Smart Money People Logo

Darlington Building Society: Mortgages reviews

4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
Fern's avatar
Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
LH's avatar
LH

About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Darlington Building Society Mortgages reviews (942)

Review of the Darlington Building Society, Mortgages:

Darlington BS excellent service by far

5
Darlington Building Society have come as a boon to us at the right time. We got our 1st house mortgage approved by them when none of banks were ready to pitch in! Always been a great service working with representatives of DBS. Cheers to team. Reviewed on: 17th April 2025

Smooth process

5
I am grateful to having been connected to Darlington Building Society, we were new in UK when we decided to purchase our own flat, and while we had worries about getting approved on mortgage application, our process was smooth and hassle free. Reviewed on: 7th April 2025

Very helpful and attentive throughout a difficult an...

5
Very helpful and attentive throughout a difficult and anxious process Reviewed on: 7th April 2025

Great Service

5
Darlington offered various options and listened to what my requirement were to ensure i got the best offer and deal. It was an informative, smooth and efficient process. Reviewed on: 7th April 2025

Straight forward process, getting the mortgage appro...

5
Straight forward process, getting the mortgage approved and informed of each stage, the app is very useful knowing how much is left to pay. Reviewed on: 7th April 2025

I was offered a mortgage that suited my needsa

5
I was offered a mortgage that suited my needsa as a pensioner. When I added a second mortgage a few years ago the help and advice I received was second to none. Reviewed on: 7th April 2025

Thank you Darlington Building Society

5
I have been treated very respectfully and very well all along, and the mortgage rate I was offered and followed through with is excellent. Thank you Darlington Building Society Reviewed on: 7th April 2025

Darlington provided us with an excellent self build...

5
Darlington provided us with an excellent self build loan and helped us to provide a great mortgage after the build. Reviewed on: 7th April 2025

Really helpful Would thoroughly recommend

5
Really helpful Would thoroughly recommend Reviewed on: 7th April 2025

We are loyal customers for our mortgages from Darlin...

5
We are loyal customers for our mortgages from Darlington Building Society due to our salary being paid in USD. Darlington Building Society really do look at the individual when assessing for their mortgages. It’s a very personal touch and much appreciated. I have been dealing with the same mortgage adviser for quite a few years at Darlington and she has been excellent. Darlington have made it possible to remain homeowners when other lenders were not interested in the ‘ hassle ‘ of non UK currency salaries. Reviewed on: 7th April 2025

We had rented our home for 40 years and because our...

5
We had rented our home for 40 years and because our mortgage lady Nadine was able to speak to a person and explain our situation you granted us a mortgage and we own our home which we love Reviewed on: 7th April 2025

Do you have a different Darlington Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Darlington Building Society?

    View all products