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Halifax: Car insurance reviews

Name: Car insurance
Rating: 2.78 (85 reviews)

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2.86

Based on 85 reviews, last reviewed 22nd Dec 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

46%

Latest highest rating:

5

Halifax a real good Insurance Company for me I have been a Halifax Insurance customer for many years. They have been nothing but helpful, wouldn't leave them now. Reviewed on: 22nd December 2025

Latest lowest rating:

1

Appalling Customer Service, Appalling Call Waiting T... Appalling Customer Service, Appalling Call Waiting Times & Appalling Prices id rather have have Syphilis than ever buy Car Insurance from them again !... Read more Reviewed on: 17th January 2024

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About this product

Halifax car insurance is arranged and administered by BSL limited.

You can get a quote online via the website or over the phone. Comprehensive Halifax car insurance policies come with a 24/7 emergency claims helpline, a courtesy car and vandalism cover. You can also pay for optional extras to tailor your policy.

Halifax car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

Halifax Car insurance reviews (85)

Review of the Halifax, Car insurance:

Totally unprofessional service left my vehicle uninsured in a public car park without prior warning through no fault of my own

After entering into a insurance contact with them answered all the questions in full provided my Australian no claims proof twice. Leaving no room for ambiguity. I received an email telling me all was in order and received my insurance documents. Having paid the year in full. A month later in the middle of my working day I received a call telling me my insurance was being canceled immediately, due to my no claims proof being Australian. I protested that they were aware of this and my car was over an hour away in a public car park. To no avail finally on my way back from work being kept on hold for an hour on and off I was informed I could purchase at a cost to myself a new policy with no, no claims discount. No cover would be provided for my return journey home unless I purchased this. I refused was offered £85 for being kept on the phone for so long. I was promised an email that evening giving me the name of the person who would be dealing with me and a full refund. Neither had appeared by this morning. After another lengthy wait I finally have been put in with someone from their customers relations team. Under contract law I fully disclosed all the information requested paid a year ahead and yet I have been left uninsured, illegally parked on a public car park and at risk of losing the value of my car had anything happened to it before I could purchase another policy. This is totally unacceptable the worst customer experience I’ve received. Reviewed on: 8th November 2018

Halifax a real good Insurance Company for me

I have been a Halifax Insurance customer for many years. They have been nothing but helpful, wouldn't leave them now. Reviewed on: 22nd December 2025

50 years with the Halifax from school girl to compan...

50 years with the Halifax from school girl to company director and still does it for me! Reviewed on: 5th September 2025

No problems as did not make a claim.

No problems as did not make a claim. But have not renewed due to large premium increase Reviewed on: 4th September 2024

Excellent product

The whole experience of purchase, queries etc, could not have been simpler. Reviewed on: 26th August 2024

Halifax is xcellent value. The bank who give xtra !

Halifax car insurance was very easy to purchase and I like the reassurance of being covered by a bank I trust. I also feel that the coverage of the policy is more comprehensive when compared with other providers. Halifax also offered me the best price out of all the providers I was quoted by. Reviewed on: 24th August 2024

All in one place!

It was great to see a reputable company like Halifax in a comparison site for buying car insurance. This allowed me to get cashback when buying. I was even more pleased that when buying the product, I could easily add this to my app with other Halifax products so I can see all Halifax products in one place. It’s so much easier to manage things this way. Reviewed on: 24th May 2024

Appalling Customer Service, Appalling Call Waiting T...

Appalling Customer Service, Appalling Call Waiting Times & Appalling Prices id rather have have Syphilis than ever buy Car Insurance from them again !! Reviewed on: 17th January 2024

How are they able to trade???

My wife has driven for over 40 years , never ever claimed. she had her car stolen and has been treated like the criminal. We are literally traumatized.Disgusting . They have offered her a hardly nothing for her beautiful car, and made us jump through hoops. Her no claim discount as gone to 3 year's and they tried to rip us off to re insure her new car. Reviewed on: 15th January 2024

Money owed overdue from Halifax

I am waiting for a refund of the owed car insurance and this is overdue. Despite numerous call during the day, I am left on hold and unable to speak to anyone. This is becoming very stressful. Reviewed on: 4th January 2024

Halifax Car Insurance - extra charge as they held wrong information

My car insurance was up for re-newal and the new quote was 50% increase on previous year. So I called them to ask how much it would be if I made a one off payment (I usually pay monthly) before the Customer Rep. would quote a figure she wanted to check the policy details, so I obliged- firstly their records had my and the named driver, driving license dates as the year 2000, which I corrected. Next as I have retired they had to change my occupation - so to these policy changes they expected me to pay £13.50 to the expiry date of the policy. When I asked why they could not state what exactly the additional charge was for. After a log and heated conversation in the Customer Rep hung up the phone. Aster a cooling off period I called back as I did not want them to cancel my policy - regarding the incorrect driving license date, apparently when using comparison sites the option of 25+ years is read by insurance companies as the year 2000?.?? Also retiring from work (I was a par-time minibus driver) increases your insurance risk. In the end I paid the extra charge but will not be renewing with Halifax and will never use them again - I have taken out car insurance with another company so Halifax for the extra £13 you have lost my business and £316 - the worst customer service I have ever come across. Reviewed on: 5th December 2023

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