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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2299 reviews)

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4.73

Based on 2,299 reviews, last reviewed 10th Mar 2026

233% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

It feels like a personal service and I was served by... It feels like a personal service and I was served by Jane who was very friendly. I am not into IT, I like to be able to speak to a person and not have... Read more Reviewed on: 6th March 2026

Verified source

Latest lowest rating:

1

More time needs to be spent with the teams as they l... More time needs to be spent with the teams as they lack motivation and energy Reviewed on: 10th March 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2299)

Review of the Bath Building Society, Savings:

Bath BS Review

I have a long term regular saver, but Bath BS does not offer market leading rates on their savings account Reviewed on: 21st October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates and try to offer the best that we can. Thanks, Sam Dorrington, Branches Manager Response date: 25th October 2024

Mixed

The customer service from human was excellent, unfortunately it didn't sort the problem. Reviewed on: 31st December 2022

Reply from Bath Building Society Thank you for your feedback. Please can you send an email to [email protected] so I can try and fix the issues you have been having. Charlotte Tillen, Savings Support Manager Response date: 3rd January 2023

MIXED

The personal customer service has been very good. The IT system has been abysmal. Reviewed on: 30th December 2022

Great service

I have been with Bath building society since 2017 and it has been amazing. Helpful, friendly and supportive. Reviewed on: 22nd December 2022

Reply from Bath Building Society Thank you for your lovely feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 29th December 2022

Great

Easy, no frills banking which helps Reviewed on: 20th December 2022

Reply from Bath Building Society Thank you for your feedback, its a great review which was nice to hear. Charlotte Tillen, Savings Support Manager Response date: 29th December 2022

Good Customer Service

Contacting through the chat was really easy and the response was quick. The customer service agent was prompt and gave me the information I needed Reviewed on: 20th December 2022

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 28th December 2022

As always excellent service

I emailed for a money transfer and it was done quickly,and I was kept informed Reviewed on: 19th December 2022

Reply from Bath Building Society Thank you for your great feedback. Charlotte Tillen, Savings Support Manager Response date: 20th December 2022

Fast and efficient response

Not visited Bath branch for several years but the staff there were all so friendly and helpful. Reviewed on: 16th December 2022

Reply from Bath Building Society Thank you for your lovely feedback, I will pass this back to the branch teams. Charlotte Tillen, Savings Support Manager Response date: 19th December 2022

Helpful and efficient service

N/A........................................................................ Reviewed on: 16th December 2022

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 19th December 2022

Chat with Harry

Instant response to queries. Can;t think of any improvements right now! Reviewed on: 16th December 2022

Reply from Bath Building Society Thank you for your great feedback on your chat with Harry, I will pass this back to Harry and the team. Charlotte Tillen, Savings Support Manager Response date: 19th December 2022

Such helpful staff

That I can ring up and talk to some one and the person who picks up is really knowledgable and helpful Reviewed on: 15th December 2022

Reply from Bath Building Society Thank you for your lovely feedback ,I will pass this back over to the teams. Charlotte Tillen, Savings Support Manager Response date: 16th December 2022

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