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Halifax: Current account reviews

Name: Current account
Rating: 4.16 (955 reviews)

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4.16

Based on 955 reviews, last reviewed 20th Feb 2026

1000% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

58%

23%

Latest highest rating:

5

Halifax is incredibly good with patient customer ser... Halifax is incredibly good with patient customer service Reviewed on: 20th February 2026

Latest lowest rating:

1

Closure of my Accounts I lost an account that have opened for almost a decade because of a review they refused to share with me till date. I tried to get help from different... Read more Reviewed on: 14th June 2025

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

Halifax Current account reviews (955)

Review of the Halifax, Current account:

Great account

Great current account giving £5 reward each month plus cash back to be earnt using your debit card in certain stores. Very helpful in branch when setting up the account talking us through everything really well, can't fault them so far. Reviewed on: 28th March 2016

Brilliant customer service

I have been with Halifax for a very long time. When I visit the branch the staff are really welcoming and very helpful. They are very kind and they listen to what I have to say. They are very informative and they help me to make the right choices. Reviewed on: 10th August 2015

My experience with Halifax.

I have been with Halifax for a long time and the experience with them has good and they are always helpful and take their time to make sure you understand everything. Reviewed on: 10th August 2015

decent enough incentive now, no complaints

Halifax now give you a fiver a month for having a current account with them. Initially this was only given if you got paid over £1000 (or was it £1500?) a month, which i thought was a bit unfair as the people that would appreciate it the most wouldn't receive it. However now the pay in limit is less. They also offers with various companies if you use your card i.e 10% cashback if you use your card at Nandos, Morrisons, Argos etc. Reviewed on: 9th August 2015

Awful!

Awful customer service from my local branch, they are very rude and even if the queue is short you are waiting forever to be served. I had problems with my bank account and they were very unhelpful. I changed to Barclays straight away and have never looked back! Reviewed on: 9th August 2015

Decent

I bellied that halifax is a decent bank, with plenty of incentives for banking with them. There online banking is trustworthy. Reviewed on: 9th August 2015

Still a great card...

This card used to be one of the best available. Lots of competition means lots of great card cards are now on the market, but this card remains good due to the customer service on offer Reviewed on: 23rd June 2015

Not very rewarding for 20 years loyalty

I have been a member of the Halifax bank since my mother signed me up to a child account and I never really looked at it until now. It has been around 20 years I have been with the Halifax and I have had no rewards or special rates to make me stay. In short, I have now left the bank because the customer helplines were also busy, staff in the bank were not very helpful and generally they didn't seem bothered at all. Reviewed on: 28th April 2015

Great

I love that still being at school I am allowed my own card and pin so I feel safer Reviewed on: 28th April 2015

Halifax current account has allways severd me well

I have always been happy with my Halifax current account and have always found the staff extremely helpful and competent. face to face visits to the bank are always met with friendly helpful staff and when I have a problem that I try to resolve by telephone they are also sorted out prompt with equally helpful friendly staff. I have no reason to change my account as I am 100 per cent satisfied with the treatment I receive from my bank. Reviewed on: 27th April 2015

Satisfied

I've been a customer with the halifax for more years than I care to remember, in that time I have experienced both side of their customer service from the shockingly bad to they couldn't have been more helpful. Most of the bad service I've had has been over the phone, they clearly don't care about what ever you've phoned up about where as the counter staff in the branches do every thing in their power to sort out any problems you might have. Many go above and beyond to sort things out for you. On the whole I have been satisfied with the customer service I have received from this bank. I have a current account, credit card, savings account, e-saver account. Reviewed on: 27th April 2015

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