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Co-op Insurance: Car insurance reviews

Name: Car insurance
Rating: 2.49 (77 reviews)

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2.37

Based on 77 reviews, last reviewed 13th May 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

30%

58%

Latest highest rating:

5

I really enjoyed watching this one. I really enjoyed watching this one. The motives and the way they embellish the individual stories of all party's involved keeps you second guessing yo... Read more Reviewed on: 13th May 2025

Latest lowest rating:

1

Same postcode wrong house number cannot get the car... Same postcode wrong house number cannot get the car insurance!!!This is ridiculous!Some more do charged me handling fees £35 for cancellation the 5 mi... Read more Reviewed on: 6th May 2025

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About this product

Co-op car insurance is available with two cover options – third party, fire and theft or comprehensive.

Members get a discount on Co-op car insurance. The discount will only be applied if you’re matched with the membership database during the quote process. This discount is not available for any add-ons you select.

Co-op car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

Co-op Insurance Car insurance reviews (77)

Review of the Co-op Insurance, Car insurance:

Breakdown Policy Issue

Bought a car breakdown policy in January but when my vehicle broke down on 11th December and I rang to arrange recovery, no one could find my policy on the system. Spent 4 hours being transferred to various departments and being cut off by customer services teams who either didn't understand the issue or just sounded completely fed up when I spoke to them. Transferred to several departments and given numerous phone numbers to try to verify my policy. Eventually tried the sales team who advised the problem was because they hadn't recorded my home post code on the policy. Won't be renewing my policy again, absolutely dreadful customer service and all caused by an issue with Coop not setting my account details up correctly. Luckily I was parked in a safe place or could have been much worse. At 5.45pm was told that recovery truck would be with me about 9.46pm. Was rang by Coop / AXA Assist to say we could have a taxi home and the car would be collected later and to leave the car key with the pub staff. Taxi arrived quickly and got us home about 9pm. Recovery company rang at 12.05am to say they had only just arrived with the car and could only bring the car back as the pub had closed so couldn't get the car key! Car arrived back home at 2am, 11 hours after I first tried to contact someone to get the car recovered. Reported missing car key to Coop/ AXA Assist at 11.30am on 12th December and almost 24 hours later and 8 phone calls, I'm still waiting for customer services to contact me to get my car key back! Reviewed on: 13th December 2023

Total scam

Last year £66 a month for for comp and road rescue. now they want to charge me £246.00 a month. No accidents or points. Total scam by Coop Reviewed on: 17th June 2023

Co-op Eco insurance

Last year's premium £415 This year's £957 9 years no claims, no claims, no points on license etc. Went to Go compare. Saving £450 Reviewed on: 5th June 2023

i was missold my policy

they promise alot and deliver nothing... do not insure your car with them. Reviewed on: 23rd May 2023

over priced shop around

i have been with this insurer for years and have six years no claims bonus imagine my shock when my renewal price came in at a whopping £860 was this amount for a jag or an aston martin no it was for a ford fiesta zetec 1215cc 5 door harcback, i figured i should be able to shave a couple of hundred quid off this by shopping around, i went to a reputable company which even threw in no claims bonus protection and AA roadside assistanse and recovery the price?, £330 that is a massive saving of £530 for a 15mins online search so a big thu,mbs down for co-op eco insurance. Reviewed on: 19th May 2023

Joke of a company over charging!!

After being with them years, nearly 10 years no claims. They charge me £65 to change address and £227 to change car! Same engine size as before, 15 years old, nothing new. Absolutely ridiculous. All while claiming to be a company that's community minded! Disgusting. Avoid avoid avoid. Reviewed on: 9th February 2023

Awful

They send faulty products and will do the absolute minimum to assist anything you need help with! After 8 calls and on each time asking to up date my email address they failed to do so and offered absolute minimal help installing the Theo box and would not send anyone out to help. The prime example of corporate arrogance as long as they are ticking boxes for themselves. Reviewed on: 12th November 2022

Very bad company. Nil points!!

Rude staff; high premiums; removing your no claims, even after not making a claim, then struggling to get heard! No added extras included in policy. Everyone please do NOT use them. I use 1st Insurance. Cheaper, added extras on the policy and brilliant reviews. If people stop using CO OPERATIVE (the only "co operative" part about them is between them and profit margins). Hopefully their Insurance business will be ended by other and better competing companies! Even after reading bad reviews, noticed that Co "Profit Margin" Op, their complaints dept and CEOs, do not even seem to bother replying to anyone with concerns etc. That says alot! Even a tin of their baked beans would offer a better insurance cover and customer service! CEO and managers, please let your Honest Value Baked Beans manage your business. Even your Co op Dirty Fries would be an improved option. Reviewed on: 19th October 2022

Good customer service

Great car insurance with £50 put on my loyalty card for taking out the car insurance. Person who delt with me over the phone when taking out the insurance explained everything to me and couldn't have been more helpful, also did not have to wait long before my call was answered, what a difference compared to some other companies Reviewed on: 10th October 2022

Easy to arrange

Easy to arrange car insurance through co-op Reviewed on: 22nd September 2022

Competitively priced & ethical

The co-op insurance was one of the cheaper quotes of well known insurers. They are trying to offset our carbon footprint with their insurance. They're a fair brand so I have high hopes Reviewed on: 15th September 2022

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