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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (1969 reviews)

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4.65

Based on 1,969 reviews, last reviewed 11th Mar 2025

14% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

Very helpful staff and great interest rates Very helpful staff and great interest rates Reviewed on: 11th March 2025

Latest lowest rating:

1

Can’t log in. Can’t log in. Have been sent unique ID and changed password. Still no joy. Reviewed on: 7th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1969)

Review of the Bath Building Society, Savings:

Great Customer Service

Whenever I have contacted Bath Building Society I’ve always received a friendly and helpful service, which feels quite personal. Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for your feedback, i will pass it over to the teams, Louise Head of Savings Support Response date: 23rd February 2023

Have banked with Bath Building Society for years so...

Have banked with Bath Building Society for years so when I wanted to open a Fixed Rate ISA it was to thyme I turned. Always have first class and personal service. A joy to do business with! Reviewed on: 26th February 2025

Reply from Bath Building Society Thank you for your feedback, and for being such a loyal member! Glad to hear you've not had any issues over the years! Sam Dorrington, Branches Manager Response date: 6th March 2025

Great service from the Wood St Branch

I tried to open an account online at home with no success. So I went to the Wood St branch and was served by Tracey and Ben who were very helpful, and I was able to open the account with no problem. It’s always so lovely to visit the Wood Street Branch as they are so friendly and welcoming. 10 out of 10 from me! Reviewed on: 26th February 2025

Reply from Bath Building Society Thank you very much for the feedback, and I am glad we were able to help with your issue. I will pass the kind words onto Tracey and Ben! Sam Dorrington, Branches Manager Response date: 6th March 2025

Wood Street Branch helpful & patient

I called into the Wood St Branch as I needed some help with the app. I was greeted by Tracey, who was very helpful and patient with me. She really took the time to try to get to the bottom of the issues I was experiencing, all with a smile on her face. Very pleased with the service I received. Reviewed on: 26th February 2025

Reply from Bath Building Society Thank you very much for the feedback, and I am glad we were able to help with your issue. I will pass the kind words onto Tracey. Sam Dorrington, Branches Manager Response date: 6th March 2025

1st class services from Wood streeet branch as per u...

1st class services from Wood streeet branch as per usual Reviewed on: 26th February 2025

Reply from Bath Building Society Thank you very much for the feedback! I'll be sure to pass it onto the team at Wood Street! Sam Dorrington, Branches Manager Response date: 6th March 2025

Wood Street branch have rude ladies working for them!

Wood Street branch have rude ladies working for them! Reviewed on: 24th February 2025

Reply from Bath Building Society Thank you for the feedback, and I am sorry you feel this way. We pride ourselves on the customer service we offer. Can you please contact myself on [email protected] to discuss this further as we take your feedback very seriously. Sam Dorrington, Branches manager Response date: 24th February 2025

Helpful staff

Staff have been approachable and helpful whenever I have needed to contact them Reviewed on: 20th February 2025

Reply from Bath Building Society Thank you very much for the feedback. We pride ourselves on the service we provide, and if you ever need assistance please do contact us! Sam Dorrington, Branches Manager Response date: 21st February 2025

Wood street very useful for business in Bath thank y...

Wood street very useful for business in Bath thank you for great service Reviewed on: 20th February 2025

Reply from Bath Building Society Thank you very much for the feedback! I will be sure to pass this onto the team at Wood Street, who pride themselves on the great service they provide! Sam Dorrington, Branches Manager Response date: 21st February 2025

Just in wood street been with for donkey years reall...

Just in wood street been with for donkey years really great service Reviewed on: 20th February 2025

Kelsey was very knowledgeable!

Kelsey was very knowledgeable and answered all my questions with ease. Reviewed on: 19th February 2025

Reply from Bath Building Society Thank you very much for the feedback. I will be sure to pass this onto Kelsey and let her know what a great impression she left. Sam Dorrington, Branches Manager Response date: 21st February 2025

Oldfield Park branch

Called into Oldfield Park to transfer our existing ISAs into fixed ISAs and both Lisa and Rachelle were very helpful and friendly in sorting us out. It’s a lovely atmosphere in the Oldfield Park branch. Reviewed on: 17th February 2025

Reply from Bath Building Society Thank you very much for the feedback. We pride ourselves on our service, and I will be sure to pass this onto both Lisa and Rachelle and let her know what a great impression they both left. Sam Dorrington, Branches Manager Response date: 21st February 2025

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