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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2158 reviews)

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4.70

Based on 2,158 reviews, last reviewed 8th Feb 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exquisite services all through supplies and supports... Exquisite services all through supplies and supports local people Reviewed on: 8th February 2026

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2158)

Review of the Bath Building Society, Savings:

No paperwork received

Opened up a LISA 3 months ago and still haven’t been sent the paperwork with the details that give me access to the money, even after phoning to get them to send them a second letter. Currently can’t access the account. Reviewed on: 13th September 2024

Reply from Bath Building Society Thank you for your feedback and I'm sorry to hear that you haven't received your welcome letter and are having issues with Bath Online. Please could you contact us on 01225 423271 and we will be able to help you with these issues. Charlotte Tillen, Savings Services Manager Response date: 16th September 2024

Nice to visit a local branch

I visited the Oldfield Park branch to open an account for my mother and register myself as the power of attorney. I saw Gemma who made the whole process stress free and straightforward. It was lovely to be able to call into a local branch and do things face to face. Very pleased with the service I received. Reviewed on: 15th October 2025

Reply from Bath Building Society Thank you so much for your lovely feedback! We're delighted to hear that your visit to our Oldfield Park branch was a positive experience. Gemma will be thrilled to know she helped make the process smooth and stress-free for you and your mother. Customer Service Officer Response date: 17th October 2025

Wood Street Branch has convenient opening hours and...

Wood Street Branch has convenient opening hours and location. Access to staff in Branch. Reviewed on: 13th October 2025

Reply from Bath Building Society Thank you for your feedback. We’re glad to hear that the Wood Street branch’s location and opening hours are convenient for you! Chris Burns – Customer Service Officer Response date: 13th October 2025

The staff were very friendly at Wood Street Branch.

The staff were very friendly at Wood Street Branch. Reviewed on: 13th October 2025

Reply from Bath Building Society Thank you for your review. It’s great to hear that the staff at our Wood Street branch made a friendly impression during your visit. We really appreciate you taking the time to share your experience. Chris Burns – Customer Service Officer Response date: 13th October 2025

Having a local branch is very important to me.

Having a local branch is very important to me. Staff are helpful & friendly in the Bath branch. Reviewed on: 7th October 2025

Reply from Bath Building Society Thank you for your feedback. We’re glad to hear that having a local branch is important to you and that the staff at our Bath branch have been helpful and friendly. Chris Burns – Customer Service Officer Response date: 13th October 2025

The people that work there are so helpful and friendly.

I visited the Oldfield Park branch recently and was served by Ella. The people who work there are so helpful and friendly. However, the standard of IT was not great. Something went wrong and the young lady said ‘Error’ came up on her screen and she then had to complete the transaction manually which took a long time. Reviewed on: 7th October 2025

Reply from Bath Building Society Thank you for taking the time to leave a review! We’re pleased to hear that Ella provided helpful and friendly service during your visit to the Oldfield Park branch. We’re sorry to learn that there was an issue with the IT system that caused a delay. Your feedback is important and will be shared with the relevant team to help improve the reliability of our systems. Chris Burns – Customer Service Officer Response date: 13th October 2025

I came in to transfer money to my bank account.

I came in to transfer money to my bank account. Hadn’t done it before, but Jane was very helpful and friendly and made the process very easy - thank you! Reviewed on: 7th October 2025

Reply from Bath Building Society Thank you for sharing your experience. It’s great to hear that Jane was able to assist you so well during your visit. We’re glad she made the process smooth and straightforward, especially since it was your first time transferring money! Chris Burns – Customer Service Officer Response date: 13th October 2025

Brilliant!

I regularly visit the branch in Moorland Road as I live locally and always find the staff friendly and helpful…just Brilliant! Reviewed on: 6th October 2025

Reply from Bath Building Society Thank you for your kind words and for taking the time to leave a review. We’re pleased to hear that you’ve had consistently positive experiences at our Moorland Road branch. Friendly and helpful service is exactly what we aim for, and it’s great to know that’s coming through. Chris Burns – Customer Service Officer Response date: 13th October 2025

I almost gave up applying for an ISA account.

I almost gave up applying for an ISA account. The online form filling is unreliable, had to be restarted, entering information is not obvious, text boxes are faint, entering DOB should be easy but not here. The website design is not appealing and doesn't inspire confidence. Reviewed on: 5th October 2025

Reply from Bath Building Society Hi Judith Thank you for your feedback, and I'm really sorry to hear about your experience with the ISA account application process. We understand how frustrating it is when a digital form doesn’t work as it should, especially when it involves something as important as your savings. I hope you've been able to open your ISA account since leaving your feedback. If not, please don’t hesitate to contact me directly - either by email at [email protected] or by phone on 01225 330014 and I’ll be happy to assist you with setting it up. Your comments about the form reliability, design clarity, and user interface are very important to us. I’ll make sure this is passed on to the relevant teams so they can look into improving the experience. We’re committed to making our services more accessible and user-friendly and feedback like yours helps us get there! Chris Burns – Customer Service Officer Response date: 13th October 2025

Came into the Wood Street branch to open a Junior IS...

Came into the Wood Street branch to open a Junior ISA for my daughter. Ella was most helpful and even helped me negotiate the steps with the pushchair. My daughter was also thrilled with the pink piggie bank! I was also impressed with the timescales for the account to be opened - today! Reviewed on: 3rd October 2025

Reply from Bath Building Society Thank you for sharing your experience at the Wood Street branch! We're pleased to hear that Ella was able to assist you so helpfully - even with the pushchair! It’s lovely to know your daughter enjoyed the pink piggy bank too. Your kind words are appreciated and we look forward to seeing you again. Chris Burns – Customer Service Officer Response date: 3rd October 2025

Honestly the online experience is so clunky in compa...

Honestly the online experience is so clunky in comparison to competitors. Hodge for instance where everything works first time. The drop down menu on the application form doesn't have my country of birth so I was told to choose another one! There is no chat or phone support after 17:00. The payment-in system isn't compatible with my bank so my bank doesn't recognise the details of the account I'm paying into. I've paid a small amount in as a test and it's going to take 24 hours before I'm sure it works. I'm trying to set up a £20k ISA for goodness sake! Reviewed on: 2nd October 2025

Reply from Bath Building Society Hi Philip, Thank you for your feedback. I’m sorry to hear that your experience has not been smooth and that we’ve fallen short of your expectations. We aim to provide a simple and reliable online service, so I completely understand how frustrating it is to experience difficulties with the application process. Your comments have been shared with the team and we will be reviewing the issues you’ve raised, including the drop-down options in the form. We can investigate the payment-in service not being recognised by your bank straight away. Our team can ensure everything is set up correctly so you have complete peace of mind when making transactions. Please contact me directly at [email protected] or by phone on 01225 330014 and I’ll be happy to assist further. Thank you again for your honest feedback. It’s invaluable in helping us improve our services. Chris Burns – Customer Service Officer Response date: 3rd October 2025

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