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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2134 reviews)

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4.71

Based on 2,134 reviews, last reviewed 29th Dec 2025

8% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Perfect customer service Perfect customer service Following a change of phone I had to reregister for the app and ran into technical issues, the service I received I’ve the ph... Read more Reviewed on: 29th December 2025

Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2134)

Review of the Bath Building Society, Savings:

BBS are great !

I like the informal nature of the business, I like that it invest locally as much as possible and that it keeps my money safe! Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for the wonderful feedback. Holly, Customer Support Team Response date: 24th June 2020

Perfect customer service

Perfect customer service Following a change of phone I had to reregister for the app and ran into technical issues, the service I received I’ve the phone was first class. Can you please pass my thanks onto Chris B, I had an issue using the app, we had a number of technical issues which Chris patiently worked through. Very professional and excellent customer service I’m now back online in the app and via the browser Perfect Thanks again Reviewed on: 29th December 2025

Reply from Bath Building Society Dear Mr Towers Thank you so much for your wonderful feedback! I’m delighted we could work through the technical issues together and get you back online. Your patience made the process smooth, and I truly appreciate your kind words. If you need any further assistance, please don’t hesitate to reach out! Chris Burns – Customer Service Officer Response date: 29th December 2025

New Trust

Katie was so helpful to use whilst setting up trusts. She was so kind during our telephone call and promised to follow up with us which she did indeed do. There is little positive customer service today but Katie restored our faith in our time of need. Thank you! Reviewed on: 15th December 2025

Reply from Bath Building Society Thank you for sharing your experience. I’m pleased to hear that Katie provided such thoughtful and reliable support during an important process. It’s wonderful to know she restored your confidence in customer service. We’ll make sure your kind words reach her! Chris Burns – Customer Service Officer Response date: 29th December 2025

Setting Up Trusts

Jane went out of her way to help us when we were struggling to provide info for Trust set up. She was patient, extremely friendly and kind and is a real asset to this Bath branch. She also kept in touch and updated us as requested. This has been an extremely stressful time for us and Jane made such a difference. Thank you!! Reviewed on: 15th December 2025

Reply from Bath Building Society Thank you so much for sharing your experience Ian. Your kind words mean a lot, and we truly appreciate your patience throughout the process. We'll be sure to pass on your feedback to Jane too! If you need any further assistance, please don’t hesitate to reach out. Chris Burns – Customer Service Officer Response date: 29th December 2025

Local office with helpful knowledgable staff

Local office with helpful knowledgable staff Reviewed on: 15th December 2025

Reply from Bath Building Society Thank you for your kind words! We’re delighted to hear that our local office team was able to assist you and provide knowledgeable support. Chris Burns – Customer Service Officer Response date: 29th December 2025

Jane was very friendly when I came in to open my acc...

Jane was very friendly when I came in to open my account. Branch opening hours are very good too. Reviewed on: 11th December 2025

Local branches - always helpful, friendly and knowle...

Local branches - always helpful, friendly and knowlegeable Reviewed on: 8th December 2025

Reply from Bath Building Society Thank you for your feedback. We’re proud to hear that our local branches continue to provide helpful, friendly and knowledgeable service. Chris Burns – Customer Service Officer Response date: 10th December 2025

Oldfield Park Branch

I think Rachelle who served me was very helpful and the rest of the staff seemed helpful too. I would totally recommend them. Reviewed on: 2nd December 2025

Reply from Bath Building Society Thank you for your wonderful feedback! We’re so pleased to hear that Rachelle was helpful and that the rest of the team made a great impression. Your recommendation means a lot to us. Chris Burns – Customer Service Officer Response date: 10th December 2025

I like dealing with a smaller independent Building s...

I like dealing with a smaller independent Building society. Good service by Jane whilst the branch was being refurbished. Reviewed on: 2nd December 2025

Reply from Bath Building Society Thank you for your kind words! It’s great to know Jane provided excellent service during the refurbishment period. We’ll make sure your feedback reaches her. Chris Burns – Customer Service Officer Response date: 10th December 2025

Open branch (Moorland Road) that you can walk in and...

Open branch (Moorland Road) that you can walk in and talk face to face Reviewed on: 2nd December 2025

Reply from Bath Building Society Thank you for sharing your feedback. Its great to hear you enjoy the openness of the Moorland Road Branch. We think face-to-face service is important and its encoring to know that our customers agree! Chris Burns – Customer Service Officer Response date: 10th December 2025

Local and helpful.

Local and helpful. I was served by Ella and nothing was too much trouble. Reviewed on: 1st December 2025

Reply from Bath Building Society Thank you for your kind words! We’re delighted to hear that Ella provided such helpful service and made everything feel effortless. We look forward to welcoming you again soon! Chris Burns – Customer Service Officer Response date: 1st December 2025

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