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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1425 reviews)

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4.71

Based on 1,425 reviews, last reviewed 24th Feb 2026

6100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1425)

Review of the first direct, Current Account:

FirstDirect still doing the business in a personal way

First direct keep me informed without bombarding me relentlessly with emails and texts. They inform of product offerings, statements and interest rate changes in periodic and timely fashion. On the few occasions I need to call them on the phone their staff truly demonstrate why they have won so many customer service awards since 1989 Reviewed on: 26th February 2025

First Class Service

Been with them since they first started, always excellent Customer Service, Voice ID Verification an added bonus. Reviewed on: 10th February 2018

Banking made easy

Having switched banks many times I’ve stuck with First Direct. I like the straightforward service especially the App for quick & easy money management Reviewed on: 10th February 2018

ALWAYS BEEN AMAZING

BEEN A CUSTOMER FOR ABOUT 20 YEARS NOW...NEVER HAD ANY PROBLEMS WHATSOEVER, CUSTOMER SERVICES ARE ALWAYS SO HELPFUL, FRIENDLY AND QUICK TO RESOLVE ISSUES. Reviewed on: 9th February 2018

Amazing

Wouldn't leave if you paid me - best service best products Reviewed on: 9th February 2018

Best online bank

Simple to use, everything can be done online but if needed telephone support, team available, friendly, professional and very helpful. Reviewed on: 9th February 2018

Great customer service

I have found the customer service second to none. Would definitely recommend to others. I also got a switching reward which was a welcomed bonus. Reviewed on: 8th February 2018

Fast professional customer service

Each time I call, it is answered in seconds, always handled professionally, giving me immense peace of mind. Reviewed on: 7th February 2018

Easy Banking

I do most of my banking online and it's easy to do, the interface is simple and straightforward allowing me to do most things that I want to. I also get text messages several times a week with a mini-statement and information about money going in and out of my account so I don't have to go online as often. It's just easy. But the very best thing is the customer service. Before online banking I used to manage my account by telephone and I still have to call sometimes and they are always polite, helpful and patient and I know that if I call them about anything it will be sorted or explained fully. They also call me occasionally to see if I'm happy with everything. Reviewed on: 7th February 2018

Brilliant customer service

First Direct are always top of the customer service polls. Having used them for over 10 years I can find no fault and find them helpful and easy to deal with on every interaction Reviewed on: 5th February 2018

First Direct - best telephoning banking service

I switched to First Direct from Natwest around 4 years ago. First Direct made the transition really easy, even through various complications on my side. I've never received unfair bank charges (unlike Natwest), communication is fantastic and I'm unable to get through to a customer service adviser within 2-3 rings. Customer service is second to none - always helpful, happy and polite. Wonderful bank. Reviewed on: 5th February 2018

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