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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (942 reviews)

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4.83

Based on 942 reviews, last reviewed 3rd Mar 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026

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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Darlington Building Society Mortgages reviews (942)

Review of the Darlington Building Society, Mortgages:

Very helpful in all aspects.

Very helpful in all aspects. Quick and easy to deal with. Reviewed on: 17th April 2025

A common sense approach .

Very straight forward common sense approach . They do exactly what they say they will do Reviewed on: 7th April 2025

A wonderful opportunity after retirement

The Darlington has given us the chance to get back on the property ladder which we had thought was impossible. As pensioners we really appreciate this as it’s reduced our outgoings considerably & has provided us with a much loved affordable home by the sea in wonderful Northumberland. Thanks so much Reviewed on: 7th April 2025

My Society

i like mutual societies and Darlington fits the bill Reviewed on: 7th April 2025

Great Experience

Great experience, we had to have a debt management mortgage due to my husbands credit but after two years seamlessly transferred to a normal mortgage, overpayments are easy, always someone at the end of the phone or email. It's been a fantastic experience. Reviewed on: 7th April 2025

Darlington's service is excellent and I would strong...

Darlington's service is excellent and I would strongly recommend it. Thank you so much for all the support!!! Reviewed on: 7th April 2025

Customer services is excellent.

Customer services is excellent. No wait times and you speak to someone who actually knows what they are talking about. No mixed messages from different agents. First class service Reviewed on: 7th April 2025

Really happy with the service received, has improved...

Really happy with the service received, has improved further since starting with them and continues to provide informative communications and rapid responses to my queries Reviewed on: 7th April 2025

Easy system, good rates, simple to use.

Easy system, good rates, simple to use. Have already remortgaged with Darlington. Reviewed on: 7th April 2025

Self build mortgage has provided flexibility.

Self build mortgage has provided flexibility and clarity. Communication has been good and we are considering a new product, but staying with Darlington. Reviewed on: 7th April 2025

Staff are always happy to help

Staff are always happy to help and provide easy to understand explanations of areas I did not quite understand Reviewed on: 7th April 2025

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