful Reviewed on: 13th June 2020

Reply from Bath Building Society Glad everything went smoothly for you. Holly, Customer Support Team Response date: 22nd June 2020

Friedly accessible and a good deal!

Having our mortgage with BBS was a pleasant experience (we have had other companies previously). Everything was clear and straightforward - and when we were able to increase our payments to clear the mortgage that was very straightforward. We have savings still with BBS and now live far away but the folk on the phone are so helpful and real. The only thing we'd like to change is having a branch in Cornwall! Reviewed on: 6th June 2020

Reply from Bath Building Society Many thanks for your kind feedback. I would love to work at a branch in Cornwall, my favourite place! Holly, Customer Support Team Response date: 11th June 2020

Mortgage renewal

Great telephone and email service from BBS, all questions answered and helpful staff. Thanks Reviewed on: 5th June 2020

Shocking Support to the Armed Forces

Having banked with BBS for over 20 years (myself, my wife & all 3 children) my wife & I applied for a mortgage. Because i am a serving Army Officer who has served outside the country in the last 3 years (full UK taxpayers), i was told i would not be considered at all. I didn't even have the chance to submit any paperwork - it was an absolute NO from the outset. Shame on you! I would expect far better from a trusted local Building Society. I now have an excellent mortgage with the Coventry Building Society - who we have not banked with before. That must be wrong. Your staff in the Bath branch are superb - but your mortgage policy is outrageous and deeply unpatriotic. We were, and remain, deeply disappointed with the BBS. Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your feedback and loyalty to the Society over 20 years. I am sorry that we were unable to help you on this occasion. We regularly review our lending policy as well as our agreement with our credit reference agency, and whilst we don’t currently have the capability to check BFPO addresses to obtain the three year credit history which is part of our lending criteria, it is something that is under consideration. But this in isolation should not get in the way of us providing a personalised service, looking at and fully considering individual circumstances. We will also undertake some additional training with our sales teams, using your case as an example, and I will be stressing the importance of identifying exceptional circumstances when reviewing all applications. Steve Matthews, Head of Mortgages Response date: 5th June 2020

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Bath Building Society: Mortgages reviews

169% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Bath Building Society Mortgages reviews (392)

BBS were great for our guest house mortgage

Superb from start to finish

Excellent Service in Difficult Times

First time buyer

First time buyer

Mislead during Mortgage process

thank you

Super duper easy

Friedly accessible and a good deal!

Mortgage renewal

Shocking Support to the Armed Forces

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Savings

Join Smart Money People

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