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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2003 reviews)

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4.68

Based on 2,003 reviews, last reviewed 30th Apr 2025

155% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Quick and accurate help I have received today Quick and accurate help I have received today Reviewed on: 30th April 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2003)

Review of the Bath Building Society, Savings:

Local Quality

BBS provide a good reliable service and are locally based. Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, we are proud to be a local building society, and we will continue to serve our local community for the years to come. Sam Dorrington, Branches Manager Response date: 18th September 2024

Good Interest Rates

There are good and various accounts to suit everyone. Reviewed on: 10th March 2025

Reply from Bath Building Society Hi Phil, Thank you for your kind words! We're glad to hear that you find our interest rates to be competitive and that our accounts offer a lot of variety. We strive to offer options that meet the diverse needs of our customers! Chris Burns - Customer Service Officer Response date: 10th March 2025

Very helpful, great interest rate especially for the...

Very helpful, great interest rate especially for the 16-25 regular saver; had one problem when they rebuilt the online banking platform where I couldn't log on to the new website, but everyone with whom I interacted was friendly and sought to help as best as possible. While the new platform was buggy for a while, I could still use in branch services to access my money, and, after a while, my issues were sorted out. If I have one complaint, it is that their chatbot on their website is rubbish, and you need to jump through a few hoops to interact with a real person, and it keeps answering questions which you didn't ask. Overall excellent, though, and have recommended to one of my colleagues! Reviewed on: 10th March 2025

Reply from Bath Building Society Thank you for your detailed feedback! We're pleased to hear that you find our interest rates, especially for the 16-25 regular saver, to be great and that our team has been friendly and helpful. I do apologise for the initial issues you experienced with the our website and appreciate your patience. I am also sorry to hear about your experience with our chatbot service too. We will continue to improve this service and your feedback really helps us to achieve this! Chris Burns - Customer Service Officer Response date: 10th March 2025

Excellent local Building Society

This Building Society is local and maintains branch for face-to-face contact with customers, as we as online. Reviewed on: 10th March 2025

Reply from Bath Building Society Hi Nick, Thank you for your message! We're glad to hear that you appreciate our local presence and the ability to have face-to-face contact with our staff, as well as our online services. We strive to offer the best of both worlds to meet your needs. Chris Burns - Customer Service Officer Response date: 10th March 2025

Bath Building Society are constantly fantastic.

Bath Building Society are constantly fantastic in both the products offered and customer service provided. I highly recommend! Reviewed on: 10th March 2025

Reply from Bath Building Society Hi Rachel, Thank you for your amazing feedback! We're happy to hear that you find both our products and customer service consistently fantastic. Your recommendation means a lot to us, and we're committed to maintaining the high standards you've come to expect. Chris Burns - Customer Service Officer Response date: 10th March 2025

Missing the City, still with the Building Society.

I invested savings with Bath Building Society while I lived in that lovely city. Staff in the branch and in HQ always combined efficiency with friendliness. Now that I am no longer able to live in Bath I still receive first class service on line, by post or telephone. Reviewed on: 10th March 2025

Reply from Bath Building Society Hi Alan, Thank you for your kind words! Its great to hear that you've had such a positive experience with Bath Building Society, both in-person and remotely. It's wonderful to know that our staff's efficiency and friendliness have made a lasting impression on you. We're committed to providing first-class service, no matter where you are. Chris Burns - Customer Service Officer Response date: 10th March 2025

Always very helpful whenever I need to deal by telep...

Always very helpful whenever I need to deal by telephone Reviewed on: 10th March 2025

Reply from Bath Building Society Hi Max, Thank you for your feedback! We're pleased to hear that you find our telephone service very helpful. Providing excellent support over the phone is a priority for us, and we're glad to know we're meeting your expectations. Chris Burns - Customer Service Officer Response date: 10th March 2025

Always keep me in touch, with rates don’t have to ke...

Always keep me in touch, with rates don’t have to keep swapping accounts. Reviewed on: 10th March 2025

Reply from Bath Building Society Hi David, Thank you for your message! We're glad to hear that you appreciate being kept informed about our rates. We strive to provide consistent and competitive rates. Your satisfaction is important to us, and we'll continue to keep you updated. Chris Burns - Customer Service Officer Response date: 10th March 2025

I needed help with the online banking app

I needed help with the online banking app and this was excellent-Chris helped me through each screen and was very patient with me and my tablet until we could achieve the action I required. Reviewed on: 10th March 2025

Reply from Bath Building Society Hi Katie, Thank you for your feedback! We're delighted to hear that you were helped with the online banking app and It's great to know that the agents patience and guidance helped you to get back online. It was myself who helped you and I personally really appreciate the feedback! Chris Burns - Customer Service Officer Response date: 10th March 2025

Very helpful, friendly staff, always give sound advice

Very helpful, friendly staff, always give sound advice Reviewed on: 9th March 2025

Reply from Bath Building Society Thank you for your message! We're pleased to hear that you find our staff very helpful, friendly, and always providing good information. Your positive experience is important to us, and we look forward to continuing to serve you with the same level of excellence. Chris Burns - Customer Service Officer Response date: 10th March 2025

Excellent customer service and options.

Every time I have visited the beach office, I have been seen quickly by a welcoming and helpful member of staff. I am very pleased with the customer service and by the savings options, which compare favourably with thebig banks’. Reviewed on: 9th March 2025

Reply from Bath Building Society Hi Jane, Thank you so much for your kind words! We're delighted to hear that you've had such positive experiences. Our team strives to provide prompt and friendly service, and it's wonderful to know that our efforts are appreciated. Your feedback is greatly valued and motivates us to continue delivering excellent service. Chris Burns - Customer Service Officer Response date: 14th March 2025

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