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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2300 reviews)

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4.73

Based on 2,300 reviews, last reviewed 12th Mar 2026

233% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Moorland Road Branch I use the branch in Moorland Road and the staff are always pleasant and very helpful. I like it that the office is local and they offer good rates of... Read more Reviewed on: 12th March 2026

Verified source

Latest lowest rating:

1

More time needs to be spent with the teams as they l... More time needs to be spent with the teams as they lack motivation and energy Reviewed on: 10th March 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2300)

Review of the Bath Building Society, Savings:

Bath BS Review

I have a long term regular saver, but Bath BS does not offer market leading rates on their savings account Reviewed on: 21st October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates and try to offer the best that we can. Thanks, Sam Dorrington, Branches Manager Response date: 25th October 2024

Excellent all round service

Always get through to a helpful person, who are always polite and friendly Reviewed on: 23rd March 2021

Reply from Bath Building Society Thank you for the fantastic feedback, Louise Operations manager. Response date: 23rd March 2021

Bath branch review

Free coffee machine, more interest Reviewed on: 22nd March 2021

Reply from Bath Building Society Thank you for your feedback. We have a water dispenser at both branches which is always well received with our members, especially on a hot and sunny day (which hopefully we will see again soon!) We will, however, take on board and consider your comments with regard to a free coffee machine. I share your frustration that savings rates are so low at the moment but with the Bank of England base rate at an historic low of 0.10% there is only so much flexibility we have. If you look at all of the rates that are available on the market and compare, which we do daily, you will see that our rates are competitive, if not market leading. Jon Sweeting, Savings Distribution Manager. Response date: 26th May 2021

Old fashioned personal service

I'm used to being passed from pillar to post when reaching out to bank customer services, so dealing with Bath was a breath of fresh air. Corinne replied promptly & accurately when I chased up my Junior ISA transfer request. I really appreciate the service & I'll be reluctant to transfer out of Bath now. (Also appreciate the old-school savings passbook :)) Reviewed on: 21st March 2021

Reply from Bath Building Society Thank you for the great feedback, I will pass on the feedback to Corinne. Response date: 22nd March 2021

Bath branch review

I prefer doing business in person in a branch and dont like being pressured to te online on other BS Reviewed on: 21st March 2021

Reply from Bath Building Society Thankyou for your feedback, Louise, Savings Operations Manager. Response date: 26th May 2021

Bath branch review

Local, friendly, competitive interest rates Reviewed on: 20th March 2021

Reasonable interest rate on the regular saver but bad customer experience

Reasonable interest rate on the regular saver but 2 issues on opening. 1. Bath put insufficient postage on the opening letter and I had to pay £1.50 to retrieve it from the Post Office - Bath weren't particularly interested when I informed them. 2. I received the documents from the PO (+ duplicates from Bath) but the suppled user ID and 8 character activation code would not work as the request to text the 6 digit code resulted in a misaligned screen (PC) or technical error message (Ipad). I rang Bath to discuss this but the operator was unable to fix it and passed it on to a more technical person who eventually fixed it but was rude and disrespectful and seemed intent on blaming me or my computer for the problem.' Reviewed on: 20th March 2021

Reply from Bath Building Society I am sorry to hear about your poor experience. It would be helpful if you would contact me directly so that I can investigate this further for you. Colin McDougall, Head of Marketing and Savings ([email protected]) Response date: 22nd March 2021

Bath branch review

Personalised service is highly visible. Customer assistanat service impeccable and highly knowledgeable of their products Reviewed on: 18th March 2021

Highly endorse

My experience with Bath Building Society was brilliant. I had regular communication with my advisor and feedback when needed. I would recommend to all Reviewed on: 16th March 2021

Reply from Bath Building Society Many thanks for the wonderful feedback. Holly, Customer Service Team Response date: 17th March 2021

Live chat very easy to use

I had a query, used Live Chat - Jane answered very quickly and sorted my query. Reviewed on: 16th March 2021

Reply from Bath Building Society I'm very pleased Jane was able to help. I will pass on your kind feedback. Holly, Customer Service Team Response date: 17th March 2021

Very good customer service

The on-line chat function is brilliant and I was seen to very quickly. My query was dealt with efficiently and everything was well explained. Very good customer service. Reviewed on: 15th March 2021

Reply from Bath Building Society This is really great to hear, thanks for taking the time to feedback to us. Holly, Customer Service Team Response date: 17th March 2021

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Bath Building Society: Savings reviews

233% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Bath Building Society Savings reviews (2300)

Bath BS Review

Excellent all round service

Bath branch review

Old fashioned personal service

Bath branch review

Bath branch review

Reasonable interest rate on the regular saver but bad customer experience

Bath branch review

Highly endorse

Live chat very easy to use

Very good customer service

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

Join Smart Money People

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