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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.27 (278 reviews)

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3.11

Based on 278 reviews, last reviewed 17th Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

23%

32%

Latest highest rating:

5

My car was hit by a hit and run driver and Churchill... My car was hit by a hit and run driver and Churchills could not have been more helpful. I will always recommend them after my excellent experience. Reviewed on: 14th October 2024

Latest lowest rating:

1

!!BEWARE - THE SMALL PRINT!! and PROMISES TO CALL BACK I paid £2300 premium to cover my F Pace. There was a claim at 6 months. They would not cover the new vehicle, forcing me to cancel. Then they wouldn't... Read more Reviewed on: 17th April 2025

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About this product

Churchill Insurance Car insurance reviews (278)

Review of the Churchill Insurance, Car insurance:

Out of my 6 years of driving I will never ever be go...

Out of my 6 years of driving I will never ever be going back to Churchill let me run this down for you started with the company from July were now in November I've rang up 5 times over the last 4 months for them to tell me they have a IT problem and they will ring me back never heard nothing back decided to ring back for the last time In this November for them to tell me there's a defect with my insurance. After already taking a payment off me they then tell me they need to cancel my insurance start a new one and take another payment again in the same month with no refund after all I wanted was my no claims discount protecting adding on which I already added on from the start then once the insurance started they decided it wasn't protected after 4 months of IT issues they tell me oh we can now add protected no claims that they also confirmed I put it on in the first place to also say sorry for the amount of times ive called and no call back for them to turn around and say yes we can add it but need to cancel and take another payment with just a sorry. That's my last time using this company and stay away never had a issue with anyone else apart from these shocking Reviewed on: 21st November 2024

No loyalty shown to existing customers

I am due for renewal and was shocked to see a 67% increase, on top of this I have unfortunately had to add 3 points for speeding which took the policy way off the Richter scale to a 200% increase. I’ve never claimed and in fact felt the guy I spoke to didn’t really care and was not interested in my custom. Suffice to say I will never use this company again. Reviewed on: 3rd October 2023

AVOID AT ALL COSTS

This is without doubt the worst insurance company I’ve ever dealt with in over 40 years. My car was written off through no fault of my own and was offered/made to accept a valuation well below the replacement value. I’m well out of pocket and know taking this to the Ombudsman. Reviewed on: 26th September 2023

good policy

very easy to set up policy on line with a very good price Reviewed on: 28th August 2023

Quality cover at a good price.

We went with Churchill as it had good quality comprehensive cover with relevant optional add-ons. The total price was competitive. It represented good value for money. Reviewed on: 26th August 2023

Awful and Racism experienced

First time I've experienced racism at the hands of an insurance company whilst trying to obtain a policy. I explained that I was looking for a quote as I had been offered a delivery driver job but I hadn't accepted it yet. The member of staff was very rude, cut me off and reported me for insurance fraud resulting in myself being banned. I appealed the decision to the insurance ombudsman - I lost the job offer and took out more costly insurance elsewhere. In the end they barely compensated me for the time I was on cover with them ( 1 week or so). If you are from an ethnic minority - you may wish to avoid at all costs! Reviewed on: 25th August 2023

Seems like a good product, best price, auto-renew irritating

The insurance policy meets my needs and was the lowest quote I got. I wasn't happy about auto-renew being switched on by default and, despite what was written on the sign-up page, it can't easily be turned off in my account - I have to contact customer service to get that done. It's a bit irritating, as it's going to take up more time. Reviewed on: 23rd August 2023

Fair service

Acceptable level of service and prices. Not the cheapest, but a solid performer Reviewed on: 23rd August 2023

Changed company for quality cover

Changed company to obtain a more comprehensive cover and the benefit of being able to speak to a real person Reviewed on: 23rd August 2023

Expensive but good

Never had a problem with a claim, and legal help was successful in rejecting an untrue submission from the person who caused the accident. They're good, but premiums are high, especially for over 80s. Reviewed on: 23rd August 2023

Good Company

I have had Car Insurance with Churchill for t least 5 years now, when i get my renewal i always shop around then phone them and see if they can match the price and they always do. Reviewed on: 23rd August 2023

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