Write a review

Go to business site

Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2137 reviews)

View other Bath Building Society products

4.71

Based on 2,137 reviews, last reviewed 7th Jan 2026

20% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

We’ve had savings with you in the past you’re local... We’ve had savings with you in the past you’re local so easy to access. I don’t have to go online, I prefer Face to Face Reviewed on: 7th January 2026

Verified source

Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

Visit provider site Read all reviews See your review

About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2137)

Review of the Bath Building Society, Savings:

Helpful staff

I’ve spoken with the staff on numerous occasions and they have been very helpful. Reviewed on: 13th September 2024

Reply from Bath Building Society Thank you for the positive feedback, I will pass it onto the team. Sam Dorrington, Branches Manager Response date: 18th September 2024

We’ve had savings with you in the past you’re local...

We’ve had savings with you in the past you’re local so easy to access. I don’t have to go online, I prefer Face to Face Reviewed on: 7th January 2026

Not the best, but not the worst

No further comment. No further comment Reviewed on: 2nd January 2026

Moorland Road Branch

I have used Moorland Road Branch for many years and always receive a personal friendly service from the staff. I have got to know Rachel and Gemma and they give good advice and are very efficient. Most importantly it’s great to have a local branch to visit and easy to park. Reviewed on: 2nd January 2026

Perfect customer service

Perfect customer service Following a change of phone I had to reregister for the app and ran into technical issues, the service I received I’ve the phone was first class. Can you please pass my thanks onto Chris B, I had an issue using the app, we had a number of technical issues which Chris patiently worked through. Very professional and excellent customer service I’m now back online in the app and via the browser Perfect Thanks again Reviewed on: 29th December 2025

Reply from Bath Building Society Dear Mr Towers Thank you so much for your wonderful feedback! I’m delighted we could work through the technical issues together and get you back online. Your patience made the process smooth, and I truly appreciate your kind words. If you need any further assistance, please don’t hesitate to reach out! Chris Burns – Customer Service Officer Response date: 29th December 2025

New Trust

Katie was so helpful to use whilst setting up trusts. She was so kind during our telephone call and promised to follow up with us which she did indeed do. There is little positive customer service today but Katie restored our faith in our time of need. Thank you! Reviewed on: 15th December 2025

Reply from Bath Building Society Thank you for sharing your experience. I’m pleased to hear that Katie provided such thoughtful and reliable support during an important process. It’s wonderful to know she restored your confidence in customer service. We’ll make sure your kind words reach her! Chris Burns – Customer Service Officer Response date: 29th December 2025

Setting Up Trusts

Jane went out of her way to help us when we were struggling to provide info for Trust set up. She was patient, extremely friendly and kind and is a real asset to this Bath branch. She also kept in touch and updated us as requested. This has been an extremely stressful time for us and Jane made such a difference. Thank you!! Reviewed on: 15th December 2025

Reply from Bath Building Society Thank you so much for sharing your experience Ian. Your kind words mean a lot, and we truly appreciate your patience throughout the process. We'll be sure to pass on your feedback to Jane too! If you need any further assistance, please don’t hesitate to reach out. Chris Burns – Customer Service Officer Response date: 29th December 2025

Local office with helpful knowledgable staff

Local office with helpful knowledgable staff Reviewed on: 15th December 2025

Reply from Bath Building Society Thank you for your kind words! We’re delighted to hear that our local office team was able to assist you and provide knowledgeable support. Chris Burns – Customer Service Officer Response date: 29th December 2025

Jane was very friendly when I came in to open my acc...

Jane was very friendly when I came in to open my account. Branch opening hours are very good too. Reviewed on: 11th December 2025

Local branches - always helpful, friendly and knowle...

Local branches - always helpful, friendly and knowlegeable Reviewed on: 8th December 2025

Reply from Bath Building Society Thank you for your feedback. We’re proud to hear that our local branches continue to provide helpful, friendly and knowledgeable service. Chris Burns – Customer Service Officer Response date: 10th December 2025

Oldfield Park Branch

I think Rachelle who served me was very helpful and the rest of the staff seemed helpful too. I would totally recommend them. Reviewed on: 2nd December 2025

Reply from Bath Building Society Thank you for your wonderful feedback! We’re so pleased to hear that Rachelle was helpful and that the rest of the team made a great impression. Your recommendation means a lot to us. Chris Burns – Customer Service Officer Response date: 10th December 2025

Do you have a different Bath Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Monmouthshire Building Society 4.88 from 2915 reviews
Savings
from Monument 4.94 from 947 reviews
Fixed Term Deposit
from iFAST Global Bank 4.88 from 165 reviews

Want to see more from Bath Building Society?

Mortgages
from Bath Building Society 4.76 from 347 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub