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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (303 reviews)

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4.68

Based on 303 reviews, last reviewed 5th Jun 2025

36% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Thank you to Tim and the team Tim and the team were fantastic, as well as being incredibly responsive and making the process incredibly clear along the way, they went to extra effo... Read more Reviewed on: 5th June 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interested in a mortgage with Bath Building Society, check out our reviews to learn more about the lender. Find out what products existing borrowers have taken out and how satisfied they are with it. Learn more about the application process, and how supportive Bath Building Society was throughout. Find out more about the member benefits available. All of this and more can be found in our Bath Building Society mortgage reviews.

Have you had a Bath Building Society mortgage? Share your experience with others on Smart Money People. Tell us about the application process: was it simple to understand and did the lender support you well? Share any experience you have had with the customer service team. Have you encountered any problems throughout your mortgage term? Whether good or bad, write a Bath Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Bath Building Society Mortgages reviews (303)

Review of the Bath Building Society, Mortgages:

Fast response and helpful, kind staff

Fast response and helpful, kind staff Reviewed on: 7th January 2025

Reply from Bath Building Society Good morning Athanasios, thank you for your feedback. I'm pleased that we could help. Kyle Greck, Head of Mortgage Sales Response date: 8th January 2025

THE exemplar of the best

Bath Building Society is an, no probably THE exemplar of how to balance digital excellence with warm and receptive personal customer/member service. At a time when on-line and customer services among financial services providers and public utilities are far from an acceptable level of service BBS are a joy to deal with. Whatever the Society does to imbue all its staff with what makes a society if they could bottle it it would be what everyone went for. Every contact is a demonstration that being nice, professional and helpful people to deal with doesn't have to be neglected to be a commercial success. Reviewed on: 6th March 2025

Reply from Bath Building Society Thank you for your feedback, I'm so pleased that we could deliver stand out service for you! Kyle Greck, Head of Mortgage Sales Response date: 12th March 2025

1st class branch customer servive

1st class branch customer servive Reviewed on: 6th March 2025

Reply from Bath Building Society Thank you for your feedback David, I'm pleased that we could assist! Kyle Greck, Head of Mortgage Sales Response date: 12th March 2025

Tim Randall, mortgage advisor, has been a great help...

Tim Randall, mortgage advisor, has been a great help during our buy-to-let mortgage application. He ensured a smooth and speedy process, chased things up when needed, and kept me updated throughout. If the interest rates had been a bit more favorable, I would have given 5 stars all the way. Reviewed on: 6th March 2025

Reply from Bath Building Society Thank you for your feedback, I'm pleased that we could assist and I'll be sure to pass this onto Tim! Kyle Greck, Head of Mortgage Sales Response date: 12th March 2025

I have a buy for uni mortgage which has been really...

I have a buy for uni mortgage which has been really helpful and unique experience to own my own property at such a young age. Reviewed on: 10th February 2025

Reply from Bath Building Society Hi Wes, thank you for taking the time out and leaving this feedback. I am glad we could assist you with your house purchase to get you on the ladder. We wish you well in your studies. Ben Hutchings, National Account Manager Response date: 11th February 2025

Innovative products - hands on manual approach - is...

Innovative products - hands on manual approach - is ideal in some client scenarios. Reviewed on: 10th February 2025

Reply from Bath Building Society Hi Yousef, thank you for taking the time out and leaving us some feedback. We do our best to help where we can and look at individual circumstances. Thanks again. Ben Hutchings, National Account Manager Response date: 11th February 2025

Great customer service!

Tom and Rebecca have been super helpful with all my queries regarding one particularly tricky case. Nothing is ever too much to ask. Reviewed on: 7th February 2025

Reply from Bath Building Society Hi Sian, thank you for taking the time out and leaving some feedback. I will pass on your kind words to Tom and Rebecca. Thanks again and glad we were of assistance. Ben Hutchings, National Account Manager Response date: 11th February 2025

Fantastic service & product transfer rate

I have a holiday let mortgage with Bath BS & when it came to find a new product, not only were they very friendly & helpful, they also had the best rate on the market & didn't charge a fee. I love that they give their current customers the best rates possible & don't try and squeeze every penny from them. Reviewed on: 6th February 2025

Reply from Bath Building Society Hi Rachel, thank you for taking the time out and leaving us some feedback. This is great to hear. We looking forward to giving you continued great service going forwards. Thanks again. Ben Hutchings, National Account Manager Response date: 11th February 2025

I couldn't be happier with Bath Building Society! :-)

I couldn't be more happy with Bath Building Society. I've been with them since 2009 and I just moved house and although I could have got cheaper rates elsewhere, as their customer service is superb I was happy to stay with them. They always reply quickly, with real people you can talk to and they couldn't do more for you. Well done Bath Building Society and thank you! :-) Reviewed on: 30th January 2025

Reply from Bath Building Society Hi Andrew, thank you for taking the time out and leaving us this feedback. This is great to hear and even better you are still with us over these years. Thanks again. Ben Hutchings, National Account Manager Response date: 11th February 2025

My wife and I remortgaged to BBS

My wife and I remortgaged to BBS with a relatively small mortgage (under £80k) but the underwritering process was unduly lengthy in my opinion given the loan to value (house valued in excess of £500k), but have clean credit file and good income. The process to make overpayments, in my opinion is flawed and should be reviewed. Lastly, the app really did not provide me with much informaiton inc. what over payment allowances were remaining - so really is pretty pointless as I see it Reviewed on: 13th January 2025

Reply from Bath Building Society Hi Jas Sorry to hear that your experience with us didn't meet your expectations. We will take your feedback on the mobile app on board. If you could contact me on [email protected] with your account number and any further information on your experience during your application, I'd be happy to investigate the reasons for the delay you experienced during your application. Many thanks, Kyle Greck, Head of Mortgage Sales Response date: 16th January 2025

Really helpful

Tim, as Mortgage Advisor for Bath Building Society, was so helpful. Reviewed on: 8th January 2025

Reply from Bath Building Society Hi Jeff Thank you for your feedback, I'll be sure to pass this onto Tim! Kyle Greck, Head of Mortgage Sales Response date: 8th January 2025

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