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Direct Line: Car insurance reviews

Name: Car insurance
Rating: 3.77 (354 reviews)

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3.57

Based on 354 reviews, last reviewed 26th Jan 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Direct Line Decline! I was insured with Direct Line for years then in January last year the premium skyrocketed and this year they couldn’t even offer any insurance covera... Read more Reviewed on: 26th January 2025

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About this product

Direct Line provides car insurance for UK customers.

You can choose between three Direct Line car insurance policies: Essentials – entry level cover, Comprehensive and the top level called Comprehensive Plus. Going direct is the only way to get windscreen and misfuelling cover as standard on all levels.

Direct Line car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

Direct Line Car insurance reviews (354)

Review of the Direct Line, Car insurance:

No fault claim expected to pick up and drop off hire car (40 mile round trip)

Horrendous experience sorting out a no fault claim and definitely not renewing my car insurance with Directline!! Please be aware that if a hire car is required, you will be expected to pick it up and drop it off after your car is repaired. That would have meant a 40 mile round trip for me and I would have needed the assistance of another driver. The car hire company and car repair company are two different companies in different locations. After a big fuss, they agreed to drop off and pick up the hire car from my home address but surely it should be taken as read that car hire includes home delivery? Is this the new normal? At one point (no fault claim), they actually suggested that I had my repairs done through the other party's insurance so I could have a hire car dropped off at my house! The car hire company they use is absolutely awful too. (Enterprise). Here is their scam... Enterprise will encourage you to agree to taking a bigger car than is stated in your insurance and they start asking questions about the accident and ask for the other party's insurance details. Their scam is that they will claim back the additional cost of the car upgrade from the other party's insurance. They didn't explain why they needed the other party's insurance details and what they were doing or what I was agreeing to. It took over three hours of calls between Direct Line and Enterprise to arrange the hire car home delivery and to be able to see through the fog of the Enterprise scam. What if I had agreed to the car upgrade and the other party's insurance company refused to pay for the upgrade? Enterprise then said that my car insurance would increase even though it was a no fault claim etc. These are two awful companies to deal with, very shady and Direct Line are not offering a good standard of service if you need a hire car. Reviewed on: 22nd April 2021

I have to give 5 stars because I can't name one fault.

I have to give 5 stars because I can't name one fault. Fast good knowledge service who was very helpful. Reviewed on: 24th August 2024

Insurance premiums go up / increase each year with o...

Insurance premiums go up / increase each year with out explanation carefull drivers and maximum no claims customers don’t get rewards or incentives Reviewed on: 23rd August 2024

Excellent Service

I was rear ended and needed to have body work done. I was worried about the process because we were no longer using the yellow company, which is very good but very expensive. My vehicle is a nine passenger van, so it is historically tricky to find a suitable rental vehicle. Direct Line made all the arrangements, including the pickup of our van from our home, its repair, its return, and the van rental we used in the interim. I really appreciate the ease of the whole process. They turned a potentially very stressful situation into one where we felt cared for. Thank you, Direct Line! Your prices and your service are excellent. Reviewed on: 23rd August 2024

Excellent

Easy online setup and when you need to speak to someone they answer quickly and make the whole process easy Reviewed on: 23rd August 2024

Directline Review

As a company they are always helpful and the pricing is very competitive. Been with them for ever and I have never been disappointed. Reviewed on: 23rd August 2024

Excellent service from Direct Line for over 12 years

I have been with Direct Line for over 12 years, in this period they have always been an excellent policy provider, after a number of accidents, some my fault, some not, they have provided excellent support with vehicle repair and loans. Reviewed on: 23rd August 2024

Good price and good customer care

Good price and good customer care Reviewed on: 22nd August 2024

Easy to deal with!

It's just been so easy to deal with Direct Line! Reviewed on: 16th July 2024

Easy experience to renew and competitive prices.

Easy experience to renew and competitive prices. Reviewed on: 24th May 2024

Registration was easy enough

Registration was easy enough, however, I didn’t experience a claim when I was insured by them. Since then they have not been the most competitive. Reviewed on: 2nd April 2024

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