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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2141 reviews)

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4.71

Based on 2,141 reviews, last reviewed 15th Jan 2026

17% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Prompt and friendly service. Visited the Wood Street branch and was served by Rachelle. Prompt and friendly service. Reviewed on: 15th January 2026

Verified source

Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2141)

Review of the Bath Building Society, Savings:

Great customer support

Jess was an absolute delight to deal with, and this wasn't even the first time she had been so, we had a previous encounter where she was just as pleasant. We got the issue sorted within a matter of minutes and made sure any other queries had been dealt with as well. Great customer support with the rare hint of a human on the other end of the phone rather than a script which is always appreciated! 10/10. Reviewed on: 22nd November 2023

Reply from Bath Building Society Thanks so much for this great feedback regarding Jess, I will pass this back to Jess and the team. Charlotte Tillen, Savings Support Manager Response date: 23rd November 2023

I almost gave up applying for an ISA account.

I almost gave up applying for an ISA account. The online form filling is unreliable, had to be restarted, entering information is not obvious, text boxes are faint, entering DOB should be easy but not here. The website design is not appealing and doesn't inspire confidence. Reviewed on: 5th October 2025

Reply from Bath Building Society Hi Judith Thank you for your feedback, and I'm really sorry to hear about your experience with the ISA account application process. We understand how frustrating it is when a digital form doesn’t work as it should, especially when it involves something as important as your savings. I hope you've been able to open your ISA account since leaving your feedback. If not, please don’t hesitate to contact me directly - either by email at [email protected] or by phone on 01225 330014 and I’ll be happy to assist you with setting it up. Your comments about the form reliability, design clarity, and user interface are very important to us. I’ll make sure this is passed on to the relevant teams so they can look into improving the experience. We’re committed to making our services more accessible and user-friendly and feedback like yours helps us get there! Chris Burns – Customer Service Officer Response date: 13th October 2025

Came into the Wood Street branch to open a Junior IS...

Came into the Wood Street branch to open a Junior ISA for my daughter. Ella was most helpful and even helped me negotiate the steps with the pushchair. My daughter was also thrilled with the pink piggie bank! I was also impressed with the timescales for the account to be opened - today! Reviewed on: 3rd October 2025

Reply from Bath Building Society Thank you for sharing your experience at the Wood Street branch! We're pleased to hear that Ella was able to assist you so helpfully - even with the pushchair! It’s lovely to know your daughter enjoyed the pink piggy bank too. Your kind words are appreciated and we look forward to seeing you again. Chris Burns – Customer Service Officer Response date: 3rd October 2025

Honestly the online experience is so clunky in compa...

Honestly the online experience is so clunky in comparison to competitors. Hodge for instance where everything works first time. The drop down menu on the application form doesn't have my country of birth so I was told to choose another one! There is no chat or phone support after 17:00. The payment-in system isn't compatible with my bank so my bank doesn't recognise the details of the account I'm paying into. I've paid a small amount in as a test and it's going to take 24 hours before I'm sure it works. I'm trying to set up a £20k ISA for goodness sake! Reviewed on: 2nd October 2025

Reply from Bath Building Society Hi Philip, Thank you for your feedback. I’m sorry to hear that your experience has not been smooth and that we’ve fallen short of your expectations. We aim to provide a simple and reliable online service, so I completely understand how frustrating it is to experience difficulties with the application process. Your comments have been shared with the team and we will be reviewing the issues you’ve raised, including the drop-down options in the form. We can investigate the payment-in service not being recognised by your bank straight away. Our team can ensure everything is set up correctly so you have complete peace of mind when making transactions. Please contact me directly at [email protected] or by phone on 01225 330014 and I’ll be happy to assist further. Thank you again for your honest feedback. It’s invaluable in helping us improve our services. Chris Burns – Customer Service Officer Response date: 3rd October 2025

Came into Wood Street to put a Power of Attorney on...

Came into Wood Street to put a Power of Attorney on my Mother’s account. Both Ella and Jane were extremely helpful. I love the personal service and the fact that the business is local. Reviewed on: 2nd October 2025

Reply from Bath Building Society Thank you for sharing your experience. We're so pleased to hear that Ella and Jane were able to assist you with such care and professionalism during your visit to the Wood Street branch. We understand how important personal service is, especially in sensitive matters like setting up a Power of Attorney and it’s great to know our team made you feel supported. Chris Burns – Customer Service Officer Response date: 3rd October 2025

Served by Hannah - very pleasant young lady who went...

Served by Hannah - very pleasant young lady who went out of her way to help. Reviewed on: 1st October 2025

Reply from Bath Building Society Thank you for your lovely feedback! We're so pleased to hear that Hannah made such a positive impression during your visit. We’ll be sure to pass on your kind words to her! Chris Burns – Customer Service Officer Response date: 3rd October 2025

Wood Street

Opened an account at Wood Street Branch Reviewed on: 1st October 2025

Reply from Bath Building Society Thank you for your feedback and for choosing Bath Building Society! Chris Burns – Customer Service Officer Response date: 3rd October 2025

It is local and I can go to the office if necessary.

It is local and I can go to the office if necessary. Reviewed on: 1st October 2025

Reply from Bath Building Society Thanks for your feedback! We're glad to hear that having a local office you can visit is important to you. Being accessible and available in person is something we value, and we’re pleased it continues to meet your needs. Chris Burns – Customer Service Officer Response date: 3rd October 2025

Local building society - brilliant staff!

A local building society who have brilliant staff! Reviewed on: 1st October 2025

Reply from Bath Building Society Thank you for your lovely feedback! We’re proud to be your local building society, and it’s fantastic to hear that our staff have made such a positive impression. Thanks again for your support! Chris Burns – Customer Service Officer Response date: 3rd October 2025

Member for 71 years

The staff behind the counter are first class, especially Gemma and Rachel, but the others have always been really helpful. I have been a member for 71 years. First saving to get married, as I met my husband at school and then we had our mortgage with BIBS. Reviewed on: 30th September 2025

Reply from Bath Building Society Thank you so much for sharing your story and for being a loyal member for an incredible 71 years - that’s truly remarkable. It’s wonderful to hear that Gemma, Rachel, and the rest of the team have continued to provide first-class service. We’re honoured to have been part of your life for so long and look forward to continuing to support you. Chris Burns – Customer Service Officer Response date: 3rd October 2025

Leave everything the same as it is

Leave everything the same as it is Reviewed on: 29th September 2025

Reply from Bath Building Society Thank you for your lovely comment! We're so pleased to hear that you're happy with everything just the way it is. I Looking forward to seeing you again soon! Chris Burns – Customer Service Officer Response date: 3rd October 2025

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