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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2300 reviews)

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4.73

Based on 2,300 reviews, last reviewed 12th Mar 2026

233% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Moorland Road Branch I use the branch in Moorland Road and the staff are always pleasant and very helpful. I like it that the office is local and they offer good rates of... Read more Reviewed on: 12th March 2026

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Latest lowest rating:

1

More time needs to be spent with the teams as they l... More time needs to be spent with the teams as they lack motivation and energy Reviewed on: 10th March 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2300)

Review of the Bath Building Society, Savings:

Bath BS Review

I have a long term regular saver, but Bath BS does not offer market leading rates on their savings account Reviewed on: 21st October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates and try to offer the best that we can. Thanks, Sam Dorrington, Branches Manager Response date: 25th October 2024

Excellent service

Excellent service and advice received today from Bath B S in responding to our request for a withdrawal of funds. Reviewed on: 2nd February 2021

Reply from Bath Building Society Good Afternoon, lovely to hear you received excellent service from us, Thank you for taking the time to respond, Caroline, Customer Support Department. Response date: 5th February 2021

Great customer service

My communication with Bath Building Society has always been a good experience, my questions answered promptly, helpfully and in a friendly manner Reviewed on: 2nd February 2021

Reply from Bath Building Society Good Afternoon, so pleased you have always had a good experience with us, Thank you for taking the time to respond. Caroline Customer Support Department. Response date: 5th February 2021

Very helpful chap who was patient and resolved the issue

Quite a complicated process to set up initially Reviewed on: 1st February 2021

Reply from Bath Building Society Good Afternoon, Glad your issue was resolved in the end, Thank you for taking the time to respond. Caroline Customer Support Department. Response date: 5th February 2021

Accessing online account for information to complete tax return

Both Corinne and Caroline were extremely helpful during our online chat and my problem was solved and questions answered really efficiently. the log on process was a little baffling and complex but now that I've succeeded once I'm confident I will be able to do it again, or at least I know I can get help if I have any problems. Reviewed on: 29th January 2021

Reply from Bath Building Society I will pass on your lovely comments to Caroline and Corinne, thanks for taking the time to review us. Holly, Customer service team Response date: 1st February 2021

Barry was Brilliant

Great customer service and problem sorted! Reviewed on: 29th January 2021

Reply from Bath Building Society Fantastic, I'm pleased Barry was able to help you. Holly, Customer service team Response date: 1st February 2021

Opening an account was straightforward and statements/explanations/requests, on the website and in e-mails, clear and helpful

Throughout this application to open a savings account, I have the impression that the Society is concerned to provide an efficient, personal and supportive service Reviewed on: 27th January 2021

Reply from Bath Building Society This is spot on, we do strive to provide an efficient, personal and supportive service. We really appreciate the fab feedback. Thanks! Holly, Customer service team Response date: 27th January 2021

Very helpful and understanding

Barry was friendly and helpful, fixed the problem and all is good Reviewed on: 27th January 2021

Reply from Bath Building Society Thankyou very much for taking the time to review us. I will pass on your kind comments to Barry. Holly, Customer Service team Response date: 27th January 2021

Very speedy and gave not only info but solved the problem too!

Local, responsive to our needs. It would be nicer to have higher interest on our savings but we realise that this is due to worldwide economic factors and beyond your control! Reviewed on: 27th January 2021

Reply from Bath Building Society Thanks so much for your kind review. Holly, Customer Service team Response date: 27th January 2021

An excellent service

This really is an exceptional building society, staff are highly skilled, professional and all to resolve issues swiftly. I contacted staff via an email query and had a response from Corrine within a matter of minutes Reviewed on: 26th January 2021

Reply from Bath Building Society I'm pleased Corinne was able to help you and I will pass on the lovely feedback. Holly, Customer Service team Response date: 27th January 2021

Junior ISA information

Excellent customer service, very helpful and informative agent. Reviewed on: 26th January 2021

Reply from Bath Building Society This is really great to hear, thanks! Holly, Customer Service team Response date: 27th January 2021

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