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esure: Home Insurance reviews

Name: Home Insurance
Rating: 2.29 (75 reviews)

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2.22

Based on 75 reviews, last reviewed 18th Apr 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

19%

15%

59%

Latest highest rating:

5

Esure Home Emergency Had to call home emergency when toilet stopped flushing - Esure were very professional and quick and plumber was out and problem sorted within a few h... Read more Reviewed on: 18th April 2025

Latest lowest rating:

1

Bare minimum effort and sometimes even less Created an account just to warn others of this company. Bought our year of home insurance outright for a reasonable price. As most people do, never th... Read more Reviewed on: 15th March 2025

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About this product

Your home is likely your most valuable asset, so protecting the building and the contents within it is vital. We collect Esure home insurance reviews to help you make an informed decision when choosing your next provider.

Esure offers buildings cover, contents cover and a combined policy. You can tailor your policy to your needs and make it more comprehensive with optional extras. These include family legal protection, home emergency cover, personal possessions ...

esure Home Insurance reviews (75)

Review of the esure, Home Insurance:

Awful customer service.

Awful customer service. Chat is useless and phone line is never answered. If anyone reads this from ensure cancel my policy I never wanted auto renew. DO NOT USE THIS COMPANY! Reviewed on: 9th February 2024

Will not honour policy

Phoned in regards to a leaking sink which was not a problem 3 years ago. Was told today its not a problem because you know the cause. Was told its not a leak because if there is no water in the sink it won't leak. Promptly cancelled my policy I suggest you do the same as a once good coverage is a rip off scam Reviewed on: 16th May 2022

Not again

Got home insurance with home emergency cover from esure. Midway through the policy, got a letter saying they'll be charging £25 excess for every home emergency claim. 2 days ago, my shower drain was blocked and phoned home emergency. Straight away they wanted the£25 excess. I paid and an engineer came the following day. He cannot fix the problem blaming everyone why he cannot fix including poor installation. In short this incompetent engineer is useless. Called another plumber a... Reviewed on: 30th March 2022

Greedy & desperate to bill unauthorized quote

This company is desperate and hungry. Stay away and keep your eyes open. They will bill you for unauthorized quote. I was shopping to lower my home insurance and contact Ensure and other Insurance companies for a quote. I decided to stay with my current insurance company after comparing the quotes. Not long I started receiving bills from Esure that I owe outstanding amount and my insurance has been cancelled. My time calling them, emailing them to stop harassing me is stressin... Reviewed on: 10th March 2022

Pure greed

My home insurance renewal came through today, I’ve been with esure for 5+ years, never claimed, never contacted them, my insurance has leaped from £241 to £396, as said no claims. Rang them to find out why, after having to listen to a recorded load of rubbish (and now it’s the ‘met office’ weather alerts not Covid being used to justify useless service and long waits on calls) I got through. Asked why my premium has increased by over a third I got a scripted and obviously read lo... Reviewed on: 24th February 2022

sneaky auto renewals

automatically renew then don't answer emails to cancel, can update / change upgrade policy online but if you dare need to cancel you have to call and be placed on hold for an oblivion Reviewed on: 16th February 2022

Useless

Water leak. Kitchen ceiling shot. Can’t fix it as they can’t access leak!!! What’s the bloody point???? Most water pipes are in the floor boards! Reviewed on: 4th February 2022

Appalling company

A company who like to threaten their customers with debt collection agencies despite being concurrently unable to adequately communicate bills, costs and cancellation policies to their customers. Wholly and completely dreadful. Reviewed on: 20th December 2021

The worst insurance company, stay clear

I had a leak on September 18th 20201 and I’m still waiting for a outcome it’s been over 3months I’m still waiting now. They told me to get 3 quotes which I have done The cheapest quote I’ve received is £12,400 they have since asked for additional quotes Which i have provided them With and that’s still the cheapest quote. ESURE offered me £4000 for the first quote and since then have offered me £6000 It’s still a long way off it’s very stressful and my house is a complete mess I’... Reviewed on: 26th November 2021

Stay well clear

This company has no code of practice. The paper it is written on is better used for wiping your arse .home I Durance ,contents cover.stay well away Reviewed on: 24th August 2021

Horrible service

I have home insurance and home emergency cover with Esure and their response is very disappointing. After raising an emergency case for plumbing through the home emergency cover channels in the morning, they quickly took payment of the excess (something which I haven't had to pay for any previous home emergency cover) but then lost interest. Having been told to wait for a call from a plumber, it never came so three hours later we called Esure back and was told they would put it... Reviewed on: 10th July 2021

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