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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
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10%
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Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
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Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Darlington Building Society Mortgages reviews (942)

Review of the Darlington Building Society, Mortgages:

Straightforward and easy to work with - friendly tea...

4
Straightforward and easy to work with - friendly team and efficient process from start to finish Reviewed on: 7th April 2025
Emma T's avatar
Emma T

Mortgage review

4
I was looking for a mortgage ... proving a bit difficult. Highgrove Mortgaged managed to secure my mortgage with yourselves. You did what others were not so sure about. So that is excellent. Thank you Reviewed on: 15th August 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Due to Covid 19 its been a long process but it was sorted quickly once restrictions were lifted Reviewed on: 14th August 2020
Mortgage customer's avatar
Mortgage customer

Communication with Ann Martin

5
My chats and emails between Ann Martin and myself was so helpful and she made the contact between us as if we were good friends and I very much appreciated her help and friendly behaviour in assisting me through the whole process of applying for a mortgage. 10/10 from me - excellent!! Reviewed on: 14th August 2020
DBS Verified Member's avatar
DBS Verified Member

Anne Martin

5
Enjoyed the call with Anne. Very informative and efficient in regard to the mortgage conversation. Thanks Reviewed on: 13th August 2020
DBS Verified Member's avatar
DBS Verified Member

Mortgage review

4
We're happy with our mortgage product overall but found the communication through the process quick haphazard and at times confusing between DBS and Enact. Reviewed on: 24th July 2020
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Mortgage customer

Mortgage review

4
The process in relation could be quicker Reviewed on: 22nd July 2020
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Mortgage customer

Mortgage review

5
We were kept fully in touch with everything Reviewed on: 21st July 2020
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Mortgage customer

Amazing customer service

5
After months of being in contact with an independent mortgage advisor I was unfortunately let down weeks before my mortgage with Darlington expired, I contacted Darlington as soon as I could, I spoke to a lovely gentleman, Ian who I cannot praise enough, he was understanding, friendly and super efficient! Excellent customer service and would highly recommend to anyone! Reviewed on: 20th July 2020
DBS Verified Member's avatar
DBS Verified Member

Mortgage review

4
Everything has been easy and the service is good Reviewed on: 20th July 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
Being returned the opportunity to take out this mortgage is of great benefit. A good prodoct. Thank you. Reviewed on: 18th July 2020
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Mortgage customer

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