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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.72 (351 reviews)

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4.77

Based on 351 reviews, last reviewed 28th Jan 2026

50% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

great service and comms As a Mortgage Intermediary it’s important to have good contacts and timely communications and we recently received exemplary service from the team at ... Read more Reviewed on: 28th January 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Mortgages reviews (351)

Review of the Bath Building Society, Mortgages:

Superb customer service! Thank you!

I've had a mortgage with Bath building society for 15 years . I was made redundant just before Christmas 2011 and was out of work for 3 whole months and couldn't pay the mortgage. When I contacted Bath they were very decent about it and when I did find another job they were flexible about the repayments. Above all they didn't make me feel humiliated like I was begging which I couldn't say for my own bank or other providers. Well done Bath and thank you, your kindness was not forgotten! Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you Andrew for your great feedback. I am glad that we were there for you when you needed help. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Excellent Service.

Tim Randall was very knowledgeable, clear and concise about Bath's products. When he said he would do something, he did it. We were kept informed throughout the process and he answered any questions and concerns. He was excellent. Reviewed on: 4th April 2025

Reply from Bath Building Society Thank you for your feedback! We're thrilled to hear that one of our team members provided you with clear and concise information about our products and followed through on his commitments. It's great to know that you were kept informed throughout the process! Chris Burns - Customer Service Officer Response date: 7th April 2025

friendly and helpful from the start.

friendly and helpful from the start. Kept informed throughout. Reviewed on: 4th April 2025

Reply from Bath Building Society Hi Neil, Thank you for your feedback! We're pleased to hear that you found our service friendly and helpful from the beginning, and that you were kept informed throughout. Chris Burns - Customer Service Officer Response date: 7th April 2025

First, it's very slow. Many last minute surprises

First, it's slow, very slow. Next dont get your hopes up. Everything seemed great (but slow). Finally we received the offer long after we hoped to exchange. The offer contained a number of demands that contradicted the information supplied in the application, literally impossible & impractical demands. So we are now having to start the entire process again. Find a new property, make a fresh application, etc. It would have been better if they had suggested that it's riverside location could raise problems rather than wait months to be congratulated with impossible demands. If you wanted to say No to the property just say so Don't say Yes and then ask the impossible like no site fees for a house on a private road and insist on preferential treatment on non-allacoted parking. Numpties! Even the surveyor got the house age wrong by 20 years. They also requested 50% more charge against my parents property than discussed during the application. As a first time buyer, this couldn't have been disheartening. Reviewed on: 31st March 2025

Reply from Bath Building Society Hi Jon Thank you for taking the time to share your feedback. We apologise that your experience didn't meet expectations. We have had an unusually busy period and are working hard to improve our efficiency. Your feedback invaluable, and I'm pleased we've had the opportunity to connect directly following your feedback. I hope that you are satisfied with the outcome. If there's any other way I can be of service please do reach out. Kyle Greck, Head of Mortgage Sales Response date: 8th April 2025

Helpful and courteous

My contact with BBS staff has always been a positive experience. Reviewed on: 31st March 2025

Reply from Bath Building Society Hi Sheila, thank you for taking the time out and leaving this feedback. This is great to hear and glad we could help. Ben Hutchings, National Account Manager Response date: 31st March 2025

difficult getting through telephone lines, wish it w...

difficult getting through telephone lines, wish it was easier Reviewed on: 28th March 2025

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. There are times we do have busy periods on the phones and apologies if you were having trouble getting through. Hopefully next time you will get straight through. Ben Hutchings, National Account Manager Response date: 31st March 2025

Bath Building Society provide a traditional approach...

Bath Building Society provide a traditional approach genuine customer service. They are contactable, with real people to speak to, always respond to calls and enquiries and are approachable to advise and support. I cannot praise them too highly and have happily recommended them already to friends and peers. Reviewed on: 26th March 2025

Reply from Bath Building Society Hi Nigel, thank you for your feedback and for the recommendations. I'll share your feedback with the team. Kyle Greck, Head of Mortgage Sales Response date: 27th March 2025

A longstanding professional relationship

I have been a borrower for some 25 years. My mortgage rate had expired and my mortgage was getting near to end of term. The mortgage department delivered reliable, good service in order to assist me. Reviewed on: 26th March 2025

Reply from Bath Building Society Hi Nick, thank you for your kind feedback, I'm pleased that the team were willing to help. Kyle Greck, Head of Mortgage Sales Response date: 27th March 2025

Tim helped me to understand everything in simple ter...

Tim helped me to understand everything in simple terms and was very helpful and communicative throughout the process Reviewed on: 25th March 2025

Reply from Bath Building Society Thank you for taking the time to leave us a review. It's great to hear that Tim helped you throughout the process and I will pass your kind comments over to him. Response date: 26th March 2025

Good service but sometimes slow

Customer service was good but some of the internal processes seemed very slow. We received excellent prompt responses when we chased for progress but would have preferred not to have to chase either by quicker processes or regular updates. Reviewed on: 24th March 2025

Reply from Bath Building Society Hi Jon, thanks for taking the time out and leaving this feedback. Unfortunately we have been very busy due to the changes in stamp duty coming into force shortly, with a high volume of applications. I'm glad we were able to assist when you contacted us. Ben Hutchings, National Account Manager Response date: 25th March 2025

Tom is very experienced and thoughtful.

Tom is very experienced and thoughtful. Reviewed on: 24th March 2025

Reply from Bath Building Society Hi Yangxi, thank you for taking the time out and leaving this feedback. This is great to hear and glad Tom was able to assist. Ben Hutchings, National Account Manager Response date: 25th March 2025

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