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Halifax: Current account reviews

Name: Current account
Rating: 4.27 (988 reviews)

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4.27

Based on 988 reviews, last reviewed 21st Aug 2026

90% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

59%

23%

Latest highest rating:

4

Halifax is a bank and it’s where I keep my money. Halifax is a bank and it’s where I keep my money. I put it in there and it stays there until I spend it. How many characters is enough characters? Hav... Read more Reviewed on: 21st August 2026

Latest lowest rating:

1

Absolutely shocking customer service . Absolutely shocking customer service .My card was used fraudulently,it took over an hour for someone to pick up the phone call on the dedicated fraud ... Read more Reviewed on: 24th April 2026

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Current account reviews (988)

Very helpful Bank

My son and daughter started their accounts when they were 8 and 9 respectively. They are still using the Halifax 30 years later. I took some time off from the Halifax at one time but soon realised my mistake and returned to this helpful and trustworthy bank Reviewed on: 14th December 2017

Current

No problems with account, good customer service Reviewed on: 11th December 2017

Excellent service and always helpful

When iv had problems its so easy to get help and have my issues resolved Reviewed on: 11th December 2017

Awful. Quit this bank due to dreadful service and general incompetence, and they even managed to mess up the leaving process

The ultimate problem was that they made it impossible to make payments over internet banking... i gave them 3 months to sort this out - 3 months!! Spent literally hours on the phone to them... and nothing. Takes an age to get a phonecall answered and when they eventually answer, it sounds like a bunch of work experience kids on the phones. The 'complaints department' and especially the 'complaints managers' are the worst of the lot, by some way - inability to answer questions, inability to even listen really, repeated unfulfilled promises of callbacks, just all-round incompetence. Wouldn't recommend them to anyone. Reviewed on: 10th December 2017

Getting a mortgage when your 55

My husband and I were extremely apprehensive about getting a mortgage for the first time at our age. Lyndsey at the Halifax could not have made the process easier, she treated us like people not numbers, explained things very carefully and listened to my husbands boring stories of his train sets lol. It was so easy I wonder why didn't do it before. She even heed us transfer our account from another Building Society, who were awful even though we had banked with them for 27 years they refused us a mortgage. The Halifax is filled with people who go out of their way to help their customers Reviewed on: 25th November 2017

Terrible!

Have been with Halifax for several years without issue - Earlier this year became the victim of my card being skimmed and lost several hundreds of pounds. The 'help' and 'advice' from customer service was appalling and it took almost two months of almost daily phone calls and letters from me before the matter was settled. Nobody seemed to care or want to take any responsibility. As such have closed my current account, credit card and numerous savings accounts and will never use the bank again! Reviewed on: 24th November 2017

Friendly staff, good perks

Very easy to open this account online and very happy with the extras on account such as travel insurance and break down cover. Branch staff are always friendly and helpful Reviewed on: 22nd November 2017

Does what it must

Easy to use. I'm still getting rewards and it's handy to get the deals on the current account to save money. Much better than other banks. Reviewed on: 21st November 2017

A very well administered operation

There online and branch services are very well designed and make managing of personal finance very easy. Reviewed on: 21st November 2017

Current Account

Does everything I need it to with minimal fuss. Reviewed on: 20th November 2017

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