Smart Money People Logo
Go to business site
Share this page
Link copied

Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
Fern's avatar
Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
LH's avatar
LH
Visit provider site Read all reviews See your review

About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Darlington Building Society Mortgages reviews (942)

Review of the Darlington Building Society, Mortgages:

Very helpful in all aspects.

5
Very helpful in all aspects. Quick and easy to deal with. Reviewed on: 17th April 2025
Joan B's avatar
Joan B

Darlington Building Society Branch Review

5
Customer service outstanding perfection all round cant improve on that. Thank you Reviewed on: 31st March 2022
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Very helpful M. assistant. Polite informative and allowed me the information to make a suitable choice for me Reviewed on: 31st March 2022
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
I like the friendly knowledgeable staff on the phone. I like being able to deal direct or via a mortgage broker. I like the links with Durham- my fathers home. Reviewed on: 31st March 2022
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
I like that there is always good notice and good range of products for us to choose from. Reviewed on: 31st March 2022
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Always excellent service, rates etc happy over the past years- this continues to date Reviewed on: 31st March 2022
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Originally came through a broker but have remortgaged twice directly at term end- very simple and clear very friendly staff. Reviewed on: 31st March 2022
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Explained everything and was very polite and friendly. Reviewed on: 31st March 2022
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
So easy to Remortgage, always excellent customer service. Reviewed on: 31st March 2022
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
If you had an online progress tracker or portal, so I could see the application progress without having to keep asking Reviewed on: 31st March 2022
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
I think now we should be able to have face to face appointments Reviewed on: 28th February 2022
Verified Member's avatar
Verified Member

Do you have a different Darlington Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Darlington Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill