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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2300 reviews)

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4.73

Based on 2,300 reviews, last reviewed 12th Mar 2026

233% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Moorland Road Branch I use the branch in Moorland Road and the staff are always pleasant and very helpful. I like it that the office is local and they offer good rates of... Read more Reviewed on: 12th March 2026

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Latest lowest rating:

1

More time needs to be spent with the teams as they l... More time needs to be spent with the teams as they lack motivation and energy Reviewed on: 10th March 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2300)

Review of the Bath Building Society, Savings:

Bath BS Review

I have a long term regular saver, but Bath BS does not offer market leading rates on their savings account Reviewed on: 21st October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates and try to offer the best that we can. Thanks, Sam Dorrington, Branches Manager Response date: 25th October 2024

DISCUSSED TRUST ACCOUNTS

I WILL BE HAPPIER WHEN YOU START DOING NEW TRUST ACCOUNTS AGAIN Reviewed on: 25th January 2021

Reply from Bath Building Society Good Morning, As soon as the Trust accounts are available they will be advertised on our Website, alternatively you can call us and leave your name and number and we will contact when they are available again. Thank you for taking the time to respond. Caroline, Customer Support Department. Response date: 28th January 2021

Efficient and Friendly

Always quick to respond and helpful. A great team! Reviewed on: 25th January 2021

Reply from Bath Building Society Thanks for taking the time to review us, we appreciate it. Holly, Customer Service Team Response date: 25th January 2021

Answered a query I had regarding a savings account

I liked how quickly my query was answered. Reviewed on: 22nd January 2021

Reply from Bath Building Society Many thanks for the kind review. Holly, Customer Service Team Response date: 25th January 2021

Disappointed/concerned that counter staff at Bath Wood St were not wearing facemasks to protect customers (on 21/1/21 at 16.00 hrs) at height of Covid 2nd wave

I have always found Bath BS staff to be very helpful and efficient, but in the current pandemic when I am inside shops, banks, building societies and other essential services premises I wear a mask, and I expect staff serving customers to do the same. See-through counter screens are not adequate protection, especially with regard to the more infectious variant of Covid-19 Reviewed on: 22nd January 2021

Reply from Bath Building Society I am sorry to hear you are disappointed, I can assure you we have strict Covid measures in place in all our branches, They are working on a strict two in two out system and we have the plastic screens in place to protect our staff and all our customers, we also have sanitizing stations at the front of all our branches, and we ensure all staff wash their hands regularly. We are trying to encourage our customers to only visit the branch if absolutely necessary and instead use our Bath online service or visit our website and talk to our advisors on Webchat, email or you can call us. Response date: 25th January 2021

CHANGE OF DETAILS AND UPDATE OF DETAILS

VERY QUICK AND EFFICIENT CHAT SERVICE Reviewed on: 22nd January 2021

Reply from Bath Building Society Thanks Nicky, I'm pleased we could help. Holly, Customer Service Team Response date: 25th January 2021

Pleasant & efficient service. Thank you x

Always a pleasant experience either visiting a branch or on the phone. Every query always dealt with most professionally x Reviewed on: 22nd January 2021

Reply from Bath Building Society This is fantastic to hear, thanks for the review. Holly, Customer Service Team Response date: 25th January 2021

With care every time

I’m always impressed by care and attention that Corrine provides!! Please know that this has been a constant theme for years now. Keep it up Corrine, it’s a pleasure knowing you are with Bath building society. Reviewed on: 22nd January 2021

Reply from Bath Building Society Good Morning Thank you for your lovely comments , I will pass this on to Corinne, Caroline , Customer Support Department. Response date: 22nd January 2021

Polite and efficient customer service over the phone with Barry M.

I can't think of anything other than keep up the good work. Reviewed on: 21st January 2021

Reply from Bath Building Society Good Morning, Thank you for your positive response, Caroline customer Support Department Response date: 22nd January 2021

Quick and straightforward

Simple to use and local for me if need to talk to a real person. Reviewed on: 20th January 2021

Reply from Bath Building Society Hello, so pleased you were happy with the quick and straightforward service you received. We look forward to speaking to you again soon. Caroline, Customer Support Department. Response date: 21st January 2021

Quick & efficient transfer

Seems like personal service - very good, thanks. The only trouble I've ever had is where withdrawls in the branch have not gone through smoothly due to some IT hiccup - so several transcations had to be reversed and done again, making a complete mess of the passbook - the various withdrawls, reversions & repeats are difficult to follow which is embarrassing for me as 'Treasurer' of our account when I try to expkain it Reviewed on: 19th January 2021

Reply from Bath Building Society Good Morning, thank you for taking the time to send in your response. Sorry to hear you experienced some problems with your withdrawal in the branch, hopefully this won't happen again and was just a technical issue. Caroline, customer support Department. Response date: 21st January 2021

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