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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2298 reviews)

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4.73

Based on 2,298 reviews, last reviewed 6th Mar 2026

219% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

It feels like a personal service and I was served by... It feels like a personal service and I was served by Jane who was very friendly. I am not into IT, I like to be able to speak to a person and not have... Read more Reviewed on: 6th March 2026

Verified source

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2298)

Review of the Bath Building Society, Savings:

Bath BS Review

I have a long term regular saver, but Bath BS does not offer market leading rates on their savings account Reviewed on: 21st October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates and try to offer the best that we can. Thanks, Sam Dorrington, Branches Manager Response date: 25th October 2024

Great customer service

The online chat is really good. The communication upon opening an account could be better. Information was split, emails didn't arrive and the overall process was quite slow. However, it wasn't complicated or hard. Reviewed on: 25th September 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 26th September 2023

Great staff

I like the excellent service provided by the front of house staff who have always received my requests whether in Branch(Oldfield Park) or by phone or email with friendly efficiency and professionalism. I fail to see why the Executives of the society receive such bloated salaries when it has been demonstrated in numerous exercises that a reasonably competent A level student of economics is able to perform the duties of financial probity just as well. How about slashing the obscene amount of money they receive and giving more to the staff who earn it and more to the charities that the Society seeks to champion each year Reviewed on: 20th September 2023

Reply from Bath Building Society Thank you for your kind feedback regarding Oldfield Park. If you are a member of Bath Building Society you do of course have a voice and an annual vote when it comes to electing or re-electing our directors. I hope you use this opportunity. In the meantime your feedback will be recorded and reviewed by our Board and the Non-Executive Director who oversees the Remuneration Committee. Response date: 27th September 2023

City branch team are just great

The team in the city branch are just great. Be very proud of your team,Tracey,Jane and co are just so helpful. and funny, such a joy to go into the office Reviewed on: 19th September 2023

Reply from Bath Building Society Thank you for your great feedback, especially regarding Tracey and Jane. I will pass this back to them both and the team. Charlotte Tillen, Savings Support Manager Response date: 26th September 2023

Money transfer v email

As always your service is first class Reviewed on: 18th September 2023

Reply from Bath Building Society Thank you for your great feedback, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 18th September 2023

quick help

gret help no issues with customer service in this instance Reviewed on: 15th September 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager. Response date: 18th September 2023

Great Company!

I have had an account with Bath Investment & Building Society since I was a child when my grandmother set it up for me. Throughout the years, they have consistently impressed me with their excellent customer service and commitment to keeping me informed about their services and updates. Recently, I decided it was time to close the account, and I must say that the process was incredibly easy and efficient. Jess, one of their representatives, guided me through the closure process via live chat. She was not only knowledgeable but also patient and helpful in answering all my questions. I appreciate the positive experiences I've had with Bath Investment & Building Society over the years and their continued dedication to customer satisfaction. They made what could have been a complex process a breeze, and I couldn't be happier with their service. Thank you, Bath Investment & Building Society, for your outstanding support and assistance. Reviewed on: 14th September 2023

Really helpful

Spoke to Harry as I was having trouble logging into my account for the first time. He resolved the issue in no time. I had a prompt and polite service. Thanks Reviewed on: 12th September 2023

Reply from Bath Building Society Thanks for your feedback regarding Harry, its great to hear. I will pass this back to Harry and the team. Charlotte Tillen, Savings Support Manager Response date: 13th September 2023

Very happy

Nothing very happy with seevice i have received today Reviewed on: 11th September 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 13th September 2023

Online chat with human agent

I really like the service Harry the online chat agent provides. Twice I've contacted chat, twice I got Harry (assuming everyone is not called Harry) and twice he helped me. Harry's a good lad (or lass) Reviewed on: 11th September 2023

Reply from Bath Building Society Thank you for your great feedback regarding Harry. I will pass this back to Harry and the team. Charlotte Tillen, Savings Support Manager Response date: 18th September 2023

Questions quickly and professionally dealt with

The online chats are always very helpful and setting up an account was straightforward. I think the communications post-setup could be better as it feels a bit in-limbo once you've sent off an application Reviewed on: 7th September 2023

Reply from Bath Building Society Thank you for your feedback. We do have a new version of BOL launching this month which will make the onboarding process a lot smoother. Charlotte Tillen, Savings Support Manager. Response date: 18th September 2023

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