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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2133 reviews)

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4.71

Based on 2,133 reviews, last reviewed 15th Dec 2025

40% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

New Trust Katie was so helpful to use whilst setting up trusts. She was so kind during our telephone call and promised to follow up with us which she did indeed... Read more Reviewed on: 15th December 2025

Verified source

Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2133)

Review of the Bath Building Society, Savings:

BBS are great !

I like the informal nature of the business, I like that it invest locally as much as possible and that it keeps my money safe! Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for the wonderful feedback. Holly, Customer Support Team Response date: 24th June 2020

In branch service review

I have been with Bath Building Society for many years, I like the helpfulness and friendly approach of the staff. What I am very disappointed about was the closure of Midsomer Norton branch, it's just so far for me to travel now. Reviewed on: 28th July 2025

Reply from Bath Building Society Thank you so much for your continued loyalty over the years -it truly means a lot to us. We're delighted to hear that you've found our staff to be friendly and helpful. We completely understand your disappointment regarding the closure of the Midsomer Norton branch. Decisions like these are never easy, and we recognise the impact they can have on our long-standing customers. Please know that we're exploring ways to continue supporting our community and making our services as accessible as possible. If there's anything we can do to assist you further, please don’t hesitate to reach out. Chris Burns – Customer Service Officer Response date: 15th September 2025

Great customer service, very helpful.

Great customer service, very helpful. Reviewed on: 25th July 2025

Reply from Bath Building Society Dear Josh Thank you so much for your kind words! I'm really glad to hear you had a helpful experience with our service. If there's anything else you need, please don't hesitate to reach out. Chris Burns – Customer Service Officer Response date: 31st July 2025

In branch service review

The best thing about Bath Building Society is the lovely staff. Everyone is very friendly and helpful. They always have time to chat to you. Also have dog biscuits which my dog loves. The best building society in Bath. Also they sell books. Reviewed on: 18th July 2025

Very helpful team member that dealt with my issue.

Very helpful team member that dealt with my issue, extremely proactive and polite to deal with. Reviewed on: 17th July 2025

Reply from Bath Building Society Thank you for your kind words! I’m so pleased to hear that I was able to resolve your issue effectively. We always aim to provide helpful and courteous service, so it’s great to know that came through in your experience. Chris Burns – Customer Service Officer Response date: 18th July 2025

In branch service review

Local, friendly and helpful staff who made the visit enjoyable. Reviewed on: 17th July 2025

BBS' Internet service

When initially trying to use BBS' Internet services (~ a year ago) I found the experience quite annoying. Recently I had problems getting the App to work but Chris was very patient & helpful & we sorted the problem out over the phone. The day before I had emailed the internet team about the problem but received no acknowledgement let alone a considered reply. Reviewed on: 16th July 2025

Reply from Bath Building Society Thank you for your honest and detailed feedback. I’m really glad that i was able to assist you and resolve the issue over the phone. I’m sorry, however, that your earlier experience with our internet services and the lack of response from the email team didn’t meet expectations. Your comments have been noted and will be shared with the relevant teams to help us improve our service going forward. Chris Burns – Customer Service Officer Response date: 18th July 2025

Charlotte was very knowledgeable and very patient wi...

Charlotte was very knowledgeable and very patient with me and super helpful Reviewed on: 16th July 2025

Reply from Bath Building Society Thank you for your kind words! I’m so pleased to hear that Charlotte was not only knowledgeable but also patient and super helpful during your interaction. We’re proud to have her on the team, and I’ll be sure to pass along your lovely feedback. Chris Burns – Customer Service Officer Response date: 18th July 2025

I have been a customer with the Society for over 30...

I have been a customer with the Society for over 30 years and during this time have got to know the staff in the branches very well. I go to the branch in Moorland Road as find it easier to park and it’s always a pleasure to see Rachel who is always helpful and patient which means a lot. Reviewed on: 15th July 2025

Reply from Bath Building Society Thank you so much for your continued loyalty over the past 30 years - it truly means a great deal to us. I’m delighted to hear that your visits to our Moorland Road branch are always a pleasure, and that Rachel’s helpfulness and patience have made such a positive impression. We’ll be sure to pass on your kind words to her! Chris Burns – Customer Service Officer Response date: 18th July 2025

In branch service review

Personal touch and help with technology, had problems with app when it started, but hopefully the new one is OK. Reviewed on: 11th July 2025

Great support from Charlotte - was extremely helpful...

Great support from Charlotte - was extremely helpful, and appreciated her patience and her time. Reviewed on: 10th July 2025

Reply from Bath Building Society Dear Hannah, Thank you for your kind words! I’m so pleased to hear that Charlotte provided such great support and took the time to assist you with patience and care. We’re lucky to have her on the team, and I’ll make sure your appreciation is passed along to her. Chris Burns – Customer Service Officer Response date: 18th July 2025

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Bath Building Society: Savings reviews

40% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Bath Building Society Savings reviews (2133)

BBS are great !

In branch service review

Great customer service, very helpful.

In branch service review

Very helpful team member that dealt with my issue.

In branch service review

BBS' Internet service

Charlotte was very knowledgeable and very patient wi...

I have been a customer with the Society for over 30...

In branch service review

Great support from Charlotte - was extremely helpful...

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

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