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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
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Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
Fern's avatar
Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
Visit provider site Read all reviews See your review

About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Darlington Building Society Mortgages reviews (942)

Review of the Darlington Building Society, Mortgages:

Darlington BS excellent service by far

5
Darlington Building Society have come as a boon to us at the right time. We got our 1st house mortgage approved by them when none of banks were ready to pitch in! Always been a great service working with representatives of DBS. Cheers to team. Reviewed on: 17th April 2025
Nilofar's avatar
Nilofar

Excellent services.

5
Paula Marshall is wonderful giving me very helpful and honest advice. Big thank you to Paula Marshall. Reviewed on: 21st June 2024
nopadol boonyai's avatar
nopadol boonyai

Cheryl has been first class with me and made me feel...

5
Cheryl has been first class with me and made me feel worthy of my business with Darlington Building Society. When Cheryl rang me to say I have been accepted was a kind and passionate experience. Reviewed on: 7th June 2024
Stevie T's avatar
Stevie T

In branch service review

5
Recommended daughter and granddaughter for mortgages, I have had two with DBS. Reviewed on: 6th June 2024
Verified Member's avatar
Verified Member

Very thorough, patient and attentive service

5
Very thorough, patient and attentive service Reviewed on: 28th May 2024
Pen E's avatar
Pen E

Five stars for Ann Walpole!

5
Ann Walpole was a huge help, lovely and friendly, super efficient, the experience couldn't have been better, easiest mortgage we've ever had! Reviewed on: 21st May 2024
Happy Customer's avatar
Happy Customer

Excellent customer service....

5
From my first phone call with the Team at Darlington, I was impressed with their professionalism and friendliness. The Mortgage Advisor assigned to our application has been exceptionally helpful, explaining every step of the way in a language we could understand! Reviewed on: 14th May 2024
Elsie G's avatar
Elsie G

Brilliant!

5
Great service from Ann kept us up to date through out the process. Perfect. Looking forward to being a customer of Darlington Building Society. Reviewed on: 10th May 2024
Andy's avatar
Andy

Very Clear messaging, all emails answered promptly.

5
Very Clear messaging, all emails answered promptly. Reviewed on: 10th May 2024
Brian L's avatar
Brian L

thank you all !

5
thank you all !! very supportive , informative Reviewed on: 9th May 2024
Ahmad's avatar
Ahmad

In branch service review

5
In arranging a new mortgage I deal dealt with Suzanne and I found her to be confident, well-informed and able to answer all of my questions whilst giving me good advice about the products available with the Darlington Building Society. Reviewed on: 30th April 2024
Verified Member's avatar
Verified Member

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