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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2299 reviews)

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4.73

Based on 2,299 reviews, last reviewed 12th Mar 2026

206% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Moorland Road Branch I use the branch in Moorland Road and the staff are always pleasant and very helpful. I like it that the office is local and they offer good rates of... Read more Reviewed on: 12th March 2026

Verified source

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2299)

Review of the Bath Building Society, Savings:

Bath BS Review

I have a long term regular saver, but Bath BS does not offer market leading rates on their savings account Reviewed on: 21st October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates and try to offer the best that we can. Thanks, Sam Dorrington, Branches Manager Response date: 25th October 2024

Really helpful as always

We are a medium-size business who have banked with Bath for many years. We needed some help transferring funds to a related company and Caroline has been really helpful and helped us facilitate this in just one day and with no unnecessary red tape. Thanks - a great company to bank with. Reviewed on: 1st August 2020

Reply from Bath Building Society Many thanks for your wonderful feedback. I'm pleased to hear Caroline was able to help you. Holly, Customer Service Team Response date: 5th August 2020

Very helpful live chat.

The live chat with Liz provided everything I needed quickly and efficiently. Thanks! Reviewed on: 31st July 2020

Reply from Bath Building Society Good Afternoon, so pleased to hear that your live chat with Liz provided you with all the information you needed, thank you for taking the time to share your review with us, Caroline, Customer Support Department. Response date: 31st July 2020

Efficient service

Barry Morgan was polite, efficient and knowledgeable Reviewed on: 30th July 2020

Reply from Bath Building Society Good Afternoon, So glad Barry was able to help you, thank you for sharing your review with us, Caroline, Customer Support Department. Response date: 31st July 2020

Speedy solution on live chat

I just wanted to check some account information and got the information I needed with no hassle Reviewed on: 30th July 2020

Reply from Bath Building Society Good Afternoon, Glad you were able to get the information you needed without any problems, Thank you for taking the time to share your review, Caroline, Customer Support Department Response date: 31st July 2020

Savings review

Fast, friendly, patient service - good product too (Trust savings account) Reviewed on: 28th July 2020

Reply from Bath Building Society Thanks for taking the time to review us Andy. Holly, Customer Service Team Response date: 29th August 2020

Savings review

I prefer to use local businesses especially where I can pop in and talk to someone face to face Reviewed on: 28th July 2020

Reply from Bath Building Society We enjoy seeing our members in the branches and are always happy to help. Holly, Customer Service Team Response date: 29th August 2020

very helpful

(not multi national company) . It is a small company, which I like Reviewed on: 27th July 2020

Reply from Bath Building Society Good Afternoon, Glad you are happy with the fact that we are a small Company, thank you for taking the time to share your response. Caroline, Customer Support Department. Response date: 31st July 2020

Mrs North

With your new security system for logging in, I experienced difficulty in accessing my account for the first time on line; your emails with links to the verification code were not getting through to me, even though you had the correct address. I phoned, and was fortunate enough to speak to Caroline Brewer. She was so very patient, and helped to sort out the problem, which appeared to be between your computer and my email address! Our first attempts at getting me into my account failed, and she was going to ask Emma to help me, but having thought the problem through, she took the trouble to phone me back to try another approach. Being elderly, very arthritic and living alone, I fine my iPhone quite difficult to use, but she was extremely helpful, and finally, access to the accounts was achieved. I will now be able to receive future codes and insert them as directed into the computer. Caroline is to be congratulated on the way in which she understood my difficulties and patiently and helpfully guided me through. So, 'thank you' Caroline. Reviewed on: 27th July 2020

Reply from Bath Building Society Good Afternoon, thank you for taking the time to share your review with us Mrs North, so pleased to of been able to help you, Caroline, Customer Support Department. Response date: 31st July 2020

Helpful information regarding online registration and access to accounts

In the current situation of isolating in respect to Covid 19 the online service offered by BIBS is an essential tool to managing my accounts Reviewed on: 24th July 2020

Reply from Bath Building Society Good Afternoon, So pleased that you have been using Bath on Line and found this very useful whilst you were isolating , Thank you for taking the time to share your review with us, Caroline, Customer Support Department. Response date: 31st July 2020

Excellent service

I had an online chat with one of the team but lost the link to review my experience which was excellent and was able to download all the necessary forms. Having returned the completed forms I received excellent feedback and guidance to complete the set up of my account. Well done BBS. Reviewed on: 24th July 2020

Reply from Bath Building Society Good Afternoon, Thank You so much for taking the time to give us your positive response, it is very appreciated , Caroline, Customer support Department. Response date: 24th July 2020

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Bath Building Society: Savings reviews

206% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Bath Building Society Savings reviews (2299)

Bath BS Review

Really helpful as always

Very helpful live chat.

Efficient service

Speedy solution on live chat

Savings review

Savings review

very helpful

Mrs North

Helpful information regarding online registration and access to accounts

Excellent service

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

Join Smart Money People

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