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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2136 reviews)

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4.71

Based on 2,136 reviews, last reviewed 2nd Jan 2026

18% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Moorland Road Branch I have used Moorland Road Branch for many years and always receive a personal friendly service from the staff. I have got to know Rachel and Gemma an... Read more Reviewed on: 2nd January 2026

Verified source

Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2136)

Review of the Bath Building Society, Savings:

Online Upgrade

It has been a nightmare trying to re-register to maintain Online communication. Your staff are as frustrated as your customers with some obvious errors on the registration site being left - for instance, on the Trust account details, the box headed Signatory/etc should in fact read Trust Name. This has been highlighted internally many times, I hear, yet why has the IT department not instituted a rapid patch? I could not complete my application to re-register even with the help of your staff because my screen only showed 6 boxes and not the seventh (the contact number). So now I have a password set up by your staff member and I cannot find anywhere on the Online pages to change it to something of my own making. What a mess. Reviewed on: 7th November 2023

Reply from Bath Building Society Thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. We have had hundreds of customers who have successfully registered. You are able to change your pin and password, Perhaps you could email us to provide us with more details so that we can help you with this. Louise Truckle Head of Savings Support Response date: 10th November 2023

Not the best, but not the worst

No further comment. No further comment Reviewed on: 2nd January 2026

Moorland Road Branch

I have used Moorland Road Branch for many years and always receive a personal friendly service from the staff. I have got to know Rachel and Gemma and they give good advice and are very efficient. Most importantly it’s great to have a local branch to visit and easy to park. Reviewed on: 2nd January 2026

Perfect customer service

Perfect customer service Following a change of phone I had to reregister for the app and ran into technical issues, the service I received I’ve the phone was first class. Can you please pass my thanks onto Chris B, I had an issue using the app, we had a number of technical issues which Chris patiently worked through. Very professional and excellent customer service I’m now back online in the app and via the browser Perfect Thanks again Reviewed on: 29th December 2025

Reply from Bath Building Society Dear Mr Towers Thank you so much for your wonderful feedback! I’m delighted we could work through the technical issues together and get you back online. Your patience made the process smooth, and I truly appreciate your kind words. If you need any further assistance, please don’t hesitate to reach out! Chris Burns – Customer Service Officer Response date: 29th December 2025

New Trust

Katie was so helpful to use whilst setting up trusts. She was so kind during our telephone call and promised to follow up with us which she did indeed do. There is little positive customer service today but Katie restored our faith in our time of need. Thank you! Reviewed on: 15th December 2025

Reply from Bath Building Society Thank you for sharing your experience. I’m pleased to hear that Katie provided such thoughtful and reliable support during an important process. It’s wonderful to know she restored your confidence in customer service. We’ll make sure your kind words reach her! Chris Burns – Customer Service Officer Response date: 29th December 2025

Setting Up Trusts

Jane went out of her way to help us when we were struggling to provide info for Trust set up. She was patient, extremely friendly and kind and is a real asset to this Bath branch. She also kept in touch and updated us as requested. This has been an extremely stressful time for us and Jane made such a difference. Thank you!! Reviewed on: 15th December 2025

Reply from Bath Building Society Thank you so much for sharing your experience Ian. Your kind words mean a lot, and we truly appreciate your patience throughout the process. We'll be sure to pass on your feedback to Jane too! If you need any further assistance, please don’t hesitate to reach out. Chris Burns – Customer Service Officer Response date: 29th December 2025

Local office with helpful knowledgable staff

Local office with helpful knowledgable staff Reviewed on: 15th December 2025

Reply from Bath Building Society Thank you for your kind words! We’re delighted to hear that our local office team was able to assist you and provide knowledgeable support. Chris Burns – Customer Service Officer Response date: 29th December 2025

Jane was very friendly when I came in to open my acc...

Jane was very friendly when I came in to open my account. Branch opening hours are very good too. Reviewed on: 11th December 2025

Local branches - always helpful, friendly and knowle...

Local branches - always helpful, friendly and knowlegeable Reviewed on: 8th December 2025

Reply from Bath Building Society Thank you for your feedback. We’re proud to hear that our local branches continue to provide helpful, friendly and knowledgeable service. Chris Burns – Customer Service Officer Response date: 10th December 2025

Oldfield Park Branch

I think Rachelle who served me was very helpful and the rest of the staff seemed helpful too. I would totally recommend them. Reviewed on: 2nd December 2025

Reply from Bath Building Society Thank you for your wonderful feedback! We’re so pleased to hear that Rachelle was helpful and that the rest of the team made a great impression. Your recommendation means a lot to us. Chris Burns – Customer Service Officer Response date: 10th December 2025

I like dealing with a smaller independent Building s...

I like dealing with a smaller independent Building society. Good service by Jane whilst the branch was being refurbished. Reviewed on: 2nd December 2025

Reply from Bath Building Society Thank you for your kind words! It’s great to know Jane provided excellent service during the refurbishment period. We’ll make sure your feedback reaches her. Chris Burns – Customer Service Officer Response date: 10th December 2025

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