Write a review

Go to business site

Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.77 (298 reviews)

View other Great Western Credit Union products

4.64

Based on 298 reviews, last reviewed 25th Dec 2025

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

2 star

Latest highest rating:

5

Very easy and trusted. Very easy and trusted. And good place to start saving. Ran by people for the people Reviewed on: 25th December 2025

Latest lowest rating:

1

Very complicated and convoluted to set up. Very complicated and convoluted to set up. Reviewed on: 17th November 2025

Visit provider site Read all reviews See your review

About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Savings reviews (298)

Review of the Great Western Credit Union, Savings:

Good for borrowers and savers

saving with GWCU enables them to make loans to people who might otherwise use doorstep loan sharks Reviewed on: 25th June 2021

I started saving with a credit union over 20 years ago.

I started saving with a credit union over 20 years ago. In those days I took my money to a meeting room to pay in weekly. I started when I became a lone parent and had very little income other than benefits. They helped me to start saving even though I had very little disposable income. It helped me to buy presents, with Christmas and also with some unexpected bills. They have been my longest saving partner. Reviewed on: 11th July 2025

Reply from Great Western Credit Union Hi Jules We're so thankful for your kind words and for being a faithful member of GWCU for so many years. It's great to hear your credit union story, and that it has helped you on your 20-year saving journey. We always want to be there where people need us most, so when unexpected bills or holidays come up, we are so glad we could help. Thank you for supporting GWCU - if there's anything we can do for you in the future please, don't hesitate to get in touch! Warm regards Robin Response date: 11th August 2025

Great Western Credit Union - Trustworthy.

We have been regular savers with GWCU over many years and have always been able to have good contact with them and also when we have had to withdraw funds this has been an easy and efficient process. Would definitely recommend GWCU to potential savers/lenders. Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi Susan Thanks for your review and for your continued trust and loyalty over the years! We're glad to provide you with a reliable service, and that we always help you when we're needed. Thanks again for you recommendation - we look forward to hearing from you again! Best wishes Robin Response date: 7th August 2025

Never had a issue with credit union

Never had a issue with credit union Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi Troyano Thanks for sharing you review with GWCU! We appreciate your endorsement, and look forward to serving you in the future. Regards Robin Response date: 6th August 2025

Do as I do: Save with GWCU

As a Saver and former volunteer with them, I am impressed by the dedication that they have to helping their customers. Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi Peter We really appreciate you sharing your experience with GWCU! As you may know, we strive to give our members the best experience possible, so it is great to see this reflected in your feedback. Thanks for your continued support and if you need any assistance in the future please don't hesitate to get in touch! Best wishes Robin Response date: 6th August 2025

Credit Union fairness

Credit Union provides a fair and Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi Ann Thanks for the 5-star review! Best wishes Robin Response date: 31st July 2025

Always easy to deal with GWCU - prompt and efficient...

Always easy to deal with GWCU - prompt and efficient service. Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi Caroline We really appreciate you review! We pride ourselves on our service to our members, so it's great to know that we are always performing at the highest standard in that regard. We hope we can continue to help going forward! Many thanks Robin Response date: 31st July 2025

Reliability

Great Western have been very reliable in holding my money and promptly paying it to me when a withdrawal is needed Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi David We really value such positive feedback! To know that we have been such a steadying influence in your savings is fantastic, and that any withdrawals you have made have been swift and easy. Let us know if you need anything else - we would be happy to help! Regards Robin Response date: 29th July 2025

Great way to keep investments in the region

Everyone I've spoken to either in person, online or on the phone has been incredibly helpful and clearly has the regions best interests at heart. It's great to know my investment is working to support people in my neighbourhood and not going to greenwashing or pinkwashing banks and lenders. Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi BP Thank you for taking the time to leave a response! We're delighted to hear that you have felt supported and that our service has been to a high standard. It's also great to know that you place such importance in the social value of your investment, and that we provide a good alternative to high street banks. Thanks again for being a member and continuing to support GWCU! Best wishes Robin Response date: 29th July 2025

Friendly, empathetic and caring.

Friendly, empathetic and caring. Explains well and are always helpful. Reviewed on: 7th July 2025

Reply from Great Western Credit Union Hi Aitch We are so grateful for your kind words. What you describe in your review is essential to our core values as a credit union. We always aim to put our best foot forward for our members, so it's pleasing to hear that GWCU has been of such great assistance. If you ever need anything else, don't hesitate to get in contact! Best wishes Robin Response date: 29th July 2025

Very good experience overall!

Very good experience overall. I opened a savings account through a work incentive and set up a direct debit for £25, which I’ve continued without needing to think about it—an easy and hassle-free way to build up savings until I decide what to use it for. Customer service has consistently been friendly and helpful, making the experience feel personal and supportive. I gave a good rating rather than excellent due to a recent mix-up involving my direct debit, but to their credit, the issue was acknowledged and resolved immediately. Great work everyone! Reviewed on: 4th July 2025

Reply from Great Western Credit Union Hi Nick Thanks you for such kind and detailed feedback! We're really pleased to hear that the savings setup has been a convenient way for you to build towards future goals. It's also great to know that our team has made your experience feel welcoming and supportive. Your understanding and continued support mean a great deal to us! Regards Robin Response date: 21st July 2025

Do you have a different Great Western Credit Union product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Personal Savings
from Hampshire Trust Bank 4.30 from 10 reviews
Savings
from Hodge Bank 4.37 from 4 reviews
Savings
from Saffron Building Society 4.70 from 5463 reviews

Want to see more from Great Western Credit Union?

Loans
from Great Western Credit Union 4.82 from 1079 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub