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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2299 reviews)

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4.73

Based on 2,299 reviews, last reviewed 10th Mar 2026

233% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

It feels like a personal service and I was served by... It feels like a personal service and I was served by Jane who was very friendly. I am not into IT, I like to be able to speak to a person and not have... Read more Reviewed on: 6th March 2026

Verified source

Latest lowest rating:

1

More time needs to be spent with the teams as they l... More time needs to be spent with the teams as they lack motivation and energy Reviewed on: 10th March 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2299)

Review of the Bath Building Society, Savings:

Bath BS Review

I have a long term regular saver, but Bath BS does not offer market leading rates on their savings account Reviewed on: 21st October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates and try to offer the best that we can. Thanks, Sam Dorrington, Branches Manager Response date: 25th October 2024

Quick, friendly service.

I like the personal service BBS offers. Staff are always super helpful. Reviewed on: 5th December 2022

Reply from Bath Building Society Thank you for your feedback, its great to hear. Charlotte Tillen, Savings Support Manager Response date: 6th December 2022

Brilliant

There is honestly nothing to I do not like. I am always contacted straight away very efficient best by far. Reviewed on: 1st December 2022

Reply from Bath Building Society Thank you for this great feedback, its lovely to hear. Charlotte Tillen, Savings Support Manager Response date: 6th December 2022

Helpful, Accessible Staff

I really appreciate how helpful the staff are, how quickly they respond to emails, and how they never direct you to work through a website or app. Reviewed on: 1st December 2022

Reply from Bath Building Society Wonderful feedback to read, thank you. I will pass this back to the teams. Charlotte Tillen, Saving Support Manager Response date: 6th December 2022

Excellent service as always

The customer service is excellent in every branch. Nothing is too much trouble. Reviewed on: 29th November 2022

Reply from Bath Building Society Thank you so much for this feedback for the branch, I will pass it back to the teams. Charlotte Tillen, Savings Support Manager Response date: 29th November 2022

Very efficient and very freindly staff

Very happy as nothing is too much trouble Reviewed on: 28th November 2022

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 29th November 2022

Asked how to move funds from a Trust A/C and very clear advice from Caroline Brewer - (as always) !

One can speak immediately to a person without having to go through various telephone links and prove that one really does exist! However, never any corner cutting with confidentiality and security which one naturally expects, so complete confidence and a feeling of personal interest from all members of staff, both at head office and branch in Wood Street. (No doubt also at other branches). Just a shame investment interest rates are not slightly higher by comparison !! Reviewed on: 28th November 2022

Reply from Bath Building Society Lovely feedback to receive regarding our process and staff especially Caroline, thank you. I will pass this back to the teams and please keep an eye on our website as rates have increased again 1st December. Charlotte Tillen, Savings Support Manager Response date: 6th December 2022

Highly recommend

All the staff I have interacted with have been more than helpful and are more than happy to explain things many times until I understand a system. The staff are always friendly and welcoming. Reviewed on: 22nd November 2022

Reply from Bath Building Society Thank you for this lovely feedback regarding the teams, I will make sure this is past back to them. Charlotte Tillen, Savings Support Manager Response date: 23rd November 2022

easy to deal with

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Reply from Bath Building Society Thank you for your feedback, its great to hear. Charlotte Tillen, Savings Support Manager Response date: 15th November 2022

Quick response

I was given the information I needed straight away. Reviewed on: 14th November 2022

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 15th November 2022

Help to activate Bath online

Very clear and prompt service on the chat line with Olivia. Reviewed on: 11th November 2022

Reply from Bath Building Society Thank you for your great feedback regarding Olivia, I will pass this back to her and the team. Charlotte Tillen, Savings Support Manager Response date: 14th November 2022

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