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Halifax: Current account reviews

Name: Current account
Rating: 4.18 (982 reviews)

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4.18

Based on 982 reviews, last reviewed 24th Apr 2026

133% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

59%

23%

Latest highest rating:

5

Very good, easy to use, helpful and quick at respond... Very good, easy to use, helpful and quick at responding Reviewed on: 22nd April 2026

Latest lowest rating:

1

Absolutely shocking customer service . Absolutely shocking customer service .My card was used fraudulently,it took over an hour for someone to pick up the phone call on the dedicated fraud ... Read more Reviewed on: 24th April 2026

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Current account reviews (982)

Junior accounts only available in store

I find it frustrating that I can’t access my children’s accounts online, only in store with ID. Seems quite antiquated nowadays Reviewed on: 21st December 2017

Good service

Good trustworthy bank never had any issues in the 15yrs I have been with them Reviewed on: 19th December 2017

Very good service.

However it could be improved with an online chat feature and the ability to get sent banking pins via text (securely). I like the fingerprint support to get into your account. This works in the mobile banking app. 10/10 Amazing! Reviewed on: 18th December 2017

Halifax hell

Having had difficulties with Halifax for the past year i will soon close my account and i am in the market for a new current account. Their customer service is appalling and i do not feel at all valued as a customer. The experience has been truly hellish!! Reviewed on: 17th December 2017

Very helpful Bank

My son and daughter started their accounts when they were 8 and 9 respectively. They are still using the Halifax 30 years later. I took some time off from the Halifax at one time but soon realised my mistake and returned to this helpful and trustworthy bank Reviewed on: 14th December 2017

Current

No problems with account, good customer service Reviewed on: 11th December 2017

Excellent service and always helpful

When iv had problems its so easy to get help and have my issues resolved Reviewed on: 11th December 2017

Awful. Quit this bank due to dreadful service and general incompetence, and they even managed to mess up the leaving process

The ultimate problem was that they made it impossible to make payments over internet banking... i gave them 3 months to sort this out - 3 months!! Spent literally hours on the phone to them... and nothing. Takes an age to get a phonecall answered and when they eventually answer, it sounds like a bunch of work experience kids on the phones. The 'complaints department' and especially the 'complaints managers' are the worst of the lot, by some way - inability to answer questions, inability to even listen really, repeated unfulfilled promises of callbacks, just all-round incompetence. Wouldn't recommend them to anyone. Reviewed on: 10th December 2017

Getting a mortgage when your 55

My husband and I were extremely apprehensive about getting a mortgage for the first time at our age. Lyndsey at the Halifax could not have made the process easier, she treated us like people not numbers, explained things very carefully and listened to my husbands boring stories of his train sets lol. It was so easy I wonder why didn't do it before. She even heed us transfer our account from another Building Society, who were awful even though we had banked with them for 27 years they refused us a mortgage. The Halifax is filled with people who go out of their way to help their customers Reviewed on: 25th November 2017

Terrible!

Have been with Halifax for several years without issue - Earlier this year became the victim of my card being skimmed and lost several hundreds of pounds. The 'help' and 'advice' from customer service was appalling and it took almost two months of almost daily phone calls and letters from me before the matter was settled. Nobody seemed to care or want to take any responsibility. As such have closed my current account, credit card and numerous savings accounts and will never use the bank again! Reviewed on: 24th November 2017

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