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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1354 reviews)

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4.68

Based on 1,354 reviews, last reviewed 16th Jun 2025

43% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Great customer service What I like the most about this bank is the customer service, I don’t think I have ever had a bad interaction over the phone. Every time I have had a ... Read more Reviewed on: 16th June 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

first direct Current Account reviews (1354)

Review of the first direct, Current Account:

Good product and service

The product has always been good and customer service is best in class Reviewed on: 10th March 2023

Never been let down by this bank.

Never been let down by this bank. app is easy to use, Reviewed on: 21st March 2025

Best bank by far

Great bank account, very good app and superb customer service Reviewed on: 18th March 2025

Beware when using FD credit card!

Beware when using FD credit card!!!!! They are unhelpful if you report a fraudulent transaction on their credit card. Reported a fraudulent transaction on my FD credit card to the credit card given to me to fraud dept and customer services but was told they are not willing to take on it as fraud because they have concluded the payment was done from goggle pay registered to my phone. Also beware that freezing the card on the app does not entirely prevent transaction with the card. Reviewed on: 18th March 2025

Top account, excellent cash incentive ve to switc...

Brilliant account, excellent cash incentive to switch and was really easy to set up account. The App is really easy to use and fast. Also offers a really good regular saver. Great bank and would recommend it. Reviewed on: 16th March 2025

Easy to switch and best bank account with good interest

Easy to switch and best bank account with good interest Reviewed on: 11th March 2025

Always available to help. Wouldn’t bank anywhere else.

I always get to speak to a person when I call. Staff are always very helpful. I never have to wait on hold. I wouldn’t bank with anyone else. Never had any issues whilst banking with First Direct and I’ve been with them for years. Reviewed on: 10th March 2025

Excellent Bank

Never had any problems whatsoever with this Bank, even when a person hacked my email and purchased items they noticed before myself and stopped the transaction. Reviewed on: 7th March 2025

I had an awful experience with Santander and stuck w...

I had an awful experience with Santander and stuck with them best decision to switch FD excellent. Reviewed on: 7th March 2025

The First Direct Go Above and Beyond

The First Direct customer support go above and beyond to help their customers and will answer the phone usually within a minute of calling which is excellent when you have a busy schedule and need to get a problem resolved. Reviewed on: 7th March 2025

The customer service team are always really helpful

The customer service team are always really helpful Reviewed on: 7th March 2025

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