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Halifax: Current account reviews

Name: Current account
Rating: 4.26 (984 reviews)

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4.26

Based on 984 reviews, last reviewed 11th Jun 2026

73% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

59%

23%

Latest highest rating:

4

I started banking with them at 17 years old and I am... I started banking with them at 17 years old and I am still banking with them at 70 years old! Reviewed on: 11th June 2026

Latest lowest rating:

1

Absolutely shocking customer service . Absolutely shocking customer service .My card was used fraudulently,it took over an hour for someone to pick up the phone call on the dedicated fraud ... Read more Reviewed on: 24th April 2026

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Current account reviews (984)

Easy set up...great service

Made the switch to Halifax two years ago and I was very impressed with the professional, reliable and helpful experience I had. Since then, I have opened a Help to Buy ISA and an Everyday Saver. I also like how they have a saver's draw...it's just a shame I haven't won it. Reviewed on: 29th December 2017

Best Bank

Fabulous customer service, always helpful and polite. Always go the extra mile for their customers. Reviewed on: 26th December 2017

Junior accounts only available in store

I find it frustrating that I can’t access my children’s accounts online, only in store with ID. Seems quite antiquated nowadays Reviewed on: 21st December 2017

Good service

Good trustworthy bank never had any issues in the 15yrs I have been with them Reviewed on: 19th December 2017

Very good service.

However it could be improved with an online chat feature and the ability to get sent banking pins via text (securely). I like the fingerprint support to get into your account. This works in the mobile banking app. 10/10 Amazing! Reviewed on: 18th December 2017

Halifax hell

Having had difficulties with Halifax for the past year i will soon close my account and i am in the market for a new current account. Their customer service is appalling and i do not feel at all valued as a customer. The experience has been truly hellish!! Reviewed on: 17th December 2017

Very helpful Bank

My son and daughter started their accounts when they were 8 and 9 respectively. They are still using the Halifax 30 years later. I took some time off from the Halifax at one time but soon realised my mistake and returned to this helpful and trustworthy bank Reviewed on: 14th December 2017

Current

No problems with account, good customer service Reviewed on: 11th December 2017

Excellent service and always helpful

When iv had problems its so easy to get help and have my issues resolved Reviewed on: 11th December 2017

Awful. Quit this bank due to dreadful service and general incompetence, and they even managed to mess up the leaving process

The ultimate problem was that they made it impossible to make payments over internet banking... i gave them 3 months to sort this out - 3 months!! Spent literally hours on the phone to them... and nothing. Takes an age to get a phonecall answered and when they eventually answer, it sounds like a bunch of work experience kids on the phones. The 'complaints department' and especially the 'complaints managers' are the worst of the lot, by some way - inability to answer questions, inability to even listen really, repeated unfulfilled promises of callbacks, just all-round incompetence. Wouldn't recommend them to anyone. Reviewed on: 10th December 2017

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