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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1876 reviews)

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4.65

Based on 1,876 reviews, last reviewed 11th Feb 2025

67% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

Great customer service at Oldfield Park Came into Oldfield to sort out a bereavement and was served by Rachel. She was friendly and really helpful. I came in a few weeks later to sort out pa... Read more Reviewed on: 11th February 2025

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1876)

Review of the Bath Building Society, Savings:

You were there for me when it counted...

Several years ago I was made redundant and couldn't find another job for three months. I contacted BBS and they couldn't have been more understanding and made an arrangement with me about my Mortgage which took so much stress away from the situation, which I'll never forget. THANK YOU! :-) Reviewed on: 1st April 2023

Reply from Bath Building Society That's so good to hear, we will always try and support our Members individual needs when we can. Glad things worked out for you. Jo Gillow, Communications Manager. Response date: 3rd April 2023

Thank You

Needed some assistance with new log in platform Phoned, spoke to a real person without any delay. Caroline had all the answers at her "fingertips'' was patient and got me sorted! Thank you BBS Reviewed on: 7th November 2024

Reply from Bath Building Society Thank you very much for the feedback, I will be sure to pass this onto Caroline and thank her. Sam Dorrington, Branches Manager Response date: 12th November 2024

Its good there is a branch in central Bath and you c...

Its good there is a branch in central Bath and you can actually speak to a real life person in person Reviewed on: 4th November 2024

Reply from Bath Building Society Thank you very much for your feedback. We pride ourselves on offering the best customer service possible. Continue to pop in and see us! Sam Dorrington, Branches manager Response date: 6th November 2024

Ease of use

Easy to apply online and maintain on the app. Reviewed on: 30th October 2024

Reply from Bath Building Society Thanks so much for the feedback, we will continue to update the app to make it even easier for you to manage your finances! Sam Dorrington, Branches Manager Response date: 31st October 2024

Staff very helpful and friendly.

Staff very helpful and friendly.We felt as we where being looked after Reviewed on: 28th October 2024

Reply from Bath Building Society Thank you so much for the feedback! I will pass on the very kind words to the team! Sam Dorrington, Branches manager Response date: 31st October 2024

Atrocious customer service

I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Society via both chat facilities, answerphone and email requests have effectively been ignored. Will attempt to withdraw my application as I have never encountered such poor customer service before Reviewed on: 28th October 2024

Reply from Bath Building Society Good morning, I am very sorry that you feel this way and we have let you down. If you could email me directly on [email protected] I would be more than happy to assist you however I can. Sam Dorrington, Branches Manager Response date: 31st October 2024

Interest rate could be more competitive and more bra...

Interest rate could be more competitive and more branches in Bath Reviewed on: 25th October 2024

Reply from Bath Building Society Thank you very much for your feedback, we are always reviewing our interest rates and try to offer the best that we can! Sam Dorrington, Branches Managers Response date: 31st October 2024

Very friendly and local.

Very friendly and local. Really happy to go instore. Great rates on savings. Reviewed on: 24th October 2024

Reply from Bath Building Society Thank you for the feedback. Our branches will remain open and continue to serve our loyal members! Sam Dorrington, Branches Manager Response date: 25th October 2024

Love the easy access to and experience of the branch.

Love the easy access to and experience when visiting the branch Reviewed on: 23rd October 2024

Reply from Bath Building Society Hi thanks for the kind words regarding the team in the branches. I will be sure to pass them on! Sam Dorrington, Branches Manager Response date: 25th October 2024

Bath BS Review

I have a long term regular saver, but Bath BS does not offer market leading rates on their savings account Reviewed on: 21st October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates and try to offer the best that we can. Thanks, Sam Dorrington, Branches Manager Response date: 25th October 2024

Easy to manage.

Easy to manage. Now with online and app always in control of your money. Reviewed on: 20th October 2024

Reply from Bath Building Society Thank you for your feedback regarding Bath Online and our Mobile App, its great to hear. Charlotte Tillen, Savings Services Manager Response date: 25th October 2024

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