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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1425 reviews)

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4.71

Based on 1,425 reviews, last reviewed 24th Feb 2026

6100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1425)

Review of the first direct, Current Account:

all good no problems so far.

all good no problems so far. i think they are simple to get in touch with and their customer service is good. Reviewed on: 26th February 2025

The best bank I have ever used

If I need to call First Direct, I very rarely have to wait more than a few seconds for an answer and the person who answers can usually deal with my request. If they don't have the information I need, they quickly pass me on to someone who can and they also make notes and pass on the details so that I don't have to repeat the request. They speak perfect English and sound as though they are happy people. Reviewed on: 22nd November 2016

Personal professional service

No issues with this bank. Get to speak to real people and they go out of their way to help you Reviewed on: 22nd November 2016

Excellent online service

I am very satisfied with the service from First Direct Reviewed on: 21st November 2016

Easy to deal with!

The call centre answer with 2 rings and I'm always greeted by a polite and helpful person. The mobile banking app is great and online accounts give us flexibility to manage our funds. Reviewed on: 20th November 2016

excellent customer service

Good service, easy to navigate website, great loan rates. Easy to apply for services. Reviewed on: 17th November 2016

Excellent for telephone contact

Always a pleasant experience dealing with this bank via phone as the operators are well trained in getting to your reason for the call quickly and expediting the transaction efficiently. Reviewed on: 17th November 2016

GREAT

no hassle account, great for everyday banking. I would definitely recommend it to anyone looking for a new account Reviewed on: 16th November 2016

First Direct - total boss

Great bank, I've been with them for years. UK call centres, never any delays and good secure online banking Reviewed on: 16th November 2016

Best Current Account I've Ever Had

I love this account and bank. They're so easy to contact on the phone- no pressing number options or queues. The online banking and app are great and user friendly. The overdraft is a bargain. The bonus on sign up is brilliant too. I have stayed with them for a few years now and have no intention of leaving. I have found my forever bank! Reviewed on: 15th November 2016

Great reliable service, solid security and great online features

Very pleased with the reliable service Reviewed on: 14th November 2016

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